1. ã·ã¹ãã ãšã³ãžãã¢ã®ãã£ãªã¢ãã¹ãšã¯
ã·ã¹ãã ãšã³ãžãã¢ã®ãã£ãªã¢ãã¹ã¯åã ã®ãã£ãªã¢åœ¢æã«ãããŠéèŠãªæŠå¿µã§ãããèªå·±ã®æè¡åãåŠäœã«ç£šããåŸæåéãã©ãæ·±èããããæ瀺çã«æèããããšã§æåãžãšå°ããäžçš®ã®å°å³ãšãèšããŸãã以äžã§è©³ãã解説ããŠåããŸãã
1.1 ã·ã¹ãã ãšã³ãžãã¢ãšã¯
ãŸãã¯ã·ã¹ãã ãšã³ãžãã¢ãšã¯äœè ããã«ã€ããŠè§£èª¬ããŸããã·ã¹ãã ãšã³ãžãã¢ãšã¯ãITïŒæ å ±æè¡ïŒã®é åã«ãããŠãã·ã¹ãã éçºå šäœããã¶ã€ã³ã»å®è£ ã»éçšãšãã£ã段éã§æ¯ããæ å ±ã·ã¹ãã ã®æé©åãå³ãè·æ¥ã®ããšãæããŸãã
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1.2 ãã£ãªã¢ãã¹ã®æå³
次ã«ãã£ãªã¢ãã¹ã®æå³ã«ã€ããŠè§£èª¬ããŸãããã£ãªã¢ãã¹ãšã¯ãäžäººã²ãšãã®ãã£ãªã¢ïŒè·æ¥ç涯ïŒã«ãããéçãé²ãã¹ãéã®ããšãæããŸãã
ããã¯åã«ãäžãç®æããã ãã§ã¯ãªããèªèº«ã®èœåãé©æ§ã䟡å€èŠ³ã«åºã¥ããŠèšå®ããããããã®ç®æšã«å¯ŸããŠèªå·±ã®ã¹ãã«ãçµéšãæ倧éã«æŽ»çšããŠããéçã瀺ããŠããŸãã
ãããŠãã·ã¹ãã ãšã³ãžãã¢ãšããŠã®ãã£ãªã¢ãã¹ã¯ãæè¡çãªã¹ãã«ã人éåããããŠèªå·±åçºã®æèçãããŸããŸãªèŠçŽ ããã©ã³ã¹ããè²ãŠãªããèšå®ããããšãæ±ããããŸãã
1.3 ã·ã¹ãã ãšã³ãžãã¢ã®ãã£ãªã¢ãã¹ã®ç¹åŸŽ
ããã§ã¯ã·ã¹ãã ãšã³ãžãã¢ã®ãã£ãªã¢ãã¹ã®ç¹åŸŽã«ã€ããŠè§£èª¬ããŸããã·ã¹ãã ãšã³ãžãã¢ã®ãã£ãªã¢ãã¹ã¯ãäžè¬çã«ãæè¡åãšçµéšã«å¿ããŠé²ãã§ããäºãç¹åŸŽã§ãã
åçŽã·ã¹ãã ãšã³ãžãã¢ããã¹ã¿ãŒãããçµéšãç©ã¿ãæ°ããªã¹ãã«ã身ã«ã€ããããšã§ãäžçŽã»äžçŽã·ã¹ãã ãšã³ãžãã¢ãžãšã¹ãããã¢ããããŠããã§ãããã
ãŸããæè¡è ãšããŠã®ã¹ãã«ã¢ããã ãã§ãªãããããžã§ã¯ããªãŒããŒããããŒãžã£ãŒãžãšé²ã管çè·ãžã®ãã£ãªã¢ãã¹ããããŸãã
1.4 ã·ã¹ãã ãšã³ãžãã¢ãšããŠã®é²è·¯éžæ
ã·ã¹ãã ãšã³ãžãã¢ãšããŠã®é²è·¯éžæã¯ãèªå·±ã®æè¡ã¹ãã«ãé©æ§ãç®æããã£ãªã¢ãã¹ã«å€§ããäŸåããŸããããããéžæè¢ã¯å€ããã©ã®éãé²ãã¹ããã¯èªèº«ã§æ±ºå®ããããšã倧åã§ãã
äŸãã°ãæè¡è ãšããŠã®æ·±åãç®æããç¹å®åéã®ãšãã¹ããŒããšããŠæŽ»èºããéããããŸãããŸããæè¡è ããäžæ©èžã¿åºãããããžã§ã¯ããããŒãžã£ãŒãããžãã¹ãšã®æ¶ãæ©ãšãªã圹å²ãç®æãéããããŸãã
ãããã¯ãããŸã§äžäŸã§ãããã·ã¹ãã ãšã³ãžãã¢ãšããè·çš®ã¯ãã®å€æ§æ§ãããèªèº«ã®èå³ã»é©æ§ã»ç®æããã£ãªã¢ã«å¿ããŠæè»ã«é²è·¯ãéžæã§ããã®ãé åã®äžã€ã§ãã
2. ã·ã¹ãã ãšã³ãžãã¢ãšããŠæé·ããããã®ã¹ãã«
ã·ã¹ãã ãšã³ãžãã¢ãšããŠã®ãã£ãªã¢ãç¯ãããã«ã¯ãå€ãã®å°éã¹ãã«ãå¿ èŠã§ãããããããã æè¡çãªèœåã身ã«ã€ããã ãã§ã¯ãªããã³ãã¥ãã±ãŒã·ã§ã³ããããžã§ã¯ã管çãªã©ãããŸããŸãªã¹ãã«ãå¿ èŠãšãªããŸããããã§ã¯ã次é ã§ã¯ãã¯ãã«ã«ã¹ãã«ã®éèŠæ§ã«ã€ããŠè©³ããèŠãŠã¿ãŸãããã
ãŸããã·ã¹ãã ãšã³ãžãã¢ã®éèŠãªã¹ãã«ãšãããšäœãæãæµ®ãã¹ãŸããïŒ ããã°ã©ãã³ã°ã¹ãã«ãããŒã¿ããŒã¹ã®ç¥èããããã¯ãŒã¯ã®ç解ãªã©ãå°éçãªãã¯ãã«ã«ã¹ãã«ãããã«æãæµ®ãã¶ãããããŸããã
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2.1 ãã¯ãã«ã«ã¹ãã«ã®éèŠæ§
ã·ã¹ãã ãšã³ãžãã¢ã®ãã¯ãã«ã«ã¹ãã«ã¯ãè·åäžå¿ é ã®èŠçŽ ã§ããããã¯èšããŸã§ããããŸããã ãã ãããã®çš®é¡ãã¬ãã«ã¯æ¥åå 容ã圹å²ãæ¥çã«ãã£ãŠç°ãªããŸããã·ã¹ãã éçºãäž»ã«è¡ããšã³ãžãã¢ã§ã¯ãªããŠããåºæ¬çãªITã¹ãã«ã¯å¿ é ãšãªããŸãã
ãŸãããã¯ãã«ã«ã¹ãã«ã¯æ¥ã é²åããŠããŸããæ°ããæè¡ãã¬ã³ãã«å¯Ÿå¿ã§ãããããåžžã«ææ°ã®æ å ±ã«ã¢ããããŒãããŠããã¹ãã§ãã
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2.2 å¿ é ã®ç¥èãšèœå
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ããããããã ãã§ãªãæ¥åç解ãéèŠã§ãããšã³ãžãã¢ã¯ãã æè¡è ã§ã¯ãªããããžãã¹ã®äžéšã§ããããã®å Žã§æé©ãªæè¡éžæãè¡ããããžãã¹äŸ¡å€ãçã¿åºãããã®ã·ã¹ãã ãèšèšããããšãæ±ããããŸãã
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2.3 ãããžã§ã¯ã管çã¹ãã«ã®ç£šãæ¹
ãããžã§ã¯ã管çã¹ãã«ã¯ãèªèº«ãä»»ãããã¿ã¹ã¯ãé©åã«é²è¡ãããå¿ èŠãªãªãœãŒã¹ã管çããèœåã§ããç¹ã«ãè€æ°ã®ã¡ã³ããŒãé¢ãããããžã§ã¯ãã§ã¯ãé²æã®ææ¡ãã¡ã³ããŒã®ã³ãŒãã£ããŒããåé¡ã®è§£æ±ºãªã©ããã®ã¹ãã«ãè©ŠãããŸãã
ãããžã§ã¯ã管çã¹ãã«ã磚ãããã«ã¯ããŸãèªããäž»äœãšãªããèšç»ã®çå®ããå®è¡ãã¬ãã¥ãŒãŸã§äžè²«ããŠæ åœããããšãæå¹ã§ãããŸããå®éã®ããžãã¹å Žé¢ã§ã®çµéšãäžçªã®åŠã³ãšãªããŸãã®ã§ãç©æ¥µçã«æ°ãããããžã§ã¯ãã«é¢ããããšã倧åã§ãã
ããã«ãå ·äœçãªç®æšèšå®ãKPIã®ç®¡çãé²æã®å¯èŠåãªã©ãå®è·µããŸãããããããã¯ãããžã§ã¯ãã®æåã«çŽçµããéèŠèŠçŽ ã§ãã
2.4 人éé¢ä¿ã¹ãã«ãšã¯
人éé¢ä¿ã¹ãã«ã¯ãä»ã®äººãšå¹æçã«ã³ãã¥ãã±ãŒã·ã§ã³ãåããè¯å¥œãªé¢ä¿ãç¯ãããã®ã¹ãã«ã§ãã
ããã«ã¯ããšã³ãã·ãŒã®æãŠãèœåããä»äººã®èŠç¹ããç©äºãèããããæèåããããŠã³ãã¥ãã±ãŒã·ã§ã³èœåãªã©ãå«ãŸããŸãããããã¯ãã¯ãã«ã«ã¹ãã«ãšåæ§ãããŒã ã§åããšã³ãžãã¢ã«ãšã£ãŠéåžžã«éèŠãªã¹ãã«ã§ãã
äœããã人éé¢ä¿ã¹ãã«ã¯ãããŒã å ã®ä¿¡é Œé¢ä¿ãç¯ãããã®åºç€ãšãªããŸããäºãã«ç解ãåããå©ãåãããšã§ãããŒã å šäœã®çç£æ§ãé«ããè¯å¥œãªåããããç°å¢ãäœãåºãããšãå¯èœã«ãªããŸãã
3. ã·ã¹ãã ãšã³ãžãã¢ã®ãã£ãªã¢ã¢ãã
ã·ã¹ãã ãšã³ãžãã¢ã®ãã£ãªã¢ãã¹ã«ã¯æ°ã ã®éããããŸãããããããã®ç®æãã¹ãæ¹åæ§ãç°ãªããŸããããã§ã¯ããããžã§ã¯ããªãŒããŒãžã®éããããŒãžã£ãŒãžã®ã¹ãããã¢ãããã¹ãã·ã£ãªã¹ããžã®éããããŠãã§ã³ãžãã£ãªã¢ã®éžæè¢ã«ã€ããŠè©³ãã解説ããŸãã
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3.1 ãããžã§ã¯ããªãŒããŒãžã®é
ã·ã¹ãã ãšã³ãžãã¢ãããããžã§ã¯ããªãŒããŒãžã®éã®ãã¯ãæè¡ã¹ãã«ãšãªãŒããŒã·ããèœåã®äž¡ç«ãæ±ããããŸãããããžã§ã¯ãã®é²è¡ã管çããããŒã ãçµ±çããããã®é«ãã³ãã¥ãã±ãŒã·ã§ã³åã調æŽåãå¿ èŠã§ãã
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3.2 ãããŒãžã£ãŒãžã®ã¹ãããã¢ãã
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3.3 ã¹ãã·ã£ãªã¹ããžã®é
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3.4 ãã§ã³ãžãã£ãªã¢ã®éžæè¢
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4. ã·ã¹ãã ãšã³ãžãã¢ã®ãã£ã¬ã³ãžãšã¢ããã€ã¹
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4.1 ãã£ãªã¢ã¢ãããé»ã課é¡
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4.2 äŒç€Ÿéžã³ã®ãã€ã³ã
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4.4 ã¡ã³ã¿ãŒãšã®é¢ä¿æ§ç¯
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