1. ããªãŒã©ã³ã¹ãšããªãŒã¿ãŒã®å®çŸ©
ããªãŒã©ã³ã¹ãšããªãŒã¿ãŒã¯äžèŠãåãæ¹ã䌌ãŠããããã«æããããŸãããå®éã«ã¯æ ¹æ¬çã«ç°ãªãè·çš®ã«äœçœ®ã¥ããããŸããããããã®å®çŸ©ãç解ããããšã§ãèªåã«åã£ãåãæ¹ãéžã³ããããªããŸãã
1.1 ããªãŒã©ã³ã¹ã®å®çŸ©ãšç¹åŸŽ
ããªãŒã©ã³ã¹ã®è·çš®ãšã¯ãå°éçãªæè¡ãç¥èã掻ãããæ¥åå§èšå¥çŽã«åºã¥ããŠå ±é ¬ãåãåãç¬ç«ããè·æ¥äººãæããŸããèªåèªèº«ã§æ¡ä»¶ãæ¢ããæéãå Žæãåãå 容ãèªåã§æ±ºå®ã§ããèªç±åºŠãé«ããšãããŸãããã¯ãããžãŒã®é²åã«ãããããªãŒã©ã³ã¹ã§åã人ã¯å¢å åŸåã«ãããŸãã
1.2 ããªãŒã¿ãŒã®å®çŸ©ãšç¹åŸŽ
äžæ¹ãããªãŒã¿ãŒãšã¯äž»ã«æ¥æ¬ã§äœ¿ãããèšèã§ãããæ£ç€Ÿå¡ãå¥çŽç€Ÿå¡ã§ã¯ãªããã¢ã«ãã€ããããŒãã¿ã€ã ã®éçšåœ¢æ ãéžã³ãç掻ãç¶æããŠãã人ã ãè¡šãèšèã§ããç¹å®ã®å°éç¥èãã¹ãã«ã¯å¿ èŠãšããããæ¯èŒçæ°è»œã«äœæ¥ãã§ãããšãããŸãã
1.3 ããªãŒã©ã³ã¹ãšããªãŒã¿ãŒã®åºå¥
ããªãŒã©ã³ã¹ãšããªãŒã¿ãŒã®å€§ããªéãã¯ã”åå ¥ã®çš®é¡”ãš”åãæ¹ã®èªç±åºŠ”ã«ãããŸããããªãŒã©ã³ã¹ã¯èªãæ¥åãéžã³ãå ±é ¬ãåŸãäžæ¹ã§ãããªãŒã¿ãŒã¯äŒæ¥ã«éçšãããåŽåã«å¯ŸããŠçµŠäžãåŸãŸãããŸããããªãŒã©ã³ã¹ã¯èªåã®ã¹ãã«ãå°éç¥èã掻ãããæ¡ä»¶ãéžã¶èªç±ããããŸãããããªãŒã¿ãŒã¯ãšã³ã²ãŒãžãäœãã転å€ãæ®æ¥ãå°ãªããšããç¹æ§ããããŸãã
1.4 ããªãŒã©ã³ã¹ãšããªãŒã¿ãŒã®æŽå²çèæ¯
ããªãŒã©ã³ã¹ãšããªãŒã¿ãŒã®èæ¯ãç解ããããšã¯ãåæ¹ã®è·çš®ã®ç¹æ§ãç解ããäžã§éèŠã§ããããªãŒã©ã³ã¹ã¯ããã¯ãããžãŒã®é²åãã€ã³ã¿ãŒãããã®æ®åã«ãããèªç±ãªåãæ¹ãå¯èœãšãªããŸãããäžæ¹ãããªãŒã¿ãŒã¯ãæ¥æ¬ã®å°±è·æ°·æ²³æãçµèº«éçšå¶åºŠã®åŽ©å£ãªã©ã瀟äŒçãªèæ¯ãæ ¹åºã«ãããŸãããããã®èæ¯ãç解ããããšã§ãã©ã®åãæ¹ãèªåã«é©ããŠãããèŠæ¥µããããŸãã
2. ããªãŒã©ã³ã¹ãšããªãŒã¿ãŒã®åå ¥ãšåãæ¹ã®æ¯èŒ
ããªãŒã©ã³ã¹ãšããªãŒã¿ãŒãããããã®åãæ¹ã«ã¯äžé·äžçããããŸããåå ¥ãåãæ¹ã®èªç±åºŠãå¥çŽåœ¢æ ã確å®ç³åã®ç¹ããèŠãŠãããããã®ç¹åŸŽãšéããæ·±æãããŠãããŸãããã
2.1 åå ¥é¢ã§ã®æ¯èŒ
æåã«æããã«éãã®ãåå ¥ã§ããããªãŒã©ã³ã¹ã¯å ±é ¬åã§ãããå ±é ¬é¡ã¯èªèº«ã®ã¹ãã«ãå®çžŸãåã ã®æ¡ä»¶ã«ãã£ãŠå€§ããå€ãããŸããäžæ¹ãããªãŒã¿ãŒã¯æ絊ãæ¥çµŠã®çµŠäžå¶ã§ãã
ããªãŒã©ã³ã¹ã®åå ¥ã¯ã¹ãã«ãçŽæ¥åæ ãããããããããã§ãã·ã§ãã«ã¹ãã«ãæã£ãŠãã人ã«ãšã£ãŠã¯å€§ããªã¡ãªãããšãªããŸããäžæ¹ããªã¹ã¯ã倧ããã§ãããããã£ãæå³ã§ãããªãŒã¿ãŒã®å®å®ããåå ¥ã¯é åçãªé¢ããããŸãã
ããããããªãŒã¿ãŒã®å Žåãã¹ãã«ãåå ¥ã«çŽçµãã¥ãããããã¹ãã«ã¢ãããç©ã¿éããŠãåå ¥ã倧ããã¢ãããããšã¯éããªãç¹ã«æ³šæãå¿ èŠã§ãã
2.2 åãæ¹ã®èªç±åºŠã®æ¯èŒ
次ã«åãæ¹ã®èªç±åºŠãæ¯èŒããŸããããªãŒã©ã³ã¹ã¯åºæ¬çã«ãããžã§ã¯ãããšã®å¥çŽãšãªããŸãã®ã§ãä»äºã®éžæãåãæéãå Žæã«èªç±åºŠããããŸããäžæ¹ãããªãŒã¿ãŒã¯è·å Žã®ã·ããã«åŸããããèªç±åºŠã¯äœãã§ãã
ããªãŒã©ã³ã¹ã®å Žåãèªå·±ç®¡çèœåãåãããä»äºãšãã©ã€ããŒãã®ã¡ãªããªãã€ããå¿ èŠããããŸããããã«å¯ŸããããªãŒã¿ãŒã¯ã·ããå¶ãªã®ã§ãä»äºã®æéãšäŒã¿æéãããããªããŠããŸãã
èªåã®ã©ã€ãã¹ã¿ã€ã«ã«åã£ãéžæãããããã«ã¯ãèªåèªèº«ã®æ§æ Œãåãæ¹ã®å¥œã¿ãç¥ãããšãéèŠã§ãã
2.3 å¥çŽåœ¢æ ã®éã
å¥çŽåœ¢æ ã倧ããç°ãªããŸããããªãŒã©ã³ã¹ã¯æ¥åå§èšå¥çŽãªã®ã§ãä»äºã®å 容ãæéãå ±é ¬çããã£ãããšå¥çŽæžã«æèšããå¿ èŠããããŸããããããããªãŒã¿ãŒã¯åŽåå¥çŽã«åºã¥ããäŒæ¥ãåŽåæéãªã©ã決ããŸãã
ããªãŒã©ã³ã¹ãšããåãæ¹ãéžã¶å Žåãå¥çŽã«ã€ããŠç確ãªç¥èã身ã«ã€ããŠããããšã¯çµ¶å¯Ÿã«å¿ èŠã§ããããªãŒã¿ãŒã®å Žåã¯ãåŽåæ¡ä»¶ãåŽåæéãªã©ã®ã«ãŒã«ã«åŸã圢ãšãªããŸãã
ã©ã¡ããå¥çŽå 容ããã¡ããšç解ããèªèº«ã®æš©å©ãå®ãæèãæ±ããããŸãã
2.4 確å®ç³åã«ã€ããŠ
確å®ç³åã®å¿ èŠæ§ãããªãŒã©ã³ã¹ãšããªãŒã¿ãŒã§ç°ãªããŸããããªãŒã©ã³ã¹ã¯èªå¶æ¥è ãšããŠã®èª²çšå¯Ÿè±¡ãšãªãããã幎æ«èª¿æŽã®ä»£ããã«ç¢ºå®ç³åãå¿ èŠã§ããããããããªãŒã¿ãŒã¯åºæ¬çã«äŒç€Ÿã§å¹Žæ«èª¿æŽãè¡ãããŸãã
ããªãŒã©ã³ã¹ã¯ããžãã¹ã«ããã£ãçµè²»ãçšéããæ§é€ã§ããŸãããããã«ã¯é©åãªåž³ç°¿ã®ç®¡çãšç¢ºå®ç³åãå¿ é ãšãªããŸããäžæ¹ãããªãŒã¿ãŒã¯äŒç€Ÿã§æåŸçšãèšç®ããããããåºæ¬çã«ç¢ºå®ç³åã®å¿ èŠã¯ãããŸããã
ã©ã¡ãã®åãæ¹ãéžã¶ã«ããŠããçšéã«ã€ããŠã®åºæ¬ç¥èãæã€ããšã¯èªèº«ã®çµæžç¶æ ãæ£ç¢ºã«ææ¡ããããã«éèŠã§ãã
3. ããªãŒã©ã³ã¹ãå¿ èŠãšããã¹ãã«ãšããªãŒã¿ãŒã®ç¹åŸŽ
ããªãŒã©ã³ã¹ãšããªãŒã¿ãŒã®åãæ¹ã«ã¯ããã®åœ¹å²ããã£ãªã¢ãã¹ã«å€§ããªéãããããŸãã以äžã§ãããªãŒã©ã³ã¹ãå¿ èŠãšããã¹ãã«ãšããªãŒã¿ãŒã®ç¹æ§ã«ã€ããŠè©³ããèŠãŠãããŸãããã
3.1 ããªãŒã©ã³ã¹ãå¿ èŠãšããã¹ãã«
ããªãŒã©ã³ã¹ã¯ãå°éçãªç¥èãšãã€ã¬ãã«ãªã¹ãã«ãæ±ããããŸãã圌ãã¯ç¹å®ã®æ¥çãåéã§ã®å°é家ã§ãããèªåã®ã¹ãã«ãšçµéšã掻ãããŠãã¯ã©ã€ã¢ã³ãã®èª²é¡ã解決ããŸããããã¯äžè¬çã«ãå ·äœçãªå°éåéã®ç¥èãåªããã³ãã¥ãã±ãŒã·ã§ã³èœåãæé管çããããžã§ã¯ã管çã®ã¹ãã«ãªã©ãæ±ããããŸãã
ããã«ãããªãŒã©ã³ã¹ã¯èªå·±ãããžã¡ã³ãã®èœåãæ±ããããŸããèªåã®æéãèªç±ã«äœ¿ããäžæ¹ã§ãäºæ¥ã®æåã¯èªåã®èœåãåªåã«çŽçµããŠããããã®è²¬ä»»ãè©ä»£ããããå¿ èŠããããŸãã
æåŸã«ãããªãŒã©ã³ã¹ã¯æ°ããæè¡ãåžå Žååã«åžžã«è¿œãã€ããªããã°ãªããªããããé«åºŠãªåŠç¿ã¹ãã«ãšã¢ããããŒãèœåãå¿ èŠãšãããŸãã
3.2 ããªãŒã¿ãŒã®å°éæ§ã«ã€ããŠ
äžæ¹ãããªãŒã¿ãŒã¯ãå°éçãªã¹ãã«ãç¥èãå¿ èŠãšãããããšã¯å°ãªãã§ãã圌ãã¯äžè¬çã«ãæ¥éãåŽåãçæå¥çŽã®ä»äºã«åŸäºããŠãããç¹å®ã®å°éæ§ãæã€ããšã¯ããŸããããŸããã
ãã ããéãããæéã®äžã§ãå¹çããä»äºãããªãããã«ãäžå®ã¬ãã«ã®æè»æ§ãšé©å¿æ§ãæ±ããããŸãããŸããè·å Žã®ç°å¢ã«ãã£ãŠã¯ã顧客ãµãŒãã¹ã¹ãã«ãããŒã ã¯ãŒã¯ãæ±ããããããšããããŸãã
ããªãŒã¿ãŒã®è·çš®ã¯å€å²ã«ããããŸããã飲é£åºããªããŒã«ãã¯ãªãŒãã³ã°æ¥ãªã©ã®ããŒãã¿ã€ã ããã€ãã³ãã¹ã¿ãããç©æµã補é æ¥ãªã©ã®æŽŸé£ãå¥çŽåŽåãäžè¬çã§ãã
3.3 ããªãŒã©ã³ã¹ã®ãã£ãªã¢ãã¹
ããªãŒã©ã³ã¹ã®ãã£ãªã¢ãã¹ã¯ãåã ã®ããªãŒã©ã³ã¹ã«å€§ããäŸåããŸããå°éæ§ãšçµéšã«ãããç°ãªãæ¥çãã¯ã©ã€ã¢ã³ããšã®å¥çŽãå¯èœã«ãªããåå ¥ã®äžæãä»äºã®å¹ ã®æ¡å€§ãæåŸ ã§ããŸãã
ãŸããå€ãã®ããªãŒã©ã³ã¹ã¯ãæ°ããªã¹ãã«ã®ç¿åŸãããžãã¹ã®æ¡å€§ãéããŠèªå·±æé·ãè¿œæ±ããŸããæéãšå Žæã«å¶éããããèªåã®ããŒã¹ã§åããããã人çã®æ§ã ãªã¹ããŒãžã§èªåèªèº«ã®ãã£ãªã¢ãã³ã³ãããŒã«ããããšãã§ããŸãã
ããã«ãäžéšã®ããªãŒã©ã³ã¹ã¯ãèªèº«ã®ããžãã¹ãæ¡å€§ãå§ããèªåã®äŒæ¥ãç«ã¡äžããéãéžã¶ããšããããŸãã
3.4 ããªãŒã¿ãŒã®ãã£ãªã€ãã¹
ããªãŒã¿ãŒã®ãã£ãªã¢ãã¹ã¯éåžžããã®è·å Žãå°±æ¥èŠå¶ã«å€§ããäŸåããŸããäžéšã®ããªãŒã¿ãŒã¯ãçµéšãã¹ãã«ãç©ã¿éããŠæ£ç€Ÿå¡ã«ææ Œããæ©äŒãåŸãããšããããŸãã
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ãã ããäžè¬çã«ããªãŒã¿ãŒã®ãã£ãªã¢ãã¹ã¯äžç¢ºå®çã§ãé·æçãªãã£ãªã¢å±æã¯éå®çãšããåŽé¢ããããŸãã
4. ããªãŒã©ã³ã¹ãšããªãŒã¿ãŒã®ã¡ãªãããšãã¡ãªãã
ä»åã¯ãããªãŒã©ã³ã¹ãšããªãŒã¿ãŒã®ã¡ãªãããšãã¡ãªããã«ã€ããŠæ·±æãããŸããã©ã¡ãã®åãæ¹ãéžæããäžã§éèŠãªèŠçŽ ãªã®ã§ããã£ããç解ããããšã倧åã§ãã
4.1 ããªãŒã©ã³ã¹ã®ã¡ãªãããšãã¡ãªãã
ããªãŒã©ã³ã¹ã®äž»ãªã¡ãªããã¯ãèªèº«ã®ã¹ãã«ãæ倧éã«æŽ»ããããšãå¯èœã§ãããšããç¹ã§ããç¹å®ã®åéã«ãããå°éç¥èãã¹ãã«ã掻ãããŠæ¡ä»¶ãéžã³ãé«ãå ±é ¬ãåŸãããšãå¯èœã§ãããŸããåãæ¹ã®èªç±åºŠãé«ãã®ã§ãèªåã®ã©ã€ãã¹ã¿ã€ã«ã«åãããŠåãããšãã§ããŸãã
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4.2 ããªãŒã¿ãŒã®ã¡ãªãããšãã¡ãªãã
ããªãŒã¿ãŒã«ã¯ã責任ã軜ãããšã転å€ãå°ãªãããšãããã«ã¯ç€ŸäŒä¿éã®å絊ãæããããŸãã粟ç¥çãªè² æ ã¯ããªãŒã©ã³ã¹ãããå°ãªããããããŸããããåå ¥é¢ã§ã®äžå®å®ãã¯ããªãŒã©ã³ã¹ãšåçã§ãã
ãã¡ãªãããšããŠã¯ã絊äžãåºæ¬çã«äœããæ絊ãé£ãããšããç¹ããããŸãããŸããããªãŒã¿ãŒã§ã¯å°éçãªã¹ãã«ãç¿åŸããæ©äŒãå°ãªããããé·æçãªãã£ãªã¢ãã¹ãæãããšãé£ããå ŽåããããŸãã
4.3 äž¡è ã®å¯æ¥ã®å®¹æãã«ã€ããŠ
ããªãŒã©ã³ã¹ãšããªãŒã¿ãŒã®åãæ¹ã«å ±éããé¢ãšããŠãå¯æ¥ããããããšããç¹ããããŸããèªåã®æéãèªç±ã«ã³ã³ãããŒã«ã§ãããããä»ã®ä»äºããããžã§ã¯ããšäžŠè¡ããŠåãããšãå¯èœã§ããããããåå ¥ãäžå®å®ãªãããå¯æ¥ããã£ãããšæé ããå¿ èŠããããŸãã
4.4 äž¡è ã®ç€ŸäŒçä¿¡çšã®äœãã«ã€ããŠ
äžè¬çã«ãããªãŒã©ã³ã¹ãšããªãŒã¿ãŒã¯ç€ŸäŒçä¿¡çšãäœããšãããŠããŸããããã¯ãåå ¥ãäžå®å®ã§ãããæ£ç€Ÿå¡ã®ãããªå®å®ããéçšåœ¢æ ãšã¯ç°ãªãããã§ããããããããã¯ç€ŸäŒå šäœã®èªèåé¡ã§ãããåã ã®ã¹ãã«ãå®çžŸã«ãã£ãŠå€§ããå€ããããšãç解ããã¹ãã§ãã
5. ããªãŒã©ã³ã¹ã«ãªãæ¹æ³ãšããªãŒã¿ãŒããã®è»¢è·
5.1 ããªãŒã©ã³ã¹ã«ãªãæ¹æ³
ããªãŒã©ã³ã¹ã«ãªãããã®ç¬¬äžæ©ã¯ãåžå Žã§ç«¶äºåã®ããã¹ãã«ã身ã«ã€ããããšã§ããèªåã®åŸæåéã掻ããã¹ããéèŠã®ããã¹ãã«ã磚ããŠããããšãéèŠã§ããããã¯ããã°ã©ãã³ã°ããã¶ã€ã³ãã³ã³ãã³ãå·çã翻蚳ãã³ã³ãµã«ãã£ã³ã°ãªã©ãç¹å®ã®å°éç¥èãå¿ èŠãšããåéã§å¯èœã§ãã
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5.2 ããªãŒã¿ãŒããããªãŒã©ã³ã¹ãžã®è»¢è·
ããªãŒã¿ãŒããããªãŒã©ã³ã¹ãžã®è»¢è·ãããŸãã¯èªåã®å°éæè¡ãã¹ãã«ã確ç«ãããšããããå§ãŸããŸããããªãŒã¿ãŒã®çµéšãçãããæ°ããªåžå Žã§ç«¶äºåãæã€ããšãéèŠã§ããããªãŒã¿ãŒã®çµéšãšç¥èã掻ããããšã§ãç¡çãªãã¹ãã«ã磚ããšããéããããŸãã
転è·ã®æºåãšããŠã¯ãå ã®è·å Žã§å€åããªããã¹ãã«ã磚ãããªã©ã®ã¹ããããèžãããšãäžã€ã®æ¹æ³ã§ãããŸããããªãŒã¿ãŒããããªãŒã©ã³ã¹ãžã®è»¢èº«ãé 調ã«é²ããããã«ã¯ã人èäœãããããã¯ãŒãã³ã°ãéèŠãšãªããŸãã
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