1. 客å åžžé§ã«ã€ããŠç¥ãã
ä»åã¯ãç¹ã«å°éçãªè·æ¥ã®äžéšãšããŠéŠŽæã¿ã®ããã客å åžžé§ãã«ã€ããŠè©³ããçŽè§£ããŠãããŸããããã§ã¯é ã«èŠãŠãããŸãããã
1.1 客å åžžé§ãšã¯äœã
客å åžžé§ãšã¯ãããäŒæ¥ãä»ç€Ÿã®ãããžã§ã¯ãã«åå ããããã«ããã®ä»ç€Ÿã®ãªãã£ã¹ãæœèšå ã§çŽæ¥å€åããããšãæããŸããããã¯äžæçãªãã®ã§ããå ŽåããããŸãããé·æçãªå¥çŽã®ããšã«å®åžžçã«è¡ãããããšããããŸãã
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ãã®ãããªåãæ¹ã¯ãä»æ¥ã§ã¯ITæ¥çã補é æ¥ã建èšæ¥çãªã©ãå¹ åºãæ¥çš®ã§è¡ãããŠããŸããããããã®æ¥çš®ã§ã®å ·äœçãªåŽåç¶æ³ã¯ç°ãªããŸãããåºæ¬çãªèãæ¹ã¯åãã§ãã
1.2 客å åžžé§ã®èµ·æºãšæŽå²
客å åžžé§ã®èµ·æºãšæŽå²ã¯ãå®ã¯ããŸãç¥ãããŠããŸãããããããçŸåšã®åãæ¹ãšããŠã®ã客å åžžé§ãã¯ãããžãã¹ã¢ãã«ã®å€åãšãšãã«èªç¶ã«çãŸãã圢ã§ãã
éå»ãä»äºã¯äž»ã«èªç€Ÿå ã§è¡ãããå€éšã®å°é家ãæãããšã¯ããã»ã©äžè¬çã§ã¯ãããŸããã§ãããããããããžãã¹ãè€éåããç¹åããç¥èãæè¡ãæ±ããããããã«ãªããšãç¹å®ã®ãããžã§ã¯ããæ¥åã«ç¹åããå°é家ãèªç€Ÿã«åžžé§ãããããšãäžè¬çã«ãªããŸããã
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1.3 客å åžžé§ãšé¢é£ããè·æ¥
客å åžžé§ã®åãæ¹ã¯ãããã€ãã®ç¹å®ã®è·æ¥ã«ç¹ã«é¢é£ããŠããŸãããã®äžã§ãæãäžè¬çãªã®ã¯ãITã³ã³ãµã«ã¿ã³ããã·ã¹ãã ãšã³ãžãã¢ã§ãã
ãããã®è·çš®ã¯ãå°éçãªç¥èãšçµéšãæã€ããšãæ±ããããããããã¯ã©ã€ã¢ã³ãäŒæ¥ã®ãããžã§ã¯ãã«è²¢ç®ãã¹ããçŸå°ã§åããŸããåããã建èšæ¥çã§ã建èšç®¡çè ã建ç¯å£«ãªã©ããçŸå°ã§ã®æ¥åãæ åœããŸãã
ããã«ãåºåæ¥çã§ã¯ãã¶ã€ããŒãã³ããŒã©ã€ã¿ãŒããPRæ¥çã§ã¯PRæ åœè ãã客å åžžé§ã®äžç°ãšããŠåãããšããããŸãã
1.4 客å åžžé§ã®å©ç¹ãšèª²é¡
客å åžžé§ã®æ倧ã®å©ç¹ã¯ããã®çŸå ŽæãçŽæ¥åŸãããããšã§ããçŸå°ã§åãããšã«ããã现ããäºé ã«ã€ããŠããã«æ±ºå®ãäžããåé¡ãçºçããå ŽåãçŽ æ©ã察åŠã§ããŸãã
äžæ¹ãéåžžã®ãªãã£ã¹äœæ¥ãšæ¯ã¹ãŠãã¯ã©ã€ã¢ã³ããšã®çŽæ¥çãªäº€æžãããã®äŒæ¥ã®æåãç°å¢ã«é©å¿ããå¿ èŠãããããããã¯æ°ããªèª²é¡ãšãªãå ŽåããããŸãã
ããã«ãä»äºãšãã©ã€ããŒãã®å¢çããããŸãã«ãªããã¡ã§ãç²åŽãã¹ãã¬ã¹ãæºãŸãããããšããç¹ã泚æãå¿ èŠã§ããããããã®ç¶æ³ã«ãã£ãŠã¯ãé©åãªãµããŒãã察çãå¿ èŠãšãªãããšã§ãããã
2. 客å åžžé§ã®ä»äºå 容
客å åžžé§ãšã¯ãäžè¬çã«ã¯äŒæ¥ã®ã¯ã©ã€ã¢ã³ãã®ãªãã£ã¹ãäœæ¥å Žã§çŽæ¥äœæ¥ãè¡ããããžãã¹ããã»ã¹ãæ¯æŽãããããã§ãã·ã§ãã«ãªè·æ¥ã§ãã以éã§ã¯è©³ãããã®æ¥åå 容ã解説ããŠãããŸãã
2.1 客å åžžé§ã®æ¥åžž
客å åžžé§ã®äž»ãªæ¥åžžæ¥åã¯ãã¯ã©ã€ã¢ã³ãã®ãªãã£ã¹ã«ãŠæ¥åãè¡ãããšã«ãªããŸããå ·äœçãªæ¥åå 容ã¯ãããžã§ã¯ãã«ããç°ãªããŸãããäžè¬çã«ã¯ãã·ã¹ãã ã®éçšãä¿å®ãæ°ããªã·ã¹ãã ã®å°å ¥ãéçºãªã©ããããŸãã
ãã®ãããå®éã®äœæ¥ã¯å®¢å ã®ãªãã£ã¹ã§è¡ãããããšãã客å åžžé§ã®æ¥åã®å€§åãå ããŠããŸããã§ãã®ã§ãçŽæ¥ã¯ã©ã€ã¢ã³ããšã³ãã¥ãã±ãŒã·ã§ã³ããšããªããæ¥åã«åãçµãããšãæ±ããããŸãããã®ããã«ã³ãã¥ãã±ãŒã·ã§ã³èœåãæ¥åžžæ¥åã§éèŠãªåœ¹å²ãæããããã§ãã
ãããŠãã¯ã©ã€ã¢ã³ããšã®ä¿¡é Œé¢ä¿ãç¯ãããšã§ãããè¯ãæ¥çžŸãäžããããšãæåŸ ãããŸãããã®ãããäžå®ã®ããžãã¹ã¹ãã«ããç¹å®ã®å°éç¥èãå¿ èŠãšãããããšãå€ã ãããŸãã
2.2 客å åžžé§ã®äž»ãªæ¥å
客å åžžé§ã®äž»ãªæ¥åã¯ãã¯ã©ã€ã¢ã³ãäŒæ¥ã®ãªãã£ã¹ãå·¥å Žçã§çŽæ¥ãµããŒããè¡ãããšãäžçªã®ç¹åŸŽã§ãããã®ãããæ å ±ã·ã¹ãã ã®éçšã»ä¿å®ããå§ãŸããã·ã¹ãã éçºããããžã§ã¯ã管çãŸã§éåžžã«å¹ åºãæ¥åãæ åœããããšãäžè¬çã§ãã
ããã«ãçŽæ¥é¡§å®¢ãšæ¥ããæ©äŒãå€ãããã顧客æºè¶³åºŠãäžããããã®ææ¡æŽ»åãå€æŽèŠæãžã®å¯Ÿå¿ãéèŠãªæ¥åãšãªã£ãŠããŸãããŸãã顧客ã®ããžãã¹ãæ·±ãç解ããããã«å³ãã察å¿ãè¡ãèœåãæ±ããããŸãããããã¯ã客å åžžé§ãªãã§ã¯ã®æ¥åã§ãã
ãããã®æ¥åãéããŠã顧客ãæ±ããIT課é¡ã®è§£æ±ºã«è²¢ç®ããããšã客å åžžé§ã®æ倧ã®åœ¹å²ã§ãããããã顧客ãšã®ä¿¡é Œé¢ä¿ãç¯ãäžã§éèŠãªèŠçŽ ãšãªããŸãã
2.3 客å åžžé§ã®ã¹ãã«ãšã¯
客å åžžé§ãšããŠåãããã«ã¯ãå¿ èŠãªã¹ãã«ãããã€ããããŸãããã®äžã€ãITã¹ãã«ã§ããããã«ã¯ãã·ã¹ãã ã®éçšã»ä¿å®ãéçºæè¡ããããžã§ã¯ã管çãªã©ãå«ãŸããŸãããããã¯ã顧客äŒæ¥ã®ããžãã¹ããµããŒãããããã«äžå¯æ¬ ãªã¹ãã«ãšèšããŸãã
ããäžã€ã®å€§åãªã¹ãã«ã¯ãã³ãã¥ãã±ãŒã·ã§ã³ã¹ãã«ã§ãã顧客ãšã®ã³ãã¥ãã±ãŒã·ã§ã³ãéããŠãå ·äœçãªèª²é¡ãèŠæãæ£ç¢ºã«ç解ããé©åãªææ¡ã解決çãæäŸããèœåãæ±ããããŸããããã¯é¡§å®¢æºè¶³åºŠãåäžãããäžã§éåžžã«éèŠã§ããããŸããèªåã®ææ¡ãæ¡çšãããŠæ¥çžŸãäžããããã«ãå¿ èŠãªã¹ãã«ãšèšããŸãã
ãããã®ã¹ãã«ã¯ãåšç±ããŠããäŒç€Ÿã§ã®æè²ç ä¿®ãèªèº«ã§ã®ã¹ãã«ã¢ããã®ããã®å匷ãå®åçµéšãéããŠèº«ã«ã€ããããšãå¯èœã§ãã
2.4 客å åžžé§ãšããžãã¹ã®äº€æµ
客å åžžé§ã®ä»äºã¯ãæ¥çš®ãæ¥çãåãããæ§ã ãªããžãã¹ã®çŸå Žã§æŽ»èºãããã£ã³ã¹ããããŸããããã«ãããæ§ã ãªããžãã¹ã®ç¥èã身ã«ã€ããããšãã§ããèªèº«ã®ããžãã¹ã¹ãã«ã®åäžã«ç¹ãããŸãã
ãŸããâçŸå Žâã§çŽæ¥äœæ¥ãè¡ããããã¯ã©ã€ã¢ã³ããšã®æ¥è§Šæ©äŒãå€ããæ§ã ãªäººãšã®äº€æµãå¯èœã§ããããã«ãããããžãã¹ã®é¢ã§ã人éé¢ä¿ã®é¢ã§ããæ§ã ãªèŠç¹ããåŠã³ãæé·ããããšãå¯èœãšãªããŸãã
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3. 客å åžžé§ãšä»ã®æ¥çãšã®æ¯èŒ
ä»äºã®ã¹ã¿ã€ã«ãšããŠã客å åžžé§ããšããèšèãè³ã«ããããšã¯ãããŸãããïŒITæ¥çãããªãŒã©ã³ã¹ãèªç€Ÿå€åãšæ¯èŒããå Žåãã©ã®ãããªç¹ç¹ãéããããã®ã§ãããããããã§ã¯ãããããã®æ¯èŒãã客å åžžé§ã®åŸ éãåããããã«ã€ããŠè©³ãã解説ããŠãããŸãã
3.1 客å åžžé§ãšä»ã®ITæ¥ç
客å åžžé§ã¯ITæ¥çã®äžç°ãšããŠååšããŸãããå ·äœçã«ã¯èªç€Ÿã§ã®ãããžã§ã¯ãé²è¡ããããã¯ã©ã€ã¢ã³ãã®äŒæ¥å ã§çŽæ¥æ¥åãé²ãã圢æ ãæããŸããããã«å¯ŸããŠäžè¬ã®ITäŒæ¥ã®å Žåãèªç€Ÿéçºããªãã·ã§ã¢éçºãã¡ã€ã³ãšãªããŸãã
ãããŠéèŠãªã®ããããããåãæ¹ããããã圱é¿ã§ãã客å åžžé§ã¯ãã¯ã©ã€ã¢ã³ãã®ããžãã¹ã«çŽçµããæ¥åãä»»ããããããé«ãå°éæ§ãã¹ãã«ãæ±ããããåé¢ãçµæã®ãã£ãŒãããã¯ããã€ã¬ã¯ãã«åŸãããŸããããã«å¯ŸããŠäžè¬ã®ITäŒæ¥ã§ã®å€åã§ã¯ãã®åé¿ãçŽæ¥èŠèãããæ©äŒã¯å°ãªãã§ãã
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3.2 客å åžžé§ãšããªãŒã©ã³ã¹ãšã®éã
客å åžžé§ã®åãæ¹ãšããªãŒã©ã³ã¹ã®åãæ¹ã¯äŒŒãŠããããã§ç°ãªããŸããããªãŒã©ã³ã¹ã®å Žåãèªåèªèº«ãããžãã¹ãå¶ãäž»äœãšãªããããæ¥åã®äº€æžããçŽæ管çãã客æ§å¯Ÿå¿ã«è³ããŸã§å šãŠãèªå·±è²¬ä»»ã§ããäžæ¹å®¢å åžžé§ã¯ãæå±äŒæ¥ãéããŠå®¢å ãšã®å¥çŽãçµã°ããå¶æ¥ãªã©ä»ã®éšçœ²ãšé£æºããªããæ¥åãé²è¡ããŸãã
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3.3 客å åžžé§ãšèªç€Ÿå€åãšã®æ¯èŒ
èªç€Ÿå€åãšå®¢å åžžé§ã®æ倧ã®éãã¯ãåãå Žæã§ãã
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3.4 客å åžžé§ã®åŸ éãšåãããã
客å åžžé§ã®åŸ éã«ã€ããŠã¯ãäŒæ¥ãæ¡ä»¶ã«ãããŸãããåŸæ¥å¡ãšåçã®åŸ éãåããå Žåãå€ããå¶æãé£å ãçŠå©åçã®å©çšãªã©ãå¯èœã§ãããŸãã皌åæéãæ確ã§ãããããåŽåæéã®ç®¡çããããããªããšããã¡ãªããããããŸãã
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4. 客å åžžé§ã«æ±ããããèœå
客å åžžé§ã®ä»äºã¯ãäžèšã§èšããšäŒæ¥ã®ITã·ã¹ãã ãéçºãç¶æãéçšããããšã§ãããã®ããã«ã¯ãæ§ã ãªèœåãæ±ããããŸãã以äžã§ããããã«ã€ããŠè©³ãã解説ããŸãã
4.1 æè¡åã¯å¿ èŠã
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4.2 ã³ãã¥ãã±ãŒã·ã§ã³ã¹ãã«ã®éèŠæ§
次ã«ãã³ãã¥ãã±ãŒã·ã§ã³ã¹ãã«ã«ã€ããŠã§ãããã®ã¹ãã«ã¯ã客å åžžé§ã«ãšã£ãŠéåžžã«éèŠã§ãããªããªããã客æ§ãä»ã®ã¹ã¿ãããšã®ã³ãã¥ãã±ãŒã·ã§ã³ãåæ»ã«é²ããããšã§ãä»äºã®å¹çãã¯ãªãªãã£ãåäžããããã§ãã
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4.3 客å åžžé§ã«æ±ãããããã€ã³ãã»ãã
客å åžžé§ã«ã¯ãç¹å®ã®ãã€ã³ãã»ãããæ±ããããŸããããã¯ããŸããããã§ãã·ã§ãã«ãªå§¿å¢ã§ãã客å åžžé§ã¯ã瀟å ã®ã¡ã³ããŒã ãã§ãªããã¯ã©ã€ã¢ã³ããšãçŽæ¥é¢ããããšãå€ããããèªç€Ÿã®ä»£è¡šãšããŠåžžã«ãããã§ãã·ã§ãã«ãªæ 床ãä¿ã€ããšãå¿ èŠã§ãã
ãŸããèªå·±ç®¡çèœåãéèŠã§ããå ·äœçã«ã¯ãæé管çãç掻ãªãºã ã®ç®¡çãã¹ãã¬ã¹ç®¡çãªã©ã§ããèªåã®å¿èº«ã®ç¶æ ãè¯å¥œã«ä¿ã€ããšã§ãæç¶å¯èœãªããã©ãŒãã³ã¹ãçºæ®ã§ããããã§ãã
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4.4 客å åžžé§ã«æå©ãªè³æ Œ
客å åžžé§ã«æå©ãªè³æ Œãããã€ããããŸãããããžã§ã¯ããããŒãžã£(PM)è³æ Œãæ å ±åŠçæè¡è è©Šéšãªã©ã¯ããã®äžäŸã§ãããããã®è³æ Œã¯ãITã®ç¥èã蚌æããã ãã§ãªãããããžã§ã¯ã管çã®èœåã蚌æããããšãå¯èœã§ãã
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以äžãã客å åžžé§ã«æ±ããããèœåã®äžéšã§ãããããã®ã¹ãã«ã身ã«ã€ããããšã§ãããè¯ãããã©ãŒãã³ã¹ãçºæ®ããæåã«ç¹ããããšãã§ããŸãã
5. 客å åžžé§ã®ãã£ãªã¢ãã¹
ITæ¥çã«ããã客å åžžé§ãšããã°ãäŒæ¥ã®ITã€ã³ãã©ãæ¯ããéèŠãªåœ¹å²ãæ ã£ãŠããŸãããããããã©ã®ããã«èªèº«ã®ãã£ãªã¢ã圢æããŠãããã¯ãããæ·±å ããããããŒãã§ããããã§ã¯ã客å åžžé§ã®ä»äºãæã€æ¹ãå°æ¥ã©ã®ãããªãã£ãªã¢ãã¹ãèããããšãã§ããã®ãã«ã€ããŠãå ·äœçã«è§£èª¬ããŸãã
5.1 客å åžžé§ããç¬ç«ãžã®é
客å åžžé§ãçµéšããä»äºã®æµããæ¥çã®ç解ãæ·±ãŸã£ã人ãã¡ã¯ç¬ç«éæ¥ãéžæããããšããããŸãã客å ããçŽæ¥ä»äºã®äŸé Œãåããããšã§ã皌ãã®å¹ ãåºãããŸãã
ãŸããçµéšãã¹ãã«ã掻ãããããŒãããŒäŒæ¥ãå人ãšã®ãããã¯ãŒã¯ãä»ããŠäºæ¥ãå±éããããšãå¯èœã§ããããããç¬ç«ããåã«ã¯äºæ¥èšç»ã顧客ã®ç¢ºä¿ãçµå¶ç®¡çãªã©å¹ åºãç¥èãšæºåãå¿ èŠã«ãªããŸãã
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5.2 客å åžžé§ããã®ã¹ãã«ã¢ãã
客å åžžé§ãšããŠåããªãããæ°ããªæè¡ãåŠã¶ããšã¯å¯èœã§ããããã«ãããèªèº«ã®ã¹ãã«ã»ãããæ¡å€§ããåžå ŽäŸ¡å€ãäžããããšãã§ããŸãã
å ·äœçã«ã¯ãä»äºãéããŠå¿ èŠãªææ°æè¡ãåŠã³ãèªå®è©Šéšãªã©ã§è³æ ŒãååŸããããšãæå¹ã§ãããŸããæ¥çã®ååããã£ããããå°æ¥æ§ã®ããæè¡ãèªãåŠã¶ããšãéèŠãšãªããŸãã
ããã«ã瀟å å€ã®ç ä¿®ã掻çšããããšã§ãæè¡ã ãã§ãªãããããžã§ã¯ã管çãããŒã ãã«ãã£ã³ã°ãªã©ãä»ã®éèŠãªã¹ãã«ã身ã«ã€ããããšãå¯èœã§ãã
5.3 客å åžžé§ããã®è»¢è·äºæ
å€ãã®å®¢å åžžé§ã®æ¹ã ãæ±ããæ©ã¿ã®äžã€ã«ãã転è·ãããããŸãã客å åžžé§ã®çµéšã¯æ±ºããŠãã€ãã¹ã§ã¯ãªããæ§ã ãªæ¡ä»¶ãã¯ã©ã€ã¢ã³ããšã®å¯Ÿå¿çµéšã¯è»¢è·æŽ»åã«ãããŠå€§ããªã¢ããã³ããŒãžãšãªãåŸãŸãã
ãããã転è·ãèããéã«ã¯ãèªèº«ã®åŸæãªé åãã¹ãã«ãèå³ã䟡å€èŠ³ãç解ããäžã§ãèªåã«åãäŒæ¥ãèŠã€ããããšã倧åã§ãã
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5.4 客å åžžé§ãšã©ã€ãã¯ãŒã¯ãã©ã³ã¹
客å åžžé§ã®ä»äºã¯ãæ±ããããæè¡ãã¹ãã«ãé«ãåé¢ããã©ã€ããŒããšã®ãã©ã³ã¹ããšãããšãé£ããå ŽåããããŸãã
ããããªãããç掻ãã¿ãŒã³ãå¥åº·ç®¡çã趣å³ã»åšå²ãšã®ã³ãã¥ãã±ãŒã·ã§ã³ãªã©ã®ã©ã€ãã¯ãŒã¯ãã©ã³ã¹ã®ç®¡çã«ãã£ãŠã¹ãã¬ã¹ã軜æžããããé«ãããã©ãŒãã³ã¹ãçºæ®ããããšã¯å¯èœã§ãã
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6. 客å åžžé§ãç®æãããã«
顧客ã®èŠæã«å¯Ÿå¿ããŠçŽæ¥ãµãŒãã¹ãæäŸãã客å åžžé§ããããäžæ¹ã§ãå®éã«åžžé§å ã§åãããã«ã¯ç¹å¥ãªã¹ãã«ãå¿æ§ããå¿ èŠã§ãã
å ·äœçã«ã¯ãæè¡ã¹ãã«ã®ã¿ãªãããã³ãã¥ãã±ãŒã·ã§ã³èœåãªã©ã®ãœããã¹ãã«ãåé¡è§£æ±ºèœåãèªå·±ç®¡çèœåãªã©ãæ±ããããŸãã
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6.1 客å åžžé§ã«å¿ èŠãªã¹ãã«ã磚ãæ¹æ³
æåã«åŒ·èª¿ããŠããããã®ã¯ãé«åºŠãªæè¡ç¥èã®ååŸãšç éœã§ããããã客å åžžé§ã«å¿ èŠãªãã£ãšãéèŠãªã¹ãã«ã§ãã
äŸãã°ãITæ¥çã§ã¯ãæ°ããæè¡ãµãŒãã¹ãæ¥ã çãŸããããã«å¯Ÿå¿ããããã«ã¯æè¡ç¥èãåžžã«ææ°ã®ãã®ã«æŽæ°ãç¶ããå¿ èŠããããŸãã
次ã«éèŠãªã®ã¯ã人éé¢ä¿æ§ç¯ã¹ãã«ãšèª²é¡è§£æ±ºã¹ãã«ã§ããåžžé§å ã§ã®åæ»ãªã³ãã¥ãã±ãŒã·ã§ã³ã¯ãåé¡ãè¿ éã«è§£æ±ºãžå°ãäžæ¹ãå€è§çã«èª²é¡ãææ¡ããããã«ãéåžžã«éèŠã§ãã
6.2 客å åžžé§ãšããŠåãããã®ã¹ããã
客å åžžé§ã«ãªãããã«ã¯ä»¥äžã®ã¹ããããçµãŠããããšãäžè¬çã§ãã
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ãã®åŸãããã€ãã®ãããžã§ã¯ããçµéšããããšã§ãæè¡ã ãã§ã¯ãªããåæ¥çã®ç¹æ§ãåžžé§å ã§ã®æ¥åãããŒãªã©ãç¿åŸããããã«å¯Ÿå¿ããåã身ã«ã€ããŠããããšãæ±ããããŸãã
6.3 客å åžžé§ãšããŠæŽ»èºããããã®ãã³ã
客å åžžé§ãšããŠæŽ»èºããããã«ã¯ãåžžã«èªå·±æ¹åå¿ãæã€ããšã倧åã§ãã
ç¥èãã¹ãã«ã ãã§ã¯ãªããã¡ã³ã¿ã«é¢ã®ãããžã¡ã³ããå¿ èŠã§ããå ·äœçã«ã¯ãã¹ãã¬ã¹ãããžã¡ã³ããèªå·±ã¢ãããŒã·ã§ã³ã®ç¶æããã©ã€ããŒããšã®ãã©ã³ã¹ãä¿ã€ããšãªã©ãæããããŸãã
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6.4 客å åžžé§ãšããŠæåããããã®ãã€ã³ã
ããããæåããããã«ã¯äœãå¿ èŠã§ããããïŒ
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æåŸã«ã匷ã粟ç¥åãæã€ããšãæåã«ã¯äžå¯æ¬ ã§ããå³ããã䟡å€ããä»äºã«ãããŠå¿ èŠãšãããã®ã¯ãå°é£ã«ç«ã¡åãããçµæãåºãããã®åŒ·ãæå¿ãšå±ããªã粟ç¥åã§ãã