èªç©ºæ¥çã¯åžžã«å€åãã顧客ã®æåŸ ã«å¿ããããã«æ°ããæŠè¡ãå¿ èŠã§ããä»åã®çŠç¹ã¯ãèªç©ºæ¥ã«ãããã³ã³ãã³ãããŒã±ãã£ã³ã°ã®æŽ»çšæ¹æ³ã§ãããã®ããŒããéããŠãå¹ççãªæŠç¥ãã¿ãŒã²ãããªãŒãã£ãšã³ã¹ã®ç¹å®ãå¹æçãªã³ã³ãã³ãã®çš®é¡ãšãã©ãŒããããããžã¿ã«ããŒã±ãã£ã³ã°ãšã®çµ±åãããã³é¡§å®¢äœéšã®åäžãšèšã£ããã€ã³ããå ·äœçã«èå¯ããŸãããŸããSEOã®æé©åãšããŠæ€çŽ¢ãšã³ãžã³ã©ã³ãã³ã°ãäžããããã®ããŒã¯ãŒãæŠç¥ã«ã泚ç®ããŸãããããã®ãªãŒãã¯ã䜿åœæãæã£ãããžãã¹ããŒãœã³ã«åããèªç©ºæ¥ã§ã®ã³ã³ãã³ãããŒã±ãã£ã³ã°ã®åãæããã«ããå°æ¥å±æã瀺ãããã®å ¥éãšãªãã§ãããã
åºç« ïŒèªç©ºæ¥çãšã³ã³ãã³ãããŒã±ãã£ã³ã°ã®çžæ§
èªç©ºæ¥çã¯ãåžžã«å€åãç¶ãã顧客ã®ããŒãºãšå³ãã競äºã«çŽé¢ããŠããŸããå¹ççãªã³ã³ãã³ãããŒã±ãã£ã³ã°ã¯ãã®çããšãªãåŸã匷åãªæŠç¥ã®äžã€ã§ãã顧客ãšã®ä¿¡é Œé¢ä¿ãç¯ãããã©ã³ãèªç¥åºŠãé«ããæçµçã«ã¯äºçŽæ°ã®å¢å ã«ã€ãªããããšãã§ããŸãã
ãã®èšäºã§ã¯ãèªç©ºæ¥çã«ã³ã³ãã³ãããŒã±ãã£ã³ã°ãã©ã®ããã«é©çšããã°è¯ããã«ã€ããŠè©³ãã解説ããŠãããŸããèªç©ºäŒç€Ÿãæ è¡é¢é£ã®ããžãã¹ã«æºããããŒã±ãã£ã³ã°æ åœè ã«ãšã£ãŠãäžæ©å ãè¡ãã³ã³ãã³ãæŠç¥ãèããäžã§æçšãªæ å ±ãæäŸããŸãã
æåã«ã¯é©åãªæŠç¥ãšå®è¡ãå¿ èŠã§ããããã§ã以äžã§èªç©ºæ¥çã®å ·äœçãªçŸç¶ãšãã®äžã§ã®ã³ã³ãã³ãããŒã±ãã£ã³ã°ã®åœ¹å²ãå¹æçãªã³ã³ãã³ãã®äœææ¹æ³ããããŠå®éã®ããžãã¹ã·ãŒã³ã«ããããã¹ããã©ã¯ãã£ã¹ãæãäžããŠãããŸãã
èªç©ºæ¥çã®çŸç¶ãšææŠ
èªç©ºæ¥çã¯ãé«ãåºå®è²»ãç°å¢ãžã®åœ±é¿ãªã©ãå€ãã®èª²é¡ã«çŽé¢ããŠããŸããå ããŠãæ è¡è ã®è¡åæ§åŒãå€åããåå¥ã«ã¹ã¿ãã€ãºãããæ è¡äœéšãæ±ãã声ãé«ãŸã£ãŠããŸãã
顧客ã®æåŸ ã«å¿ãããããèªç©ºäŒç€Ÿã¯ããŒãœãã©ã€ãŒãŒã·ã§ã³ãã¢ãã€ã«ãµãŒãã¹ã®æé©åãç°å¢è² è·ã軜æžããåãçµã¿ãªã©ãæ§ã ãªæœçãé²ããŠããŸãã
競äºãçã æ¿ãããªãäžã§ãã³ã³ãã³ãããŒã±ãã£ã³ã°ã¯é¡§å®¢ãžã®ã¢ãããŒãã匷åãããã©ã³ãã®ç¬èªæ§ãéç«ãããããã®éèŠãªæ段ã§ãã
ã³ã³ãã³ãããŒã±ãã£ã³ã°ã®åºæ¬
åªããã³ã³ãã³ãããŒã±ãã£ã³ã°ã¯ãã¿ãŒã²ãããªãŒãã£ãšã³ã¹ã«äŸ¡å€ã®ããæ å ±ãæäŸãã圌ãã®é¢å¿ãšæåŸ ã«å¿ããããšãç®çãšããŸããæè²çã§ããšã³ã²ãŒãžã¡ã³ããçã¿åºããå ±æãä¿¡é ŒãåŸãããšãã§ããŸãã
ã³ã³ãã³ãã®çš®é¡ã«ã¯ãããã°èšäºãåç»ãã€ã³ãã©ã°ã©ãã£ãã¯ããœãŒã·ã£ã«ã¡ãã£ã¢æçš¿ããã¥ãŒã¹ã¬ã¿ãŒãªã©ããããŸãããããã®ã³ã³ãã³ããé©åãªæŠç¥ã«åºã¥ããŠæŽåæ§ãæã£ãŠå±éãããããšã§ãããŒã±ãã£ã³ã°ã®å¹æãæ倧åããŸãã
èªç©ºæ¥çã§ã¯ãæ è¡ã«é¢ããè±å¯ãªæ å ±ããç®çå°ã®é åãäŒããã¹ããŒãªãŒãæäŸããããšã§ã顧客ã®èå³ãåèµ·ããèªç©ºåžã®è³Œå ¥ã«çµã³ã€ããããšãå¯èœã§ãã
èªç©ºæ¥ã«ãããã³ã³ãã³ãã®åŒ·ã¿
èªç©ºæ¥çã§ã®ã³ã³ãã³ãããŒã±ãã£ã³ã°ã¯ãä»ã®ç£æ¥ãšæ¯ã¹ãŠãç¹ã«èŠèŠçãªé åãçãããããåéã§ããæ è¡å ã®çŸããåçãèå³æ·±ãåç»ã¯ã顧客ãæ è¡ãžãšèªãå匷ãããŒã«ã§ãã
å®å šã«é¢ããæ å ±ããã£ãã³å ã®æ§åãæãã³ã³ãã³ãã¯ã顧客ãèªç©ºäŒç€Ÿãéžã¶éã®ä¿¡é Œæ§ãé«ãããã©ã³ããžã®å¿ èª å¿ãç¯ãã®ã«æå¹ã§ãã
ãŸãããŠãŒã¶ãŒçæã³ã³ãã³ããã€ãŸã顧客èªèº«ã«ããå£ã³ããåçã®ã·ã§ã¢ã¯ãèªç©ºäŒç€Ÿã®ä¿¡é Œãšäººæ°ãç¯ãã®ã«äžå¯æ¬ ãªèŠçŽ ãšãªããŸãã
äºäŸã®ãªãç¶æ³ã§ã®ãã¹ããã©ã¯ãã£ã¹
ç¹å®ã®äºäŸãæããªãæ°ããèªç©ºäŒç€Ÿãç®çå°ã§ããã³ã³ãã³ãããŒã±ãã£ã³ã°ã¯éåžžã«å¹æçã§ãããã€ã³ãã¯ãç¬èªæ§ãéç«ãããã¹ããŒãªãŒããªã³ã°ã«ãããŸãã
äŸãã°ãç®çå°ã®é ããé åã玹ä»ããããã°ã·ãªãŒãºãã顧客ãé¢ãããã€ãã³ãã®éå¬ã¯ããšã³ã²ãŒãžã¡ã³ããé«ããããã®åªããææ³ã§ãã
äœããããçŸå°ã®æåã颚åãçããããªãªãžããªãã£ããµããã³ã³ãã³ããã競åãšã®å·®å¥åãå³ãã顧客ã®å¿ãã€ããéµãšãªããŸãã
第1ç« ïŒæŠç¥çå® – ç®çãšç®æšã®èšå®
ã¿ãŒã²ãããªãŒãã£ãšã³ã¹ã®ç¹å®
æåããã³ã³ãã³ãããŒã±ãã£ã³ã°ã®åºç€ãšããŠãã¿ãŒã²ãããªãŒãã£ãšã³ã¹ã粟確ã«ç¹å®ããããšã¯äžå¯æ¬ ã§ããèªç©ºæ¥çã§ã¯ã顧客局ãå€å²ã«ãããããããã¢ã°ã©ãã£ãã¯æ å ±ïŒå¹Žéœ¢å±€ãæ§å¥ãè·æ¥ãªã©ïŒåã³ãµã€ã³ã°ã©ãã£ãã¯æ å ±ïŒäŸ¡å€èŠ³ã趣å³ãã©ã€ãã¹ã¿ã€ã«ãªã©ïŒãããšã«æœåšé¡§å®¢ã现ããã»ã°ã¡ã³ãåããããšãéèŠã§ãã
ç¹å®ããã¿ãŒã²ãããªãŒãã£ãšã³ã¹ã«åãããŠãæ è¡æ奜家ãããžãã¹å©çšè ãäŸ¡æ Œã«ææãªåŠçãªã©ãã³ã³ãã³ããã«ã¹ã¿ãã€ãºããããšã§ãããé¢é£æ§ã®é«ãæ å ±ãæäŸãããšã³ã²ãŒãžã¡ã³ããé«ããããšãã§ããŸãããŸãã顧客ã®èå³ãããŒãºã®å€åã«ææã§ããããšããæç¶å¯èœãªé¢ä¿ãç¯ãäžã§äžå¯æ¬ ã§ãã
ã¿ãŒã²ãããªãŒãã£ãšã³ã¹ã®åæã«ã¯ããœãŒã·ã£ã«ã¡ãã£ã¢ã®ã€ã³ãµã€ãã顧客ããŒã¿ããŒã¹ãåžå Žèª¿æ»ãªã©ã®ããŒã¿ã掻çšããå®èšŒã«åºã¥ãã決å®ãè¡ãã¹ãã§ããæ確ã«ç¹å®ãããã¿ãŒã²ãããªãŒãã£ãšã³ã¹ã¯ãå¹æçãªã³ã³ãã³ãããŒã±ãã£ã³ã°æŠç¥ã®ç€ç³ãšãªããŸãã
ãã©ã³ãã£ã³ã°ãšã¡ãã»ãŒãžã³ã°
ã³ã³ãã³ãããŒã±ãã£ã³ã°ãéããŠèªç©ºæ¥çã§éç«ã€ãã©ã³ãã£ã³ã°ãå®çŸããããã«ã¯ãäžè²«æ§ã®ããã¡ãã»ãŒãžã³ã°ãéèŠã§ããããã«ã¯ãäŒæ¥ã®äŸ¡å€èŠ³ãããã·ã§ã³ããããŠé¡§å®¢ã«å¯ŸããŠçŽæãããã©ã³ãã®äœéšãæ確ã«äŒããããšãå«ãŸããŸãã
ããšãã°ãã»ãŒããã£ãŒãã¡ãŒã¹ãããã©ã³ãã®äžæ žã«æ®ããèªç©ºäŒç€Ÿã¯ãå®å šæ§ã«é¢ããçµ±èšãæè¡ã®ã€ãããŒã·ã§ã³ãä¹åå¡ã®ãã¬ãŒãã³ã°ã«é¢ããã³ã³ãã³ããéããŠããã®ã¡ãã»ãŒãžã顧客ã«äŒããå¿ èŠããããŸããäžæ¹ã§ãå¿«é©ããã©ã°ãžã¥ã¢ãªãŒãéèŠãããã©ã³ãã¯ãäžè³ªãªå®¢å®€å ãµãŒãã¹ãæ©å é£ã®çŽ¹ä»ãªã©ãã³ã³ãã³ãã«åãå ¥ããã¹ãã§ãã
ãŸãããœãŒã·ã£ã«ã¡ãã£ã¢ãããã°ããã¥ãŒã¹ã¬ã¿ãŒãªã©å€æ§ãªãã£ãã«ãéããŠãäžè²«ããããŒã³ïŒãããŒã§ã¹ããŒãªãŒããªã³ã°ãè¡ãããšããã¡ãã»ãŒãžã³ã°ã®éµãšãªããŸããçµ±äžããããã©ã³ãã®å£°ã¯ãä¿¡é Œãšèªç¥åºŠã®åäžã«å¯äžããã§ãããã
ã³ã³ãã³ãã®å®æçãªãªãªãŒã¹èšç»
顧客ã®æåŸ ã«å¿ããããã«ã¯ãæ°é®®ã§é åçãªã³ã³ãã³ããå®æçã«ãªãªãŒã¹ããèšç»ãå¿ èŠã§ãããã®èšç»ãç«ãŠãã«ã¯ãäŒæ¥ã®ãªãœãŒã¹ãã³ã³ãã³ãã®çš®é¡ãã¿ãŒã²ãããªãŒãã£ãšã³ã¹ã®ãªã³ã©ã€ã³ã§ã®è¡åãã¿ãŒã³ãèæ ®ããå¿ èŠããããŸãã
ã³ã³ãã³ãã«ã¬ã³ããŒãäœæããç¹å¥ãªæ¥ãã€ãã³ããæ¥çã®ãã¬ã³ããåãå ¥ããã¿ã€ã ãªãŒãªèšäºãããã°æçš¿ãåç»ãªã©ãã¹ã±ãžã¥ãŒãªã³ã°ããŸãããŸãããŠãŒã¶ãŒçæã³ã³ãã³ãã顧客ã®å£°ããã£ãŒãã£ãŒããããšã¯ãã³ãã¥ããã£ãšã®é¢ãããæ·±ãã絶奜ã®æ©äŒãæäŸããŸãã
ã³ã³ãã³ãã¯ã顧客ãšçŽæ¥å¯Ÿè©±ããèªç©ºäŒç€Ÿã®é¡ãšãªããŸãããããã£ãŠããã®å質ãšäžè²«æ§ã¯äŒæ¥ã®ã€ã¡ãŒãžã倧ããå·Šå³ããŸããäžå¯§ã«èšç»ãããã³ã³ãã³ãé ä¿¡ã¯ã顧客ãšã®ãšã³ã²ãŒãžã¡ã³ããæç¶ãããéèŠãªèŠçŽ ã§ãã
è©äŸ¡ææšãšææã®æž¬å®
ã³ã³ãã³ãããŒã±ãã£ã³ã°ã®æåã枬å®ããã«ã¯ãKPIïŒéèŠæ¥çžŸè©äŸ¡ææšïŒãå®ããå®æçã«ãã®ããã©ãŒãã³ã¹ã枬å®ãããã£ãŒãããã¯ãåãå ¥ããŠæ¹åãå³ãå¿ èŠããããŸããããã©ãŒãã³ã¹ã®ææšã«ã¯ããŠã§ããã©ãã£ãã¯ã®å¢å ããšã³ã²ãŒãžã¡ã³ãã®åäžããªãŒãã®ç²åŸãå€æçã®æ¹åçãèããããŸãã
ã¢ããªãã£ã¯ã¹ããŒã«ã掻çšããã©ã®ã³ã³ãã³ããæãå¹æãé«ãããç解ããããã«åºã¥ããŠã³ã³ãã³ãæŠç¥ãæ¹åããŸããããã«ã顧客ããçŽæ¥ã®ãã£ãŒãããã¯ãéããã³ã³ãã³ãã®æ¹åæ§ãå質ã现ãããã¥ãŒãã³ã°ããããšãéèŠã§ãã
æçµçã«ãè©äŸ¡ææšãããšã«ãæè³å¯Ÿå¹æïŒROIïŒãç®åºããã³ã³ãã³ãããŒã±ãã£ã³ã°ã®ææãå®éåããŸããããã«ãããäŒæ¥ã¯ããŒã±ãã£ã³ã°äºç®ãæãå¹æçã«é åããç®æšéæã«åããæŠç¥çãªææ決å®ãè¡ãããšãã§ããŸãã
第2ç« ïŒã³ã³ãã³ãã®çš®é¡ãšãã©ãŒããã
ããã°èšäºãšãã®éèŠæ§
ããã°èšäºã¯ãã³ã³ãã³ãããŒã±ãã£ã³ã°ã«ãããåºç€ãšãªãããŒã«ã®äžã€ã§ãããã®åœ¢åŒã¯ãäŒæ¥ããã©ã³ããå°éçãªç¥èãå ±æããæ¥çã®ãªãŒããŒãšããŠã®ä¿¡é Œæ§ãç¯ãããã«éèŠã§ããè¯è³ªãªããã°èšäºã¯ãèªè ã«äŸ¡å€ããæ å ±ãæäŸãããµã€ãã®SEOããã©ãŒãã³ã¹ãåäžãããããšãã§ããŸãã
èªç©ºæ¥çã§ã¯ãããã°ã³ã³ãã³ããéããŠææ°ã®ãã¯ãããžãŒããã©ãã«ãã¬ã³ããåãäžããããšãã§ããŸãããŸããä¿å®éçšã®ãã¹ããã©ã¯ãã£ã¹ãæ¥çã®ãã¥ãŒã¹ãæäŸããããšã§ãèªç©ºäŒç€Ÿã®å°é家ãšããŠã®ç«å Žã匷åã§ããŸããããã«ãããæ€çŽ¢ãšã³ãžã³ã«ããããã©ã³ãã®å¯èŠæ§ãé«ãŸããŸãã
ããã°èšäºã®äœæã§ã¯ãé©åãªããŒã¯ãŒãã®äœ¿çšãéèŠã§ããããã«ãããç¹å®ã®ãããã¯ã«é¢å¿ãæã€æœåšé¡§å®¢ã«å¯ŸããŠãèšäºãæ€çŽ¢ãšã³ãžã³ã®äžäœã«ã©ã³ã¯ãããå¯èœæ§ãé«ãŸããŸãããŸããå®æçã«æŽæ°ããããšã§ãèªè ã«å¯ŸããŠæ°é®®ãªã³ã³ãã³ããæäŸãããŠã§ããµã€ããžã®å蚪ãä¿ãããšãã§ããŸãã
åç»ã³ã³ãã³ãã®å
åç»ã³ã³ãã³ãã¯ãäŒããã¡ãã»ãŒãžãèŠèŠçã«è¡šçŸããåããããããã«å€§ããªé åããããŸããç¹ã«ãèªç©ºæ¥çã¯åããèŠèŠçèŠçŽ ãè±å¯ãªãããåç»ã掻çšããããšã§ãã®é åãååã«äŒããããšãå¯èœã§ããããã«ãåç»ã³ã³ãã³ãã¯å ±æå¯èœã§ããããœãŒã·ã£ã«ã¡ãã£ã¢ãä»ããŠè¿ éã«æ¡æ£ããããšã容æã§ãã
èªç©ºäŒç€Ÿã¯ãåç»ãçšããŠæ°ããæ©äœã®çŽ¹ä»ãèªç©ºå®å šãããªãæ è¡è åãã®ãã³ããªã©ãå€å²ã«ãããæ å ±ã顧客ã«æäŸã§ããŸãããããã®ã³ã³ãã³ãã¯ãæ æãåºæ¿ããæ¶è²»è ãšã®åŒ·ãçµã³ã€ããäœãåºãããšãã§ããæçµçã«ãã©ã³ããã€ã€ã«ãã£ã®åäžã«ãç¹ãããŸãã
åç»ã®SEOã«é¢ããŠã¯ãé©åãªã¿ã€ãã«ã説ææãã¿ã°ãèšå®ããããšã§æ€çŽ¢ãšã³ãžã³ã®äžäœã«è¡šç€ºããããããªããŸãããŸããåç»å ã§ããŒã¯ãŒããæ瀺çã«èšåããããšããèŠèŽè ã«ããæ€çŽ¢ã§èŠã€ããããããããããã®éèŠãªæŠç¥ã§ãã
ã€ã³ãã©ã°ã©ãã£ãã¯ãšãŠãŒã¶ãŒãšã³ã²ãŒãžã¡ã³ã
ã€ã³ãã©ã°ã©ãã£ãã¯ã¯æ å ±ãèŠèŠåããè€éãªããŒã¿ãçµ±èšãæ¶è²»è ã«ãããããã解説ããã®ã«åªããæ段ã§ããèªç©ºæ¥çã«ãããŠããã€ã³ãã©ã°ã©ãã£ãã¯ã掻çšããããšã§ãé£è¡ã«ãŒããèªç©ºæ©ã®æ§èœæ¯èŒãæŽå²çãªãã€ã«ã¹ããŒã³ãªã©ã®æ å ±ãå¹æçã«äŒããããŸãã
ãã®çš®ã®ã³ã³ãã³ãã¯ããŠãŒã¶ãŒãšã³ã²ãŒãžã¡ã³ããé«ããããã«å€§å€æå¹ã§ãããŠãŒã¶ãŒã¯ãã€ã³ãã©ã°ã©ãã£ãã¯ãæäŸããæ å ±ã®åçž®æ§ãšèŠèŠçé åã«åŒãããé¢é£ã³ã³ãã³ãã«ã€ããŠæŽã«ç¥ããããªãããšãå€ãã®ã§ãããŸããä»ã®ãŠã§ããµã€ãããœãŒã·ã£ã«ã¡ãã£ã¢ãã£ã³ãã«ã§å ±æãããããšã§ãã©ã³ãã®é²åºãå¢ããå¹æããããŸãã
SEOã®èŠ³ç¹ããã¯ãã€ã³ãã©ã°ã©ãã£ãã¯ã«é©åãªããŒã¯ãŒããå«ãããŠã§ãããŒãžã®ã¡ã¿ããŒã¿ãaltå±æ§ã§ç»åã®å 容ãé©åã«èª¬æããããšãéèŠã§ããããã«ãããæ€çŽ¢ãšã³ãžã³ã«ã€ã³ãã©ã°ã©ãã£ãã¯ã®å 容ãèªèãããé¢é£ããæ€çŽ¢ã¯ãšãªã«å¯ŸããŠè¯ãäœçœ®ã¥ããç²åŸããŸãã
Eã¡ãŒã«ããŒã±ãã£ã³ã°ã®æŽ»çš
Eã¡ãŒã«ããŒã±ãã£ã³ã°ã¯ãèªç©ºæ¥ã«ãããã³ã³ãã³ãããŒã±ãã£ã³ã°æŠç¥ã«ãããŠãçŽæ¥çãã€ããŒãœãã©ã€ãºå¯èœãªææ³ãšããŠãéåžžã«æå¹ã§ããèªç©ºäŒç€Ÿã¯ãç¹å¥ãªãã¡ãŒãéå®ããã¢ãŒã·ã§ã³ãã«ã¹ã¿ãã€ãºãããæ è¡æ å ±ã顧客ã®åä¿¡ãã¬ã€ã«çŽæ¥å±ããããšãã§ããŸãã
ãã®æŠç¥ã®éµã¯ãããŒã¿é§ååã®ã¢ãããŒãã«ãããŸãã顧客ã®éå»ã®è³Œè²·è¡åãèªç©ºåžäºçŽã®æŽå²ãåæãããã®çµæãããšã«ã圌ããé¢å¿ãæã¡ãããªã³ã³ãã³ããé ä¿¡ããã®ã§ããããã«ãããã¡ãŒã«ãéå°ããã¯ãªãã¯ãä¿ã確çãå€§å¹ ã«åäžããŸãã
Eã¡ãŒã«ããŒã±ãã£ã³ã°ã¯ãŸãã顧客ãšé·æçãªé¢ä¿ãç¯ãããã«ãéèŠã§ããå®æçãªãã¥ãŒã¹ã¬ã¿ãŒããã©ã€ãã¬ãã¥ãŒããšã¢ã©ã€ã³ã®ææ°ã€ãã³ãã«é¢ããæ å ±ãæäŸããããšã§ã顧客ããã®ä¿¡é Œãšãã€ã€ã«ãã£ãåŸãããŸãããŸããã³ã³ããŒãžã§ã³çã®è¿œè·¡ãéããŠãã©ã®ã¿ã€ãã®Eã¡ãŒã«ã³ã³ãã³ããæãå¹æçã§ããããç¥ãããšãã§ããŸãã
第3ç« ïŒããžã¿ã«ããŒã±ãã£ã³ã°ã®çµ±å
èªç©ºæ¥çã«ãããã³ã³ãã³ãããŒã±ãã£ã³ã°ã®æåã¯ãçã«ããªã£ãããžã¿ã«ããŒã±ãã£ã³ã°æŠç¥ã®çµ±åã«äŸåããŠããŸãããã®ç« ã§ã¯ããœãŒã·ã£ã«ã¡ãã£ã¢ããªã³ã©ã€ã³åºåããšã³ã²ãŒãžã¡ã³ãæŠç¥ãããŒãããŒã·ãããéããã³ã³ãã³ãã®çµ±åçãªæŽ»çšã«ã€ããŠæãäžããŠãããŸãã
ãœãŒã·ã£ã«ã¡ãã£ã¢æŠç¥
ãœãŒã·ã£ã«ã¡ãã£ã¢ã¯ãèªç©ºäŒç€Ÿã顧客ãšçŽæ¥é¢ããåãããã©ã³ãæèãé«ããããã®åŒ·åãªãã©ãããã©ãŒã ã§ããäžè²«ããããŒã³ãšã¡ãã»ãŒãžãå šãã©ãããã©ãŒã ã«ããã£ãŠå ±æããããšã§ãèªç©ºäŒæ¥ã¯é¢é£æ§ãä¿ã¡ã€ã€ãå¹ åºã顧客局ã«ã¢ããŒã«ããããšãã§ããŸãã
ã€ã³ã¿ã©ã¯ãã£ããªã³ã³ãã³ããäŸãã°ãŠãŒã¶ãŒåå åã®ã³ã³ãã¹ããã¢ã³ã±ãŒããçšããããšã«ãã£ãŠããã©ãã¯ãŒãé äºããé·æçãªé¡§å®¢ãã€ã€ã«ãã£ãæ§ç¯ããããšãå¯èœã§ããããã«ãã¯ãªãšã€ãã£ããªãŠãŒã¶ãŒçæã³ã³ãã³ããã£ã³ããŒã³ãå±éããããšã§ããã©ã³ããžã®äžäœæãåµåºããã·ã§ã¢ãèªçºããŸãã
æåŸã«ããœãŒã·ã£ã«ã¡ãã£ã¢äžã§ã®è¿ éãªã«ã¹ã¿ããŒãµãŒãã¹ã¯äžå¯æ¬ ã§ãããªã¢ã«ã¿ã€ã ã®å¯Ÿè©±ãéããŠã顧客ããã®åãåãããæžå¿µã«å¯ŸããŠè¿ éã«å¯Ÿå¿ããããšã§ãä¿¡é Œæãå¢ããããžãã£ããªã³ãã¥ããã£ã¥ãããä¿é²ããŸãã
ãªã³ã©ã€ã³åºåãšã³ã³ãã³ãã®é¢é£æ§
ãªã³ã©ã€ã³åºåãã£ã³ããŒã³ã¯ãé©åãªã¿ãŒã²ããã«ãªãŒãããããã«ãã³ã³ãã³ãã®é¢é£æ§ã極ããŠéèŠã§ããã¿ãŒã²ãããªãŒãã£ãšã³ã¹ã®æ€çŽ¢è¡åãå奜ã«åºã¥ãæé©åãããåºåã¯ãããé«ãã¯ãªãã¯çãéæãããããªããŸãã
ããŒã¯ãŒããªãµãŒãããã£ããè¡ããèå³ãæ¹ãããèªç©ºé¢é£ã®ãããã¯ãç®çå°ã«é¢ããèšäºãåºåãšé£æºããŠããããšãäžå¯æ¬ ã§ããæ è¡è ãæ±ãã䟡å€ããæ å ±ãæäŸããã³ã³ãã³ããäœæããããšã§ããã©ã³ããžã®é¢å¿ãæç¶çã«é«ããŠãããŸãã
ããã«ãã¬ããŒã±ãã£ã³ã°ããªã¿ãŒã²ãã£ã³ã°åºåã掻çšããããšã§ã以åã«ãŠã§ããµã€ãã蚪ãããã³ã³ããŒãžã§ã³ã«è³ããªãã£ããŠãŒã¶ãŒãå床åŒã蟌ããã£ã³ã¹ãåŸãããšãã§ããŸãã
ãšã³ã²ãŒãžã¡ã³ããšã³ã³ããŒãžã§ã³æŠç¥
顧客ã®ãšã³ã²ãŒãžã¡ã³ããé«ããããšã¯ãã³ã³ããŒãžã§ã³ãå¢å ãããããã®éµãšãªããŸããã¹ããŒãªãŒããªã³ã°æè¡ãæ¡çšããèªç©ºæ¥çç¹æã®ãŠããŒã¯ãªæ è¡äœéšãæãã³ã³ãã³ãã¯ããŠãŒã¶ãŒã®ææ ãåããããã©ã³ããšã®é¢ãããæ·±ããŸãã
ã€ã³ã¿ãŒã©ã¯ãã£ããªèŠçŽ ããŠã§ããµã€ãã«çµã¿èŸŒããäŸãã°ç®çå°æ¢çŽ¢ããŒã«ãããŒãã£ã«ãã¢ãŒã¯ã蚪åè ã®é¢äžãæ·±ããæ è¡ã®äºçŽã«çµã³ä»ããããã®é åçãªæ¹æ³ã§ãã
ãŸããEã¡ãŒã«ããŒã±ãã£ã³ã°ãå¹æçã«äœ¿ããããŒãœãã©ã€ãºãããã¡ãã»ãŒãžãç¹å¥ãªãã¡ãŒãæäŸããããšã§ã顧客ã®æ¬¡ã®è¡åãä¿é²ããç©æ¥µçãªé¢ä¿ãç¯ãããšãã§ããŸãã
ããŒãããŒã·ãããšã¯ãã¹ããã¢ãŒã·ã§ã³
ããŒãããŒã·ãããçµã¿èŸŒãã ããŒã±ãã£ã³ã°æŠç¥ã¯ãçžäºå©çããããããŸããèªç©ºäŒç€Ÿã¯ãããã«ãã§ãŒã³ã芳å å°ãšã®é£æºãéããŠãããåºç¯ãªãªãŒãã£ãšã³ã¹ã«ãªãŒãããããšãã§ããŸãã
å ±åããŒã±ãã£ã³ã°ãã£ã³ããŒã³ãç¹å¥ããã±ãŒãžã®æäŸã¯ã顧客ã«è¿œå 䟡å€ãæäŸããåæã«ç°ãªãäŒæ¥éã§ãªãœãŒã¹ãå ±æããããšãã§ããŸããããã«ãããã³ã³ãã³ãã®é²åºãå¢ãããªãŒãã£ãšã³ã¹ãšã³ã²ãŒãžã¡ã³ããåäžããŸãã
ã¯ãã¹ããã¢ãŒã·ã§ã³ã®ããã®å¹æçãªã³ã³ãã³ãã®äœæã«ããã£ãŠã¯ãããŒãããŒäŒæ¥ã®æ©èœãé åãåé¢ã«æŒãåºãã€ã€ã䞡瀟ã®ãã©ã³ãã€ã¡ãŒãžãè£å®ãåãå 容ãéèŠããå¿ èŠããããŸãããã®ããã«ããŠããã©ã³ãã·ããžãŒãçºæ®ããã³ã³ãã³ãããŒã±ãã£ã³ã°ã®å¹æãæ倧éã«é«ããããšãã§ããŸãã
第4ç« ïŒé¡§å®¢äœéšãšãšã³ã²ãŒãžã¡ã³ã
æ ã®åã¹ããŒãžã§ã®ã³ã³ãã³ãæäŸ
èªç©ºæ¥çã§ã¯ã顧客ã®æ ã«æ²¿ã£ãã³ã³ãã³ãã®æäŸã極ããŠéèŠã§ããäºçŽæã«ã¯ç®çå°ã®æ å ±ããªãã¡ãŒãæäŸããæ è¡åã«ã¯è·é ãã®ãã§ãã¯ãªã¹ãã倩åäºå ±ãæäŸãã¹ãã§ããããã«ããã顧客ã¯èªåãã±ã¢ãããŠãããšæãããã©ã³ãã«å¯Ÿãã奜æãšä¿¡é Œãæ·±ããŸãã
ãŸããå®éã®ãã©ã€ãäžã§ãã³ã³ãã³ãã¯å€§åã§ããèªç©ºäŒç€Ÿç¬èªã®æ©å èªããšã³ã¿ãŒãã€ã³ã¡ã³ãã·ã¹ãã ã«æ³šåããããšã§ã顧客ã®æ ã®æºè¶³åºŠãé«ããããšãå¯èœã§ããããã«ãç®çå°ã§ã®ã¢ã¯ãã£ããã£ææ¡ãã¬ã¹ãã©ã³äºçŽçã®æ å ±ãæäŸããããšã§ã顧客äœéšããšã³ãããŒãšã³ãã§ãµããŒãããŸãã
æ è¡åŸã®ã¹ããŒãžã§ã¯ã顧客ã«æãåºã®ã·ã§ã¢ãä¿ãã³ã³ãã³ããæäŸããåé¿ã次ãžã®æ ã®ã€ã³ã¹ãã¬ãŒã·ã§ã³ãäžããŸãããããäžé£ã®ã¹ããŒãžã«æž¡ãããŒãœãã©ã€ãºãããã³ã³ãã³ãæŠç¥ã«ããã顧客ã¯ç¶ç¶ããŠèªç©ºãã©ã³ããå©çšããåæ©ä»ããæããã§ãããã
顧客ãã£ãŒãããã¯ã®æŽ»çš
顧客ããåŸããããã£ãŒãããã¯ã¯ãã³ã³ãã³ãã®æ¹åæ§ã決å®ããäžã§éèŠãªèŠçŽ ã§ããæ£çŽãªã¬ãã¥ãŒãææ¡ã¯ãµãŒãã¹åäžã®ããã®è²ŽéãªããŒã¿ã§ããã顧客ãæ¬åœã«æ±ããã³ã³ãã³ããåãå ¥ããããšãã§ããŸãã
äŸãã°ã顧客ããã©ã€ãã®å¿«é©ããéèŠããŠãããšããã°ã座åžã®ã¢ããã°ã¬ãŒããªãã·ã§ã³ãéããªãã£ãã³ã®ç¹åŸŽãªã©ãå¿«é©ã«é¢ããã³ã³ãã³ãã匷åããããšãæãŸããŸããããã«ã顧客ã«ããå 容ã®å ±æã奚å±ããããšã§ããªã¢ã«ãªäœ¿çšçµéšã«åºã¥ããå£ã³ãå¹æãæåŸ ã§ããŸãã
ãŸãããã£ãŒãããã¯ã¯ãªã¢ã«ã¿ã€ã ã§åéããè¿ éã«å¯Ÿå¿ããããšãéèŠã§ããããã«ããã顧客ã¯èªå·±ã®å£°ãåæ ãããŠãããšèªèãããã®èªç©ºäŒç€Ÿã«å¯Ÿããæçãšå¿ èª å¿ãéžæãããŸãããããã埪ç°ã¯ã匷åºãªé¡§å®¢åºç€ã®æ§ç¯ãæ¯ããéµãšãªãã§ãããã
ãã€ã€ãªãã£ããã°ã©ã ãšã³ã³ãã³ãã®çµã¿åãã
ãã€ã€ãªãã£ããã°ã©ã ã¯é¡§å®¢ã®ç¶ç¶çãªé¢äžãä¿ããŸãããããã«å ããŠé©åãªã³ã³ãã³ããæäŸããããšã§ãããé«ãã¬ãã«ã§ã®ãšã³ã²ãŒãžã¡ã³ããçã¿åºããŸããäŸãã°ããã€ã«ã䜿ã£ãæ è¡èšç»ã®ãã³ãããç¹å®ã®ç®çå°ã«é¢ããå°éçãªæ å ±æäŸãªã©ãããã«è©²åœããŸãã
ãããã®ã³ã³ãã³ãã«ãã£ãŠããã€ã€ãªãã£ããã°ã©ã ã®ã¡ã³ããŒã¯ãã ãã€ã«ã貯ããã ãã§ãªãã圌ãèªèº«ã®èå³ãããŒãºã«åã£ã䜿ãæ¹ãåŠã¶ããšãã§ããŸããããã«ãããã°ã©ã ã¡ã³ããŒéå®ã®ã€ãã³ããç¹å žã®åç¥ãããšã³ã²ãŒãžã¡ã³ããä¿ã€ããã«æå¹ãªæŠç¥ã§ãã
å ããŠã顧客ãèªãã®çµéšããœãŒã·ã£ã«ã¡ãã£ã¢ãªã©ã§å ±æããéã«ããã€ã€ãªãã£ããã°ã©ã ãå©çšããç¬èªã®äœéšã«è§Šããããšããä»ã®æœåšçãªé¡§å®¢ã«ãããã°ã©ã ã®äŸ¡å€ãäŒããããšã«ç¹ãããŸããä»ã®é¡§å®¢ã®äœéšã芳å¯ããããšã¯ãæ°ããªã¡ã³ããŒã®ç²åŸãä¿ããæ¢åã¡ã³ããŒã®æŽ»åãåºæ¿ããå¹æããããŸãã
ãªã¢ã«ã¿ã€ã ããŒã±ãã£ã³ã°ãšã€ãã³ã掻çš
ãªã¢ã«ã¿ã€ã ããŒã±ãã£ã³ã°ã¯ã顧客ãæ±ããŠããæ å ±ãã¿ã€ãã³ã°è¯ãæäŸããããšãå¯èœã«ããå³æã®ãšã³ã²ãŒãžã¡ã³ããçã¿åºããŸããèªç©ºæ¥çã§ã®ãªã¢ã«ã¿ã€ã ããŒã±ãã£ã³ã°ã§ã¯ãäŸãã°å€©åã«ããé 延ãã²ãŒãå€æŽãšãã£ãæ å ±ãè¿ éã«é¡§å®¢ã«å±ããããšãæ±ããããŸãã
å ããŠãç¹å®ã®ã€ãã³ããç¥æ¥ã«ããããããã¢ãŒã·ã§ã³ãå±éããããšãéèŠã§ããããã«ãã£ãŠã顧客ã¯æ è¡ã«é¢é£ã¥ãã楜ããäœéšããæééå®ã®ãåŸãªæ å ±ãåŸãããšãã§ããŸãããããã£ããªã¢ã«ã¿ã€ã ã®ã³ã³ãã³ãæäŸã¯ã顧客ã次ã®è¡åãèµ·ããããã®éèŠãªããªã¬ãŒãšãªãåŸãŸãã
ã€ãã³ããå©çšããã³ã³ãã³ãããŒã±ãã£ã³ã°ã¯ãç¹ã«SNSãéããŠåºãäŒæãããåŸåã«ãããŸããã€ãã³ããããã¢ãŒã·ã§ã³ã«é¢ããæçš¿ãå ±æãããã°ãããã»ã©ãèªç©ºäŒç€Ÿã®ãã©ã³ãèªç¥åºŠã®åäžã«ç¹ãããŸãããããã£ãŠããªã¢ã«ã¿ã€ã ã®åªäœæ§ãçãããã€ãã³ãé£ååã³ã³ãã³ãã¯ãèªç©ºæ¥çã«ãããããŒã±ãã£ã³ã°æŠç¥ã®äžã§äžå¯æ¬ ãªèŠçŽ ãšèšããã§ãããã
第5ç« ïŒã³ã³ãã³ãé ä¿¡ãšSEOã®æé©å
æ€çŽ¢ãšã³ãžã³ã©ã³ãã³ã°ã®ãã¡ã¯ã¿ãŒ
æ€çŽ¢ãšã³ãžã³ã®ã©ã³ãã³ã°ã«çŽæ¥åœ±é¿ãäžãããã¡ã¯ã¿ãŒã¯è€æ°ååšããŸãããããã¯æ€çŽ¢ãšã³ãžã³ãæäŸããæãé¢é£æ§ã®é«ãæ å ±ããŠãŒã¶ãŒã«æäŸããããã®åºæºã§ãããèªç©ºæ¥çã«ç¹åããã³ã³ãã³ããäœæããã«ãããéåžžã«éèŠã§ããäŸãã°ãããŒãžã®ã¿ã€ãã«ãã¡ã¿ãã£ã¹ã¯ãªãã·ã§ã³ã®æé©åããããŠé«å質ãªã³ã³ãã³ãã®æäŸã¯SEOã§äžäœã«äœçœ®ããããã®éµãšãªããŸãã
ãŸãããŠãŒã¶ãŒã®ãšã³ã²ãŒãžã¡ã³ããé«ããããã«ã¯ãã³ã³ãã³ããæäŸãã䟡å€ãæ確ã§ããããŠãŒã¶ãŒã®æ€çŽ¢æå³ã«åèŽããŠããå¿ èŠããããŸããããŒãžãã¥ãŒãæ»åšæéã®å¢å ã¯ãæ€çŽ¢ãšã³ãžã³ã«ãšã£ãŠãµã€ãã®äŸ¡å€ãé«ããçµæçã«ã©ã³ãã³ã°æ¹åã«ç¹ãããšãããŠããŸãã
ããã«ããµã€ãã®æè¡çãªåŽé¢ãéèŠã§ãããµã€ãã®èªã¿èŸŒã¿é床ããªã³ã¯ã®å¥å šæ§ããããŠå®å šãªãã©ãŠãºãä¿èšŒããHTTPSãžã®å¯Ÿå¿ãªã©ã¯ãæ€çŽ¢ãšã³ãžã³ã«ããè©äŸ¡ã«ãããŠé«ãè©äŸ¡ããããã€ã³ãã§ãããããã¯ãã¹ãŠãèªç©ºæ¥çã®ã³ã³ãã³ãããŒã±ãã£ã³ã°ã«ãããŠãåæ§ã«éèŠãšãªããŸãã
ããŒã¯ãŒãæŠç¥ãšã³ã³ãã³ãã®æé©å
å¹æçãªããŒã¯ãŒãæŠç¥ã¯ã³ã³ãã³ãããŒã±ãã£ã³ã°ã«ãããŠäžå¯æ¬ ã§ããèªç©ºæ¥çã«é¢ããã³ã³ãã³ããäœæããéã«ã¯ãã¿ãŒã²ãããšãããªãŒãã£ãšã³ã¹ããã䜿çšããçšèªããã¬ãŒãºãç解ããããããèªç¶ãªåœ¢ã§ã³ã³ãã³ãã«çµã¿èŸŒãããšãæ±ããããŸããããã«ãããæ€çŽ¢ãšã³ãžã³ã«ãšã£ãŠã³ã³ãã³ãã該åœããããŒã¯ãŒãã§ã®æ€çŽ¢æå³ã«é©åãããšèªèããããããªããŸãã
ããŒã¯ãŒãã¯ã¿ã€ãã«ãèŠåºããæ¬æã«é©åã«åæ£ãããããšã§ãæ€çŽ¢ãšã³ãžã³ãå 容ãç解ãããããªããŸãããã®éçšã§éå°ãªããŒã¯ãŒãã®è©°ã蟌ã¿ãããããããŒã¯ãŒãã¹ã¿ããã£ã³ã°ã¯é¿ããã¹ãã§ããããã¯ãŠãŒã¶ãŒäœéšãæããæ€çŽ¢ãšã³ãžã³ã«ãã£ãŠããã«ãã£ãåãããªã¹ã¯ãé«ããè¡çºã§ãã
ãŸããã³ã³ãã³ãã®é®®åºŠãç¶æããå®æçã«æŽæ°ããããšãéèŠã§ãããã®å®æçãªæŽæ°ã¯ããµã€ãã掻æ§åããããªããŒã¿ãŒãå¢ããããã«ã圹ç«ã¡ãŸããæ€çŽ¢ãšã³ãžã³ã¯æ°é®®ã§é¢é£æ§ã®é«ãã³ã³ãã³ãã奜ããããã³ã³ãã³ãã®å€ããåé¿ããããšãã©ã³ãã³ã°åäžã«è²¢ç®ããŸãã
ã¢ãã€ã«æé©åãšãŠãŒã¶ãŒäœéš
çŸåšã®ã€ã³ã¿ãŒããããŠãŒã¶ãŒã¯ã¢ãã€ã«ããã€ã¹ãå©çšããåŸåãé«ãŸã£ãŠããŸãããã®ãããèªç©ºæ¥çã®ãŠã§ããµã€ããã³ã³ãã³ãã¯ã¢ãã€ã«ãã¬ã³ããªãŒã§ããããšãèŠæ±ãããŸããã¢ãã€ã«æé©åãããŠããªããµã€ãã¯ãŠãŒã¶ãŒäœéšãä¹±ãã ãã§ãªããæ€çŽ¢ãšã³ãžã³ã«ããè©äŸ¡ãäœããªãå¯èœæ§ããããŸãã
ã¢ãã€ã«æé©åã«ã¯ãã¬ã¹ãã³ã·ããã¶ã€ã³ã®æ¡çšãã¿ããèŠçŽ ã®é©åãªé 眮ãèªã¿èŸŒã¿é床ã®åäžãªã©ãå«ãŸããŸãããããã®èŠçŽ ã¯ãã¹ãŠãŠãŒã¶ãŒããµã€ããã¹ã ãŒãºã«ããã²ãŒãã§ããããšãä¿èšŒããããžãã£ããªäœéšãæäŸããŸãã
ãŠãŒã¶ãŒäœéšãæé©åããããšã¯ããŠãŒã¶ãŒãããé·ããµã€ãã«çãŸãããšã³ã²ãŒãžã¡ã³ããé«ããããã³ã³ããŒãžã§ã³ã«ã€ãªãã蚪åè ãå¢å ãããå¹æããããšèããããŠããŸããããã¯ãèªç©ºäŒç€Ÿããã©ã³ãã®äŸ¡å€ãäŒãã顧客ãšã®é¢ä¿ãç¯ãäžã§æ±ºå®çãªèŠçŽ ãšãªãåŸãŸãã
å€éšãªã³ã¯ãšãã¡ã€ã³ãªãŒãœãªãã£
å€éšããã®ãªã³ã¯ãããããããã¯ãªã³ã¯ã¯ããã¡ã€ã³ãªãŒãœãªãã£ãé«ããæ€çŽ¢ãšã³ãžã³ã©ã³ãã³ã°ã®åäžã«å¯äžããŸãã質ã®é«ããé¢é£æ§ã®ãããµã€ãããã®ãªã³ã¯ãç²åŸããããšã¯ãæ€çŽ¢ãšã³ãžã³ã«å¯ŸããŠãµã€ããä¿¡é Œã§ããæ å ±æºã§ãããšç€ºãããšã«ã€ãªãããŸãã
èªç©ºæ¥çã§ã¯ãèªç©ºäŒç€Ÿãæ è¡ã¬ã€ããæ¥çãã¥ãŒã¹ãªã©ã®é¢é£æ§ã®é«ããã¡ã€ã³ããã®ãªã³ã¯ãç©æ¥µçã«ååŸããããšãæãŸããã§ããå ±åããã¢ãŒã·ã§ã³ãããŒãããŒäŒæ¥ãšã®ã³ã³ãã³ãå ±æã«ãã£ãŠèªç¶ãªããã¯ãªã³ã¯ãåŸãããšãã§ããŸãã
ãŸãããã¡ã€ã³ãªãŒãœãªãã£ã®åäžã«ã¯ãå éšãªã³ã¯ã®æ§é ãéèŠã§ãããµã€ãå ã®é¢ä¿æ§ã®æ·±ãããŒãžãžã®é©åãªãªã³ã¯ã¯ãµã€ãã®ããã²ãŒã·ã§ã³ãåäžãããŠãŒã¶ãŒã«ãšã£ãŠäŸ¡å€ã®ããæ å ±ãæäŸããããã«ã圹ç«ã¡ãŸããããã«ãããµã€ãã®å šäœçãªä¿¡é Œæ§ãšãªãŒãœãªãã£ãå¢ããSEOã«ãããè¯å¥œãªäœçœ®ã¥ãã確ä¿ããããšã«å¯äžããŸãã
çµè«ïŒèªç©ºæ¥çã«ãããã³ã³ãã³ãããŒã±ãã£ã³ã°ã®å°æ¥å±æ
æ°ããæè¡ã®æŽ»çšãšæªæ¥äºæž¬
èªç©ºæ¥çãæ±ãã競äºã¯ãåŸæ¥ã®ããŒã±ãã£ã³ã°ææ³ã ãã§ã¯å æãé£ãããªã£ãŠããŸããããã§æ³šç®ãããã®ããæ°ããæè¡ã掻çšããã³ã³ãã³ãããŒã±ãã£ã³ã°ã®å°å ¥ã§ããäŸãã°ãæ¡åŒµçŸå®ïŒARïŒãä»®æ³çŸå®ïŒVRïŒãåãå ¥ããã€ã³ã¿ã©ã¯ãã£ããªåºåã³ã³ãã³ãã¯ã顧客ã«ãšã£ãŠå¿ããããäœéšãåµåºãããã©ã³ããžã®èå³ãåèµ·ããããšãå¯èœã«ãªããŸãã
ãŸããããŒã¿åæãšäºæž¬ã¢ã«ãŽãªãºã ãçšããŠãèªç©ºåžã®éèŠäºæž¬ãåã ã®é¡§å®¢ã®å奜ã«åãããããŒãœãã©ã€ãºãããã³ã³ãã³ãã®æäŸãéèŠã§ããããã«ãããèªç©ºäŒç€Ÿã¯ããå¹ççã«ãã¿ãŒã²ããå±€ãžãªãŒãããããšãã§ããã®ã§ãã
ããã«ããããã¯ãã§ãŒã³æè¡ã«ããã»ãã¥ãªãã£ã®åŒ·åãéææ§ã®æ ä¿ã¯ã顧客ã®ä¿¡é Œæ§åäžã«çŽçµããããŒãœãã«ããŒã¿ãæ±ãäžã§éèŠãªèŠçŽ ãšãªããŸãã貎éãªé¡§å®¢æ å ±ã®ä¿è·ã¯ãä»åŸãã³ã³ãã³ãããŒã±ãã£ã³ã°ã«ãããŠäžå¿çãªåœ¹å²ãæããã§ãããã
æç¶å¯èœãªããŒã±ãã£ã³ã°ææ³ãšç°å¢è²¢ç®
èªç©ºæ¥çã¯ç°å¢è² è·ã®åæžã匷ãæ±ããããŠãããäŒæ¥ã®ç€ŸäŒç責任ïŒCSRïŒå¯Ÿå¿ãããžãã¹ã®æåã«äžå¯æ¬ ãšãªã£ãŠããŸããã³ã³ãã³ãããŒã±ãã£ã³ã°ã¯ããã®ç¹ã«ãããŠãéèŠãªããŒã«ã§ããããŸããç°å¢é æ ®åã®ãµãŒãã¹ãè±åœåçæãžã®åãçµã¿ãªã©ãæç¶å¯èœãªè¡åãç©æ¥µçã«é¡§å®¢ã«äŒããããšã倧åã§ãã
äžæ¹ã§ãèªç©ºæ¥çã«ããããšã³èŠ³å ãç°å¢æè²ã®ä¿é²ã¯ãæœåšé¡§å®¢ãåŒãä»ããæ°ããããŒã±ãã£ã³ã°ã³ã³ãã³ããšããŠæ©èœããŸããç·è±ããªç®çå°ããšã³ãã¬ã³ããªãŒãªèªç©ºãµãŒãã¹ã玹ä»ããããšã«ãã£ãŠããã©ã³ãã®ããžãã£ããªã€ã¡ãŒãžæ§ç¯ãå¯èœã«ãªãã®ã§ãã
èªç©ºäŒç€Ÿãèè³æ§ã®é«ãã³ã³ãã³ããéããŠç°å¢ä¿è·æŽ»åã«è³éãå¯ä»ããããšã¯ã瀟äŒç責任ãæãããšå ±ã«ã瀟äŒã«å¯Ÿããè²¢ç®åºŠã客芳çã«ç€ºãããšãã§ããŸããããã¯ãæ¶è²»è ããã©ã³ãéžæãè¡ãéã®éèŠãªèŠçŽ ãšãªãã§ãããã
顧客ãšã®é¢ä¿æ§æ§ç¯ã®é·ææŠç¥
ã³ã³ãã³ãããŒã±ãã£ã³ã°ã¯ãäžéæ§ã®ãã£ã³ããŒã³ã§ã¯ãªãã顧客ãšã®é·æçãªé¢ä¿æ§ãç¯ãããã®æŠç¥çã¢ãããŒãã§ããèªç©ºæ¥çã«ãããŠããæ å ±æäŸãææ ãåŒã³èµ·ããã¹ããŒãªãŒããªã³ã°ãéããŠã顧客ã®å¿ èª å¿ãé«ããããšãæ±ããããŠããŸãã
ã¡ãŒã«ãã¥ãŒã¹ã¬ã¿ãŒããœãŒã·ã£ã«ã¡ãã£ã¢ãå©çšãããŠãŒã¶ãŒãšã³ã²ãŒãžã¡ã³ãã¯ã顧客ãšã®å¯Ÿè©±ã®å ŽãæäŸããããŒãºããã£ãŒãããã¯ãžçŽ æ©ã察å¿ããããšãã§ããŸããããã«ããã顧客æºè¶³åºŠã®åäžãšãªããŒã¿ãŒå¢å ãä¿é²ããããšãã§ããŸãã
ããã«ããã€ã¬ãŒãžããã°ã©ã ã VIP ãµãŒãã¹ãžã®åå ãåŒã³ãããã³ã³ãã³ãããŒã±ãã£ã³ã°ã¯ã顧客ã®é¢äžåºŠãæ·±ãããã©ã³ããžã®å¿ èª å¿ãè²ãéèŠãªèŠçŽ ã§ããããã«ããã顧客ã®ç涯䟡å€ïŒLTVïŒã®åäžãå³ãããšãå¯èœãšãªãã®ã§ãã
æ¥çæé·ãžã®ã³ã³ãã³ãããŒã±ãã£ã³ã°ã®å¯äž
èªç©ºæ¥çã¯åžžã«é²åããåžå Žã§ãããã³ã³ãã³ãããŒã±ãã£ã³ã°ã®å¹æã¯æ¥çã®æé·ã«å€§ããå¯äžããŠããŸããå ·äœçã«ã¯ãæ è¡äœéšã®åäžãæ°ãµãŒãã¹ã®ãªãªãŒã¹ããããŠäŸ¡æ Œç«¶äºã ãã§ãªãå·®å¥åæŠç¥ã«ãããåžå Žæ¡å€§ãžã®éãéããŸãã
ã³ã³ãã³ãã®è³ªã®åäžãšçºä¿¡ã®å¹çåã«ãããèªç©ºäŒç€Ÿã¯èªç€Ÿã®ç¥å床ãé«ããããšãã§ããŸãããŸããä¿¡é Œæ§ã®ããæ å ±æºãšããŠã®è©äŸ¡ããæ è¡æ å ±ãšããŠã®åè䟡å€ãæäŸããããšã¯ãæœåšçãªé¡§å®¢ã®ç¢ºä¿ã«ãã€ãªãããŸãã
æçµçã«ãè³¢æãªã³ã³ãã³ãããŒã±ãã£ã³ã°æŠç¥ã¯ã競äºæ¿åããåžå Žã«ãããŠèªç©ºäŒç€Ÿãåªäœã«ç«ã€ããã®éµãšãªããŸããæ è¡è ã®æ å ±éãã®æ¹æ³ãããžã¿ã«äžå¿ã«å€åããäžã§ãèªç©ºæ¥çã¯ã³ã³ãã³ãããŒã±ãã£ã³ã°ã®åãæ倧éã«æŽ»çšããŠãããªããã°ãªããªãã®ã§ãã
ãŸãšã
èªç©ºæ¥çã§æåãåããã«ã¯ãå¹æçãªã³ã³ãã³ãããŒã±ãã£ã³ã°ãäžå¯æ¬ ã§ãã顧客ãžã®æ·±ãç解ãåºã«ãé åçãªãã©ã³ãã£ã³ã°ãšå®æçãªãªãªãŒã¹èšç»ãéèŠã§ããçš®ã ã®ã³ã³ãã³ããããžã¿ã«ããŒã±ãã£ã³ã°ã§çµ±åãã顧客ãšã®ãšã³ã²ãŒãžã¡ã³ããæ倧éã«é«ããŸããããSEOã®æé©åãå¿ããã顧客ã«å±ãããã«å·¥å€«ããŠãã ãããå°æ¥ãèŠè¶ããæç¶å¯èœãªæŠç¥ã§ãæ¥çã®æé·ã«ã³ã³ãã³ãããŒã±ãã£ã³ã°ãã©ãè²¢ç®ã§ããã暡玢ãç¶ããŸããããããžãã¹ããŒãœã³ã®ã¿ãªãããããããã®èªç©ºæ¥çã§å§åçãªææãåºãããã«ããããã®ãã³ããçãããŠãã ãããã