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1. é茞æ¥çã®çŸç¶ãšæªæ¥
1.1 é茞æ¥çã®æŠèŠãšåžå Žåå
é茞æ¥çã¯ã人ã ã貚ç©ã®ç§»åãšããåºæ¬æ©èœãæ ããŸãããã®æ¥çã¯çµæžæé·ãšæ·±ãé£é¢ãããã®çºå±ã¯ã°ããŒãã«åžå Žã«ãããŠéèŠãªåœ¹å²ãæãããŠããŸããå€ãã®äŒæ¥ã競äºãåããªããã茞éå¹çã®æé©åã«æ³šåããŠããŸãã
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1.2 é茞æ¥çã®çŽé¢ãã課é¡
é茞æ¥çã¯ãå€ãã®èª²é¡ã«çŽé¢ããŠããŸãããã®äžã§ããçæè²»ã®é«éš°ãå³ããæåºã¬ã¹èŠå¶ãé茞åŽåè äžè¶³ãäž»èŠãªåé¡ç¹ãšãããŠããŸãããããã®åé¡ã¯ãæ¥çã®å©ççã«åœ±é¿ãäžããéèŠãªèŠçŽ ã§ãã
ããã«ã顧客ã®èŠæ±ã¯æ¥ã é«ãŸãããªã¢ã«ã¿ã€ã ã§ã®é éç¶æ³ã®è¿œè·¡ããããçãçŽæãèŠæ±ãããŠããŸããããã«å¯ŸããŠãå€ãã®é茞äŒæ¥ãæ¢åã®ã€ã³ãã©ãšããã»ã¹ãèŠçŽããæ¹åããããšãæ¥åã§ãã
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1.3 æè¡é²åã®åœ±é¿ãšæ°ããããŒãº
æè¡é©æ°ã¯é茞æ¥çã«ãããŠã倧ããªåœ±é¿ãäžããŠããŸããèªåé転è»äž¡ããããŒã³é éãIoTã«ããããªãŒã管çãªã©ã®æè¡ã¯ã次ã ãšæ¥çã«å°å ¥ããã茞éæ段ãšéå¶ã®æ ¹æ¬çãªå€é©ãä¿ããŠããŸãã
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ãŸããããŒã¿ã¢ããªãã£ã¯ã¹ã®å°å ¥ãé²ãããšã§ãé茞ããã»ã¹ã¯ããæé©åããããªã¢ã«ã¿ã€ã ã®æ±ºæãå¯èœã«ãªãã§ããããäŒæ¥ã¯æ°ããããŒãºã«å¿ããããã«ããããã®æè¡ãç©æ¥µçã«æ¡çšããŠãããªããã°ãªããŸããã
1.4 æªæ¥äºæž¬: é茞æ¥çã®å€é·
å é²æè¡ã®å€é·ã«ãããé茞æ¥çã®æªæ¥åã¯å€§ããå€ããã€ã€ãããŸãããµã¹ãããã«ãªææ³ãžã®ã·ããããèªååã»AIã®æŽãªãçºå±ãæšé²åãšãªã£ãŠããŸãã
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2. AIãšé茞æ¥çãšã®é¢ãã
AIïŒäººå·¥ç¥èœïŒæè¡ãé²åãéããäžãé茞æ¥çã«ã倧ããªå€åã®æ³¢ã蚪ããŠããŸããé茞æ¥çã¯ç©æµã®æé©åãéè¡ç®¡çã顧客ãµãŒãã¹ã®åäžãšãã£ãå€é¢çãªé åã§AIã®å°å ¥ã«çç®ããæ¥åæ¹åã«åãçµãã§ããŸãã
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2.1 AIæè¡ã®åºç€ç¥è
AIæè¡ãšã¯ãæ©æ¢°ãã³ã³ãã¥ãŒã¿ã人éã®ãããªç¥æ§ãæš¡å£ããåŠç¿ãåé¡è§£æ±ºãè¡ãæè¡ã®ããšãæããŸãããã·ã³ã©ãŒãã³ã°ããã£ãŒãã©ãŒãã³ã°ãšãã£ãææ³ãéçºãããããŸããŸãªæ¥çã§å©çšãé²ãã§ããŸãã
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2.2 AIã掻çšããä»æ¥çã®æåäºäŸ
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2.3 ChatGPTã®æŠèŠãšç¹åŸŽ
ChatGPTã¯ãèªç¶èšèªåŠçãåŸæãšããAIã¢ãã«ã§ãããè€éãªè³ªåã«å¯ŸããŠãèªç¶ã«åçãã§ããããšãç¹åŸŽã§ãã顧客ãšã®å¯Ÿè©±ãèªååããããšã§ãåãåãã察å¿ãäºçŽã·ã¹ãã ãªã©ã®ã«ã¹ã¿ããŒãµãŒãã¹ã«é©åœãèµ·ããããšãèŠèŸŒãŸããŠããŸãã
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察話åã®AIã顧客ãµãŒãã¹ã«ããã人çãªãœãŒã¹ãåæžããé茞æ¥çã«ãããæ å ±å ±æãšã³ãã¥ãã±ãŒã·ã§ã³ã®å¹çåã«å¯äžããŸãã
2.4 AIæè¡ã®é茞æ¥çãžã®é©çšããã³ã·ã£ã«
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ãŸããAIã¯å€©åã亀éç¶æ ãšãã£ãå€çèŠå ã«åºã¥ããªã¢ã«ã¿ã€ã ã®éè¡èšç»ãæé©åããããšã§ãé éå¹çã®åäžã«è²¢ç®ããŸããããã«ã顧客ãšã®ã€ã³ã¿ã©ã¯ã·ã§ã³ãåäžãããããã®AIããŒã«ã®å°å ¥ãèããããŠããŸãã
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3. ChatGPTã掻çšããé茞æ¥çã®å¹çå
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3.1 顧客ãµãŒãã¹ã®æ¹åãšèªåå
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3.2 éè¡ç®¡çãšæé©å
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3.3 è·ç©è¿œè·¡ã·ã¹ãã ã®é©æ°
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3.4 äºæž¬åæãšãªã¹ã¯ç®¡ç
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4. é茞æ¥çã®ã³ã¹ãåæžãšChatGPT
4.1 ã³ã¹ãåæžã®ããã®AIæŠç¥
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4.2 çµè·¯æé©åã«ããééã³ã¹ãã®ç¯çŽ
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4.4 管çäœæ¥ã®èªååã«ãã人件費åæž
ç ©éãªç®¡çæ¥åã¯ã人件費ãå§è¿«ããèŠçŽ ã®äžã€ã§ããChatGPTã®èœåãå©çšããŠãããã®æ¥åãèªååããããšã§ã人éã®ãªãã¬ãŒã¿ãŒã«ããæäœæ¥ãåæžãã人件費ãåæžã§ããŸãã
å ·äœçã«ã¯ãChatGPTã¯è«æ±æžã®åŠçãã¹ã±ãžã¥ãŒãªã³ã°ã顧客ãšã®ããåããªã©ãæ§ã ãªäºååŠçãèªååããããšãã§ããŸããããã«ãããåŸæ¥å¡ã¯ãã䟡å€ã®é«ãäœæ¥ã«éäžããããšãã§ããããã«ãªããŸãã
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5. å®å šãšåæ³æ§ã®ç¢ºä¿ã«ãããChatGPTã®åœ¹å²
5.1 å®å šåºæºã®éµå®
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5.3 äºæ é²æ¢ãšç·æ¥æ察å¿ã®èªåå
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6. ChatGPTå°å ¥ã®ããã®å®è·µã¬ã€ã
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