1. å人äºæ¥äž»ãšããŠæåããããã®ãã€ã³ã
å人äºæ¥äž»ã«ãªããšããéžæã¯ãèªèº«ã®ã¹ãã«ãæ ç±ãçºæ®ããä»äºã«ãã倧ããªèªç±åºŠãšå¯èœæ§ãããããããšãã§ããŸããããããæåã«ã¯æŠç¥çãªã¢ãããŒããå¿ èŠã§ãã以äžã«ãæåã®ããã®4ã€éèŠãªãã€ã³ããã玹ä»ããŸãã
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1.1 åžå Žã®ããŒãºãšèªèº«ã®ã¹ãã«ããããããã
ã¹ãã«ãšåžå Žã®ããŒãºãåèŽããè·çš®ãéžæããããšã¯ãå人äºæ¥äž»ãšããŠã®æåãžã®ç¬¬äžæ©ã§ããèªåãåŸæãšããã¹ãã«ããåžå Žã§ã©ãã ãéèŠãããã®ãææ¡ããããšãå¿ èŠã§ããããã«ãããè³éã®é©æ£ããããžãã¹ã®æç¶å¯èœæ§ãæé·ã®å¯èœæ§ãè©äŸ¡ããããšãå¯èœã«ãªããŸãã
ãŸãã競äºãæ¿ããåéã§ããã°ããã»ã©ãããé«ãã¹ãã«ãå°éçãªç¥èãæ±ããããŸããåžå Žãšèªèº«ã®ã¹ãã«ãããããããããã«ã¯ãåžžã«åŠã³ç¶ããå°éæ§ãæ·±ããå¿ èŠããããŸãã
1.2 å人äºæ¥äž»ãšããŠã®ä¿¡çšåãä¿ã€
å人äºæ¥äž»ãšããŠä¿¡çšãæãéèŠãªè³æºã®äžã€ã§ããååãã§ãããã§ãã·ã§ãã«ãªæ 床ã¯ãã客æ§ããã®ä¿¡é Œãåã¡åãããã®éèŠãªèŠçŽ ãšãªããŸããäžè²«ããé«å質ã®äœæ¥ãæäŸããã³ãããã¡ã³ããå®ãããšã§ãä¿¡é Œãšä¿¡çšãç©ã¿éããããŸãã
ããã«ãäŸé Œè ãšè¯å¥œãªé¢ä¿ãç¯ãããšã¯ãå°æ¥çãªãªããŒãããžãã¹ãŸãã¯å£ã³ãã«ããæ°èŠé¡§å®¢ã®ç²åŸã«ã€ãªãããŸããèª å®ãªãµãŒãã¹ãšè¯å¥œãªããžãã¹ã®æ £è¡ãç¶æããããšã§ãå人äºæ¥äž»ãšããŠã®ãã©ã³ããšä¿¡çšåãä¿ã€ããšãå¯èœã§ãã
1.3 èªå·±æè³ã®éèŠæ§
å人äºæ¥äž»ãšããŠæåããããã«ã¯ãé·æçãªããžã§ã³ãšå ±ã«ãèªå·±ã®ã¹ãã«ãšç¥èãžã®æè³ãäžå¯æ¬ ã§ãã
ææ°ã®ãã¬ã³ããåŠãã ããæ°ããæè¡ãç¿åŸãããããããšã¯ãèªåèªèº«ãžã®æè¯ã®æè³ã§ããããã¯ããªãã®ãµãŒãã¹ã匷åãã競äºåãäžããããšã«ã€ãªãããŸãã
ãéãæéã®çæçãªç¯çŽãæ±ããã®ã§ã¯ãªããèªå·±æé·ã®ããã®æè³ãç©æ¥µçã«è¡ãããšããçµæçã«ããžãã¹ã®æé·ãšæåãå®çŸããŸãã
1.4 ãããã¯ãŒãã³ã°ãšé客
èªåã®ãµãŒãã¹ãååã売ãåºãããã«ã¯ãåºç¯ãã€å€æ§ãªãããã¯ãŒã¯ãæå¹ã§ãã亀æµäŒããªã³ã©ã€ã³ã®ãã©ãããã©ãŒã ã掻çšããããšã§ãæ°ããªé¡§å®¢ãããžãã¹ãã£ã³ã¹ã«ã€ãªããåºäŒããå¢ããããšãã§ããŸãã
ãŸããSNSããŠã§ããµã€ããããã°ãªã©ãå©çšããããžã¿ã«ããŒã±ãã£ã³ã°ã¯ãå人äºæ¥äž»ã«ãšã£ãŠå¹æçãªé客æ段ãšãªããŸããå®æçã«æçãªæ å ±ãå ±æããå°éæ§ãã¢ããŒã«ããããšã§ãåºãç¯å²ã®äººã ãžã¢ã¯ã»ã¹ãããã£ã³ã¹ãåŸãããŸãã
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2. ITãšã³ãžãã¢ãšããŠç¬ç«ããã¡ãªãã
å人äºæ¥äž»ãšããŠæŽ»åããéãç¹ã«æ³šç®ãããŠããè·çš®ã®äžã€ãITãšã³ãžãã¢ã§ããæè¡åãšåµé æ§ãæ±ãããããã®è·çš®ã¯ãæ§ã ãªã¡ãªãããæã£ãŠããŸããèªåã®ã¹ãã«ã掻ãããªãããé«åå ¥ãç®æãããæ¹ã«ã¯ãç¹ã«ããããã®è·çš®ãšèšããã§ãããã
2.1 æè»ãªã©ã€ãã¹ã¿ã€ã«
ãŸããITãšã³ãžãã¢ãšããŠç¬ç«ãããšãããªãã®ã©ã€ãã¹ã¿ã€ã«ã¯éåžžã«æè»ã«ãªããŸããããžãã¹ã®åœ¢æ ãã€ã³ã¿ãŒãããã«äŸåããŠãããããèªåã®å¥œããªå Žæã§å¥œããªæã«åãããšãå¯èœã§ãããã®èªç±ãªåãæ¹ã¯ãç掻ãšä»äºã®ãã©ã³ã¹ãä¿ã€ããã§ã倧ãã«åœ¹ç«ã¡ãŸãã
2.2 é«åå ¥ãç®æãã
ITãšã³ãžãã¢ãšããŠç¬ç«ãããšããå°ãªããšãäžã€ã®å°éæè¡ãæã£ãŠããããšãåæãšãªããŸãããã®å°éæè¡ãè©äŸ¡ãããã°ãé«åå ¥ãåŸããã£ã³ã¹ãåºãã£ãŠãããŸããèªåã®ã¹ãã«ã磚ãããšãå ±é ¬ã«çŽçµããäºæ¥ã®æé·ã«ã€ãªããã®ããã®è·çš®ã®å€§ããªé åã§ãã
2.3 èªåã®ã¹ãã«ã掻ãããŠããžãã¹ãå±é
èµ·æ¥ããã¡ãªããã®äžã€ã¯èªèº«ã®ããžã§ã³ã«æ²¿ã£ãããžãã¹ãç«ã¡äžããããããšã§ããããã°ã©ã ã®éçºããã·ã¹ãã ã®èšèšãŸã§ãèªåã®åŸæãªé åã§äºæ¥ãå±éã§ããŸããèªåèªèº«ã®åŒ·ãã¢ãããŒã·ã§ã³ãšã¹ãã«ãçŽæ¥èªåã®çèšãæ¯ãã圢ãšãªããŸãã
2.4 ããªãŒã©ã³ã¹ãšã³ãžãã¢ã®éèŠ
ITåéã¯åžžã«å€åããŠãããæ°ããæè¡ã次ã ãšçãŸããŠããŸãããã®ãããäŒæ¥åŽãæè»ã«å¯Ÿå¿ã§ããITããŒãããŒãå¿ èŠãšããŠãããããªãŒã©ã³ã¹ã®ãšã³ãžãã¢ã®éèŠã¯éåžžã«é«ãã§ããç¹ã«ãé«åºŠãªå°éç¥èãæã€ãšã³ãžãã¢ã»ã©ãã®äŸ¡å€ãèªèãããéèŠã¯å¹ŽéãéããŠæºçã§ãã
3. ãã¶ã€ããŒãšããŠã®å人äºæ¥äž»
ãã¶ã€ããŒãšããŠæŽ»åããå人äºæ¥äž»ã«ãªãããšãèããŠãã人ã«ãšã£ãŠãèªèº«ã®ã¹ãã«ãæèœãæ倧éã«æŽ»çšããå¹ åºã確ä¿ã§ããã¯ã©ã€ã¢ã³ãã®æ°ãçš®é¡ãªã©ãæ°å€ãã®å¯èœæ§ãååšããŸãã以äžã詳现ã«ã€ããŠè§£èª¬ããŠãããŸãã
3.1 å人ç¬èªã®ãã¶ã€ã³ãçãã
å人äºæ¥äž»ãšããŠã®ãã¶ã€ããŒã«ãªãäžã§å€§äºãªã®ã¯ãä»äººãšç°ãªãç¬èªã®ãã¶ã€ã³ã«ãã ããããšã§ããåã ã®ãã¶ã€ã³ã¹ã¿ã€ã«ãæ確ã§ããã°ã競äºè ãšã®å·®å¥åãå¯èœãšãªããŸãããã®ããšã¯ã¯ã©ã€ã¢ã³ãã«å¯Ÿããèªèº«ã®äŸ¡å€ãé«ããäžã§äžå¯æ¬ ã§ãã
ãŸããèªèº«ã®ãã¶ã€ã³ã¹ã¿ã€ã«ãåºããããšã«ãäžåœ¹è²·ããŸããå人äºæ¥äž»ãšããŠç¬èªã®ãã©ã³ãã確ç«ããããã«ã¯ãæ ç±ãšç¶ç¶çãªåªåãå¿ èŠã§ãã
3.2 ããªãŒã©ã³ã¹ãã¶ã€ããŒã®åå ¥äºæ
ãã¶ã€ããŒãšããŠã®å人äºæ¥äž»ã«ãªãéã®äžã€ã®æžå¿µäºé ãåå ¥ã§ãããÙÏ ããªãŒã©ã³ã¹ãšããŠæŽ»åããããšã§ãåå ¥ã®å€æ§åãå¯èœã§ãããã®äžæ¹ã§ãå®å®ããåå ¥ãåŸãããã«ã¯ãäžå®ã®ã¯ã©ã€ã¢ã³ãåºç€ã®ç¢ºç«ãå¿ èŠãšãªããŸãã
ãã¶ã€ã³ã®ä»äºã¯ããããžã§ã¯ãããšã®å¥çŽãå€ããã³ã³ã¹ã¿ã³ããªä»äºéã確ä¿ããããã«ã¯åªåãå¿ èŠã§ãããããããã®åªåãå ±ããããšããããªãŒã©ã³ã¹ã®ãã¶ã€ããŒã¯å€§ããªåå ¥ãåŸãããšãå¯èœã§ãã
3.3 ã¯ã©ã€ã¢ã³ã確ä¿ãžã®ã¢ãããŒã
ãã¶ã€ããŒãšããŠå人äºæ¥äž»ã«ãªãæ倧ã®èª²é¡ã¯ãä¿¡é Œã§ããã¯ã©ã€ã¢ã³ããèŠã€ããé·æçãªé¢ä¿ãç¯ãããšã§ããããã¯ãã¶ã€ããŒã®æè¡ã ãã§ãªããã³ãã¥ãã±ãŒã·ã§ã³èœåãæ¥çç¥èãããŒã±ãã£ã³ã°ã¹ãã«ãé§äœ¿ããããšãæ±ããããŸãã
èªå·±å®£äŒãå£ã³ãããããã¯ãŒãã³ã°ãªã©ãæ§ã ãªæ段ãé§äœ¿ããŠãèªèº«ã®ãã¶ã€ã³ããžã§ã³ãå ±æããä¿¡é Œãç²åŸããããšãå¿ èŠã§ãã
3.4 ãã¶ã€ã³æ¥çã§æŽ»èºããããã®ã¹ãã«
ãã¶ã€ããŒãšããŠæåããããã«ã¯ãã¯ãªãšã€ãã£ããã£ãèŠèŠçãªã»ã³ã¹ã ãã§ãªããææ°ã®ãã¶ã€ã³ããŒã«ãžã®ç解ãå¿ é ã§ãã
ããã«ãçŸä»£ã®ããžãã¹ç°å¢ã§ã¯ãŠãŒã¶ãŒãšã¯ã¹ããªãšã³ã¹ãã€ã³ã¿ãŒãã§ãŒã¹ãã¶ã€ã³ãšãã£ãã¹ãã«ãæ±ããããããšãå€ããæè¡é¢ã ãã§ãªããããã®ç¥èãç¶æã»åäžãããããšãéèŠãšãªããŸãã
ãããã®èŠçŽ ãèæ ®ããèªèº«ã®ã¹ãã«ãèå³ã磚ãã€ã€ãåžå ŽããŒãºã«å¿ãããã¶ã€ããŒãšããŠã®å人äºæ¥äž»ã«ãªããã¯ãã§ãã次ã«äœãããã¹ããã¯ãããªã次第ã§ããã倧ããªå¯èœæ§ãåºãã£ãŠããŸãã
4. çšç士ã瀟äŒä¿éºåŽå士ãšããŠç¬ç«ããé å
çšç士ã瀟äŒä¿éºåŽå士ãšããŠå人äºæ¥äž»ã«ãªããšãå°éçãªã¹ãã«ã掻ãããŠç¬èªã®äŸ¡å€ãæäŸããããšãå¯èœãšãªããŸãããã®ã»ã¯ã·ã§ã³ã§ã¯ããã®ç¬ç«ã®é åãå¿ èŠæ¡ä»¶ãããžãã¹å±éã®æ¹æ³ã玹ä»ããŸãã
4.1 ç¬ç«ããããã®å¿ èŠæ¡ä»¶
ãŸããçšç士ã瀟äŒä¿éºåŽå士ãšããŠç¬ç«ããããã«ã¯è³æ Œã®ååŸãå¿ é ã§ãããããã®å°éè·ã«ãªãããã®ã¹ãã«ã身ã«ã€ããããã«ã¯ãäžå®ã®å匷ãšæéãå¿ èŠãªã®ã§ãèšç»çã«é²ããŠãããŸãããã
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4.2 顧客察çãšããžãã¹å±é
ç¬ç«ããçšç士ã瀟äŒä¿éºåŽå士ãšããŠã顧客ã®ç¢ºä¿ãšç¶æãéæç®æšãšãªããŸããããã«ã¯ãå®æçãªé¡§å®¢æºè¶³åºŠèª¿æ»ãå£ã³ãã®æŽ»çšãæå¹ã§ãã
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ãŸããåçš®ã»ãããŒã«åºåžããããåŠã³ç¶ããããšã§ã¹ãã«ãšç¥èã匷åãã競äºåãåäžãããããšãå¿ èŠã§ãã
4.3 çšç士ã»ç€ŸäŒä¿éºåŽå士ã®éèŠãšå°æ¥æ§
çšç士ã瀟äŒä¿éºåŽå士ã¯ãå人äºæ¥äž»ã ãã§ãªããäžå°äŒæ¥ãã倧äŒæ¥ãŸã§å¹ åºãæ¥çã§éèŠããããŸãããã®éèŠã¯ä»åŸãæ¡å€§ãããšäºæ³ãããŠããŸãã
ãŸãããããã®è·çš®ã¯èªèº«ã®ã¹ãã«ãçµéšãæ倧éã«æŽ»çšããå°éçãªã¢ããã€ã¹ãæäŸããããšã§ã顧客ããä¿¡é Œãšé«ãè©äŸ¡ãåŸãããããã³ã·ã£ã«ããããŸãã
ããªãã¡ãçšç士ã瀟äŒä¿éºåŽå士ãšããŠç¬ç«ãããšãæ¡å€§ããåžå Žã«å¯Ÿå¿ããããã®ç¬èªã®ãµãŒãã¹ãæäŸããããšãå¯èœãšãªããŸãã
4.4 ç¹åãããµãŒãã¹æäŸ
åã ã®çšç士ã瀟äŒä¿éºåŽå士ãæåããããã«ã¯ãèªåèªèº«ãåŸæãšããé åãèŠã€ããããã«ç¹åãããµãŒãã¹ãæäŸããããšãéèŠã§ãã
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5. ã©ã€ã¿ãŒãã«ã¡ã©ãã³ãšããŠå人äºæ¥äž»ã«ãªãã¡ãªãã
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5.1 ä»äºãéããŠèªå·±è¡šçŸ
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5.2 é«é¡ãªå ±é ¬ãåŸãããã®æŠç¥
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5.3 ããªãŒã©ã³ã¹ã©ã€ã¿ãŒãã«ã¡ã©ãã³ã®éèŠ
ããžã¿ã«åã®é²å±ã«ãããã©ã€ã¿ãŒãã«ã¡ã©ãã³ãšãã£ãã¯ãªãšã€ãã£ããªè·çš®ãžã®éèŠã¯å¢å€§ããŠããŸããç¹ã«ãªã³ã©ã€ã³åºåããŠã§ããµã€ãã®ã³ã³ãã³ãå¶äœãªã©ã®åéã§ã®éèŠãé«ãŸã£ãŠããŸãã
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5.4 ããŒã±ãã£ã³ã°ãšèªå·±ãã©ã³ãã£ã³ã°
æåŸã«ãå人äºæ¥äž»ãšããŠã®ã©ã€ã¿ãŒãã«ã¡ã©ãã³ãšããŠåãããšã¯ãããªãèªèº«ã®ãã©ã³ããšãªãããžãã¹ãç«ã¡äžããæ©äŒã§ããã°ããã¯ãªãªãã£ãŒã®ä»äºã¯ã·ã§ã¢ãããæšå¥šãããã§ããããããã«ãããè¯ãè©å€ãåºãããæ°ããªããžãã¹ãã£ã³ã¹ãåŒãå¯ããŸãã
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