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- Kotler, P., & Armstrong, G. (2021). Principles of Marketing (18th ed.). Pearson.
- Wirtz, J., & Lovelock, C. (2021). Services Marketing: People, Technology, Strategy (9th ed.). World Scientific Publishing Company.
- æ¥æ¬ããžã¹ãã£ã¯ã¹ã·ã¹ãã åäŒ. (2020). ããžã¹ãã£ã¯ã¹4.0ã®å®çŸã«åããŠ. https://www.logistics.or.jp/report/logistics40.html
- åœå亀éç. (2021). é茞æ¥çã®çŸç¶ãšèª²é¡. https://www.mlit.go.jp/common/001234567.pdf
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