åºåæ¥çã§ã¯ãPDCAãµã€ã¯ã«ã®æŽ»çšãéåžžã«éèŠã§ããããããPDCAãæ£ããç解ããå®è·µã§ããŠããäŒæ¥ã¯å€ããããŸãããPDCAãµã€ã¯ã«ãå¹æçã«åãããšãã§ããã°ãåºåã®å¹æãæ倧åããç¡é§ãªåºåè²»çšãåæžã§ããã§ããããæ¬èšäºã§ã¯ãåºåæ¥çã®åå¿è åãã«ãPDCAãµã€ã¯ã«ã®åºæ¬ãããåãã§ãŒãºã®è©³çŽ°ããããŠæåã®ãã€ã³ããŸã§åŸ¹åºçã«è§£èª¬ããŸããPDCAãµã€ã¯ã«ã身ã«ã€ããåºåæœçã®æé©åãå³ãããšã§ãåºåæ¥çã§æåãåããŸãããã
åºåæ¥ã«ãããPDCAãµã€ã¯ã«ã®åºæ¬
åºåæ¥çã§ã¯ãå¹æçãªåºåæŠç¥ãç«æ¡ããå®è¡ããããšãéèŠã§ãããã®ããã«ã¯ãPDCAãµã€ã¯ã«ã掻çšããããšãæ¬ ãããŸãããããã§ã¯ãåºåæ¥çã«ãããPDCAãµã€ã¯ã«ã®åºæ¬ã«ã€ããŠè§£èª¬ããŸãã
PDCAãšã¯äœã
PDCAãšã¯ãPlanïŒèšç»ïŒãDoïŒå®è¡ïŒãCheckïŒè©äŸ¡ïŒãActïŒæ¹åïŒã®é æåãåã£ããã®ã§ãããã®4ã€ã®ã¹ããããç¹°ãè¿ãè¡ãããšã§ãç¶ç¶çãªæ¹åãå³ãããšãã§ããŸãã
ã¹ããã | å 容 |
---|---|
PlanïŒèšç»ïŒ | ç®æšãèšå®ããéæããããã®æŠç¥ãç«æ¡ãã |
DoïŒå®è¡ïŒ | èšç»ã«åºã¥ããŠãå®éã«è¡åãã |
CheckïŒè©äŸ¡ïŒ | å®è¡çµæãåæããç®æšã«å¯Ÿããéæ床ãè©äŸ¡ãã |
ActïŒæ¹åïŒ | è©äŸ¡çµæãããšã«ãæ¹åç¹ãæŽãåºãã次ã®èšç»ã«åæ ãã |
åºåæ¥çã§PDCAãéèŠãªçç±
åºåæ¥çã§ã¯ãåžå Žã®å€åããã¬ã³ãã«è¿ éã«å¯Ÿå¿ããããšãæ±ããããŸããPDCAãµã€ã¯ã«ã掻çšããããšã§ã以äžã®ãããªã¡ãªããããããŸãã
- å¹æçãªåºåæŠç¥ã®ç«æ¡ãšå®è¡ãã§ãã
- åºåã®å¹æãå®éçã«è©äŸ¡ã§ãã
- æ¹åç¹ãæ確ã«ãã次ã®æœçã«æŽ»ããããšãã§ãã
- ç¡é§ãªåºåè²»çšãåæžã§ãã
PDCAãµã€ã¯ã«ã®4ã€ã®ã¹ããã解説
ããã§ã¯ãPDCAãµã€ã¯ã«ã®4ã€ã®ã¹ãããã«ã€ããŠã詳ããèŠãŠãããŸãããã
- PlanïŒèšç»ïŒåºåã®ç®çãç®æšãæ確ã«ããã¿ãŒã²ãããšãã顧客局ãåºåææ³ã決å®ããŸãããŸããäºç®ãæéãKPIãªã©ãèšå®ããŸãã
- DoïŒå®è¡ïŒèšç»ã«åºã¥ããŠãåºåãå®éã«é ä¿¡ããŸããåºåã®éçšã管çãè¡ããå¿ èŠã«å¿ããŠåŸ®èª¿æŽãè¡ããŸãã
- CheckïŒè©äŸ¡ïŒåºåã®å¹æã枬å®ããç®æšã«å¯Ÿããéæ床ãè©äŸ¡ããŸããã¯ãªãã¯çã ã³ã³ããŒãžã§ã³çãROIãªã©ã®ææšãçšããŠãå®éçãªåæãè¡ããŸãã
- ActïŒæ¹åïŒè©äŸ¡çµæãããšã«ãæ¹åãã¹ãç¹ãæŽãåºããŸããåºåã®å 容ãé ä¿¡æ¹æ³ãã¿ãŒã²ãã£ã³ã°ãªã©ãèŠçŽãã次ã®èšç»ã«åæ ããŸãã
以äžããåºåæ¥ã«ãããPDCAãµã€ã¯ã«ã®åºæ¬çãªæµãã§ããPDCAãµã€ã¯ã«ãå¹æçã«æŽ»çšããããšã§ãåºåã®å¹æãæ倧åããããžãã¹ã®æé·ã«ã€ãªããããšãã§ããã§ãããã
åºåæ¥ã«ãããPDCAã®èšç»(Plan)ãã§ãŒãº
åºåæ¥çã§æåãåããããã«ã¯ãPDCAãµã€ã¯ã«ã®ç¬¬äžæ®µéã§ããèšç»(Plan)ãã§ãŒãºãé©åã«å®è¡ããããšãäžå¯æ¬ ã§ãããã®ãã§ãŒãºã§ã¯ãåºåæŠç¥ã®ç«æ¡ãç®æšèšå®ãã¿ãŒã²ããå±€ã®æ確åãåžå Žèª¿æ»ãããã³å¹æçãªåºåææ³ã®éžå®ãè¡ãããŸãã
åºåæŠç¥ã®ç«æ¡ãšç®æšèšå®
èšç»ãã§ãŒãºã®æåã®ã¹ãããã¯ãåºåæŠç¥ã®ç«æ¡ãšç®æšèšå®ã§ããåºåäž»ã¯ãåºåãã£ã³ããŒã³ã®ç®çãæ確ã«å®çŸ©ããéæãã¹ãç®æšãèšå®ããå¿ èŠããããŸããç®æšã¯ãå ·äœçã§æž¬å®å¯èœãªãã®ã§ãªããã°ãªããŸãããäŸãã°ããŠã§ããµã€ãã®ãã©ãã£ãã¯ãå¢å ããããååã®å£²äžãåäžãããããã©ã³ãèªç¥åºŠãé«ãããªã©ãç®æšãšããŠèšå®ãããŸãã
ã¿ãŒã²ããå±€ã®æ確åãšåžå Žèª¿æ»
次ã«ãåºåã®ã¿ãŒã²ããå±€ãæ確ã«å®çŸ©ããåžå Žèª¿æ»ãè¡ããŸããã¿ãŒã²ããå±€ã«ã¯ãdemographicïŒäººå£çµ±èšåŠçïŒãgeographicïŒå°ççïŒãpsychographicïŒå¿ççïŒãbehavioralïŒè¡åçïŒãªç¹æ§ããããŸãããããã®ç¹æ§ãç解ããããšã§ãå¹æçãªåºåã¡ãã»ãŒãžãã¯ãªãšã€ãã£ããäœæããããšãã§ããŸãããŸããåžå Žèª¿æ»ãéããŠã競åä»ç€Ÿã®åºåæŠç¥ãåžå Žãã¬ã³ããææ¡ããããšãéèŠã§ãã
å¹æçãªåºåææ³ã®éžå®
æåŸã«ãåºåæŠç¥ã®ç®æšéæã«æãé©ããåºåææ³ãéžå®ããŸããåºåææ³ã«ã¯ã以äžã®ãããªãã®ããããŸãã
åºåææ³ | 説æ |
---|---|
ãã£ã¹ãã¬ã€åºå | ãŠã§ããµã€ããã¢ããªäžã§ç»åãåç»ãçšããŠè¡šç€ºãããåºå |
æ€çŽ¢é£åååºå | æ€çŽ¢ãšã³ãžã³ã®æ€çŽ¢çµæããŒãžã«è¡šç€ºãããããã¹ãåºå |
ãœãŒã·ã£ã«ã¡ãã£ã¢åºå | FacebookãTwitterãªã©ã®ãœãŒã·ã£ã«ã¡ãã£ã¢ãã©ãããã©ãŒã äžã§é ä¿¡ãããåºå |
åç»åºå | YouTubeãªã©ã®åç»ãã©ãããã©ãŒã ã§åçãããåºå |
ãã€ãã£ãåºå | ã¡ãã£ã¢ã®ã³ã³ãã³ãã«èªç¶ã«æº¶ã蟌ãããã«é ä¿¡ãããåºå |
åºåäž»ã¯ãã¿ãŒã²ããå±€ã®ç¹æ§ãåºåäºç®ãåºåç®çãªã©ãèæ ®ããŠãæé©ãªåºåææ³ãéžæããŸãããŸããè€æ°ã®åºåææ³ãçµã¿åãããããšã§ãçžä¹å¹æãçã¿åºãããšãå¯èœã§ãã
以äžããåºåæ¥ã«ãããPDCAã®èšç»(Plan)ãã§ãŒãºã®æŠèŠã§ããé©åãªèšç»ãç«ãŠãããšã§ãåºåãã£ã³ããŒã³ã®æå確çãé«ããããšãã§ããã§ãããã
åºåæ¥ã«ãããPDCAã®å®è¡(Do)ãã§ãŒãº
PDCAãµã€ã¯ã«ã®å®è¡(Do)ãã§ãŒãºã¯ãèšç»ãã§ãŒãºã§ç«ãŠãåºåæŠç¥ãå®éã«å®è·µãã段éã§ãããã®ãã§ãŒãºã§ã¯ãéžå®ããåºåææ³ã®å®è·µãåºåã¯ãªãšã€ãã£ãã®å¶äœãšéçšãåºåé ä¿¡ãšã¢ãã¿ãªã³ã°ãè¡ãããŸãã
éžå®ããåºåææ³ã®å®è·µ
èšç»ãã§ãŒãºã§éžå®ããåºåææ³ãå®éã«å®è·µããŸããäŸãã°ããã£ã¹ãã¬ã€åºåã§ããã°ãåºåãããã¯ãŒã¯ãéããŠåºåãé ä¿¡ããŸããæ€çŽ¢é£åååºåã®å Žåã¯ãGoogleåºåãªã©ã®åºåãã©ãããã©ãŒã ãå©çšããŠãããŒã¯ãŒãã«åºã¥ããåºåã衚瀺ããŸãããœãŒã·ã£ã«ã¡ãã£ã¢åºåã§ã¯ãFacebookãTwitterãªã©ã®ãã©ãããã©ãŒã äžã§ãã¿ãŒã²ããå±€ã«åãããåºåãé ä¿¡ããŸãã
åºåã¯ãªãšã€ãã£ãã®å¶äœãšéçš
éžå®ããåºåææ³ã«åãããŠãåºåã¯ãªãšã€ãã£ããå¶äœããŸããåºåã¯ãªãšã€ãã£ãã«ã¯ãåºåã®ç®çã ã¿ãŒã²ããå±€ã®ç¹æ§ãèæ ®ããŠã蚎æ±åã®ãããã¶ã€ã³ãæèšã䜿çšããããšãéèŠã§ãããŸããè€æ°ã®ããªãšãŒã·ã§ã³ãçšæããA/Bãã¹ããå®æœããããšã§ãããå¹æçãªåºåã¯ãªãšã€ãã£ããèŠã€ããããšãã§ããŸããå¶äœããåºåã¯ãªãšã€ãã£ãã¯ãé©åãªã¿ã€ãã³ã°ã§é ä¿¡ããéçšãè¡ããŸãã
åºåé ä¿¡ãšã¢ãã¿ãªã³ã°
åºåã®é ä¿¡ãéå§ãããããªã¢ã«ã¿ã€ã ã§ãã®å¹æãã¢ãã¿ãªã³ã°ããŸããäž»ãªã¢ãã¿ãªã³ã°ææšã«ã¯ã以äžã®ãããªãã®ããããŸãã
ææš | 説æ |
---|---|
ã€ã³ãã¬ãã·ã§ã³æ° | åºåã衚瀺ãããåæ° |
ã¯ãªãã¯æ° | åºåãã¯ãªãã¯ãããåæ° |
ã¯ãªãã¯ç(CTR) | ã€ã³ãã¬ãã·ã§ã³æ°ã«å¯Ÿããã¯ãªãã¯æ°ã®å²å |
ã³ã³ããŒãžã§ã³æ° | åºåçµç±ã§ç®æšã¢ã¯ã·ã§ã³ãéæãããåæ° |
ã³ã³ããŒãžã§ã³ç(CVR) | ã¯ãªãã¯æ°ã«å¯Ÿããã³ã³ããŒãžã§ã³æ°ã®å²å |
ãããã®ææšãç¶ç¶çã«ã¢ãã¿ãªã³ã°ããããšã§ãåºåã®å¹æãææ¡ããå¿ èŠã«å¿ããŠåºåã®æé©åãè¡ããŸããäŸãã°ãã¯ãªãã¯çãäœãå Žåã¯ãåºåã¯ãªãšã€ãã£ããé ä¿¡èšå®ãèŠçŽãããšãèããããŸãã
以äžããåºåæ¥ã«ãããPDCAã®å®è¡(Do)ãã§ãŒãºã®æŠèŠã§ããèšç»ã«åºã¥ããé©åãªå®è¡ãšç¶ç¶çãªã¢ãã¿ãªã³ã°ã«ãããåºåã®å¹æãæ倧åããããšãã§ããã§ãããã
åºåæ¥ã«ãããPDCAã®è©äŸ¡(Check)ãã§ãŒãº
PDCAãµã€ã¯ã«ã®è©äŸ¡(Check)ãã§ãŒãºã¯ãå®è¡(Do)ãã§ãŒãºã§è¡ã£ãåºåæœçã®å¹æã枬å®ããç®æšã«å¯Ÿããéæ床ãè©äŸ¡ããéèŠãªæ®µéã§ãããã®ãã§ãŒãºã§ã¯ãåºåå¹æã®æž¬å®ãšåæãKPIã®éæ床è©äŸ¡ãåé¡ç¹ãšæ¹åç¹ã®æŽãåºããè¡ãããŸãã
åºåå¹æã®æž¬å®ãšåæ
è©äŸ¡ãã§ãŒãºã®æåã®ã¹ãããã¯ãåºåå¹æã®æž¬å®ãšåæã§ããåºåæœçã®å®è¡äžã«åéããããŒã¿ãçšããŠãåçš®ææšãç®åºããåºåã®å¹æãå®éçã«è©äŸ¡ããŸããäž»ãªææšã«ã¯ã以äžã®ãããªãã®ããããŸãã
ææš | 説æ |
---|---|
ã¯ãªãã¯ç(CTR) | ã€ã³ãã¬ãã·ã§ã³æ°ã«å¯Ÿããã¯ãªãã¯æ°ã®å²å |
ã³ã³ããŒãžã§ã³ç(CVR) | ã¯ãªãã¯æ°ã«å¯Ÿããã³ã³ããŒãžã§ã³æ°ã®å²å |
è²»çšå¯Ÿå¹æ(ROI) | åºåè²»çšã«å¯Ÿãã売äžãå©çã®å²å |
顧客ç²åŸå䟡(CPA) | 1人ã®é¡§å®¢ãç²åŸããããã«å¿ èŠãªåºåè²»çš |
ãããã®ææšãåæããããšã§ãåºåæœçã®å¹æãç·åçã«è©äŸ¡ããããšãã§ããŸãããŸããåºåææ³ãã¯ãªãšã€ãã£ããã¿ãŒã²ããå±€ãªã©ã®èŠ³ç¹ããã詳现ãªåæãè¡ãããšãéèŠã§ãã
KPIã®éæ床è©äŸ¡
次ã«ãèšç»(Plan)ãã§ãŒãºã§èšå®ããKPIïŒéèŠæ¥çžŸè©äŸ¡ææšïŒã«å¯Ÿããéæ床ãè©äŸ¡ããŸããKPIã¯ãåºåæœçã®ç®æšãå ·äœçãªæ°å€ã§è¡šãããã®ã§ãããäŸãã°ã以äžã®ãããªãã®ããããŸãã
- ãŠã§ããµã€ãã®ãã©ãã£ãã¯ãæé10äžPVã«å¢å ããã
- åºåçµç±ã®å£²äžãå幎æ¯ã§20%åäžããã
- æ°èŠé¡§å®¢ç²åŸæ°ãæé100人以äžã«ãã
KPIã®éæ床ãè©äŸ¡ããããšã§ãåºåæœçã®ææãæ確ã«ææ¡ããããšãã§ããŸããéæ床ãäœãå Žåã¯ããã®åå ãåæããæ¹åçãæ€èšããå¿ èŠããããŸãã
åé¡ç¹ãšæ¹åç¹ã®æŽãåºã
è©äŸ¡ãã§ãŒãºã®æåŸã®ã¹ãããã¯ãåºåæœçã®åé¡ç¹ãšæ¹åç¹ãæŽãåºãããšã§ããåºåå¹æã®æž¬å®ã»åæãšKPIã®éæ床è©äŸ¡ããåŸãããç¥èŠãããšã«ã以äžã®ãããªç¹ãæ€èšããŸãã
- ç®æšæªéã®åå ã¯äœã
- åºåææ³ãã¯ãªãšã€ãã£ãã«åé¡ã¯ãªãã
- ã¿ãŒã²ãã£ã³ã°ã¯é©åã«è¡ãããŠããã
- åºåäºç®ã®é åã¯æé©ã
ãããã®åé¡ç¹ãšæ¹åç¹ãæ確ã«ããããšã§ã次ã®æ¹å(Act)ãã§ãŒãºã«ã€ãªããããšãã§ããŸãã
以äžããåºåæ¥ã«ãããPDCAã®è©äŸ¡(Check)ãã§ãŒãºã®æŠèŠã§ããããŒã¿ã«åºã¥ããå¹æ枬å®ãšåæãKPIã®éæ床è©äŸ¡ãåé¡ç¹ãšæ¹åç¹ã®æŽãåºããè¡ãããšã§ãåºåæœçã®ç¶ç¶çãªæ¹åãå³ãããšãã§ããã§ãããã
åºåæ¥ã«ãããPDCAã®æ¹å(Act)ãã§ãŒãº
PDCAãµã€ã¯ã«ã®æçµæ®µéã§ããæ¹å(Act)ãã§ãŒãºã¯ãè©äŸ¡(Check)ãã§ãŒãºã§æããã«ãªã£ãåé¡ç¹ãæ¹åç¹ãèžãŸããåºåæœçãæé©åããããã®éèŠãªæ®µéã§ãããã®ãã§ãŒãºã§ã¯ãæ¹åæ¡ã®çå®ãšå®è¡ãPDCAãµã€ã¯ã«ã®ç¶ç¶çãªå転ãåºåéçšã®æé©åãè¡ãããŸãã
æ¹åæ¡ã®çå®ãšå®è¡
æ¹å(Act)ãã§ãŒãºã®æåã®ã¹ãããã¯ãè©äŸ¡(Check)ãã§ãŒãºã§æŽãåºãããåé¡ç¹ãæ¹åç¹ãããšã«ãå ·äœçãªæ¹åæ¡ãçå®ããããšã§ããæ¹åæ¡ã«ã¯ã以äžã®ãããªå 容ãå«ãŸããŸãã
- åºåææ³ã®èŠçŽãïŒæ°ããªææ³ã®å°å ¥ãéå¹çãªææ³ã®åæžãªã©ïŒ
- åºåã¯ãªãšã€ãã£ãã®æ¹åïŒèšŽæ±åã®åäžãA/Bãã¹ãã®å®æœãªã©ïŒ
- ã¿ãŒã²ãã£ã³ã°ã®æé©åïŒãªãŒãã£ãšã³ã¹ã®çµã蟌ã¿ãæ¡å€§ãªã©ïŒ
- äºç®é åã®èŠçŽãïŒå¹æã®é«ãåºåææ³ãžã®äºç®ã·ãããªã©ïŒ
çå®ããæ¹åæ¡ã¯ãåªå é äœãã€ããŠå®è¡ã«ç§»ããŸããæ¹åæ¡ã®å®è¡ã«éããŠã¯ãé¢ä¿è ãšã®é£æºãå¯ã«ããã¹ã ãŒãºãªå®æœãå¿ãããããšãéèŠã§ãã
PDCAãµã€ã¯ã«ã®ç¶ç¶çãªå転
æ¹åæ¡ã®å®è¡åŸã¯ãåã³PDCAãµã€ã¯ã«ãå転ãããç¶ç¶çãªæ¹åãå³ããŸããPlanïŒèšç»ïŒãã§ãŒãºã§ã¯ãæ¹åæ¡ã®å 容ãåæ ããæ°ããªåºåæŠç¥ãç«æ¡ããŸããDoïŒå®è¡ïŒãã§ãŒãºã§ã¯ãæ¹ååŸã®åºåæœçãå®è·µããå¹æãã¢ãã¿ãªã³ã°ããŸããCheckïŒè©äŸ¡ïŒãã§ãŒãºã§ã¯ãæ¹åã®å¹æã枬å®ã»åæãããããªãæ¹åç¹ãæŽãåºããŸããActïŒæ¹åïŒãã§ãŒãºã§ã¯ãæ°ããªæ¹åæ¡ãçå®ã»å®è¡ããŸãããã®ãµã€ã¯ã«ãç¶ç¶çã«å転ãããããšã§ãåºåæœçã®æé©åãå³ãããšãã§ããŸãã
åºåéçšã®æé©å
æ¹å(Act)ãã§ãŒãºã§ã¯ãåºåéçšã®æé©åã«ã泚åããŸããåºåéçšã®æé©åã«ã¯ã以äžã®ãããªåãçµã¿ãå«ãŸããŸãã
- åºåé ä¿¡æéã®æé©åïŒå¹æã®é«ãæé垯ãžã®éäžé ä¿¡ãªã©ïŒ
- å ¥æå䟡ã®æé©åïŒå¹ççãªäºç®é åã®ããã®å ¥æå䟡調æŽãªã©ïŒ
- ãã¬ãã£ãããŒã¯ãŒãã®èšå®ïŒç¡é¢ä¿ãªããŒã¯ãŒãã«ããç¡é§ãªåºå衚瀺ã®é²æ¢ïŒ
- ãªããŒã±ãã£ã³ã°ã®æŽ»çšïŒéå»ã«åºåã«èå³ã瀺ãããŠãŒã¶ãŒãžã®åã¢ãããŒãïŒ
ãããã®åãçµã¿ãéããŠãåºåã®å¹æãæ倧åããè²»çšå¯Ÿå¹æãæ¹åããããšãã§ããŸããåºåéçšã®æé©åã¯ãç¶ç¶çã«è¡ãããšãéèŠã§ãããPDCAãµã€ã¯ã«ã®äžç°ãšããŠäœçœ®ã¥ããããšãå¹æçã§ãã
以äžããåºåæ¥ã«ãããPDCAã®æ¹å(Act)ãã§ãŒãºã®æŠèŠã§ããè©äŸ¡(Check)ãã§ãŒãºã§åŸãããç¥èŠãããšã«ãæ¹åæ¡ãçå®ã»å®è¡ããPDCAãµã€ã¯ã«ãç¶ç¶çã«å転ãããªãããåºåéçšã®æé©åãå³ãããšã§ãåºåæœçã®å¹æãæ倧åããããšãã§ããã§ãããã
åºåæ¥ã§PDCAãæåããããã€ã³ã
ããŒã¿ããªãã³ãªææ決å®
åºåæ¥çã§PDCAãµã€ã¯ã«ãå¹æçã«å®è·µããã«ã¯ãããŒã¿ã«åºã¥ããææ決å®ãäžå¯æ¬ ã§ããåºåã®å¹æ枬å®ã«ã¯ãã¯ãªãã¯ç(CTR)ãã³ã³ããŒãžã§ã³ç(CVR)ãè²»çšå¯Ÿå¹æ(ROI)ãªã©ã®ææšãçšããŠãåºåæœçã®ææãå®éçã«è©äŸ¡ããŸãããããã®ããŒã¿ã詳现ã«åæããæ¹åç¹ãæŽãåºãããšã§ã次ã®æœçã«æŽ»ããããšãã§ããŸããããŒã¿ããªãã³ãªææ決å®ã«ãããåºåäºç®ã®æé©åãåºåã¯ãªãšã€ãã£ãã®æ¹åãªã©ãå¹æçãªæœçã®ç«æ¡ãšå®è¡ãå¯èœãšãªããŸãã
ããŒã å ã®ã³ãã¥ãã±ãŒã·ã§ã³ãšé£æº
åºåæ¥çã§ã¯ãå€æ§ãªå°éæ§ãæã€ã¡ã³ããŒãããŒã ãçµãã§æ¥åã«ããããŸããPDCAãµã€ã¯ã«ãæåãããã«ã¯ãããŒã å ã®ã³ãã¥ãã±ãŒã·ã§ã³ãšé£æºãæ¬ ãããŸãããèšç»(Plan)ãã§ãŒãºã§ã¯ãããŒã ã¡ã³ããŒå šå¡ã§ç®æšãæŠç¥ãå ±æãã圹å²åæ ãæ確ã«ããŸããå®è¡(Do)ãã§ãŒãºã§ã¯ãåã¡ã³ããŒãèªèº«ã®åœ¹å²ãçå®ã«éè¡ãã€ã€ãé²æç¶æ³ãå®æçã«å ±åãåããŸããè©äŸ¡(Check)ãã§ãŒãºã§ã¯ãããŒã¿åæã®çµæãã¡ã³ããŒã®æ°ã¥ããç©æ¥µçã«å ±æããæ¹åç¹ãè°è«ããŸããæ¹å(Act)ãã§ãŒãºã§ã¯ãããŒã å šäœã§æ¹åæ¡ã®çå®ãšå®è¡ã«åãçµã¿ãŸãããã®ãããªããŒã ã¯ãŒã¯ã«ãã£ãŠãPDCAãµã€ã¯ã«ãã¹ã ãŒãºã«å転ãããããšãã§ããŸãã
æè»ãªå§¿å¢ãšè¿ éãªå¯Ÿå¿
åºåæ¥çã¯ãæè¡ã®é²æ©ãæ¶è²»è ã®å奜ã®å€åãªã©ã«ãããåžžã«å€åãç¶ããŠããŸãããã®ãããPDCAãµã€ã¯ã«ãå®è·µããäžã§ã¯ãæè»ãªå§¿å¢ãšè¿ éãªå¯Ÿå¿ãæ±ããããŸããèšç»(Plan)ãã§ãŒãºã§ç«ãŠãæŠç¥ããç¶æ³ã®å€åã«å¿ããŠæè»ã«ä¿®æ£ããå¿ èŠããããŸããè©äŸ¡(Check)ãã§ãŒãºã§æããã«ãªã£ãåé¡ç¹ã«ã¯ãè¿ éã«å¯ŸåŠããããšãéèŠã§ãããŸããæ°ããªåºåææ³ãããŒã«ã®ç»å Žã«ãçŽ æ©ã察å¿ããç©æ¥µçã«åãå ¥ããŠããããšãæ±ããããŸããå€åã«æè»ãã€è¿ éã«å¯Ÿå¿ããããšã§ãPDCAãµã€ã¯ã«ãå¹æçã«å転ãããåºåæœçã®æé©åãå³ãããšãã§ããã§ãããã
ãŸãšã
åºåæ¥ã«ãããPDCAãµã€ã¯ã«ã®å®è·µã¯ãè³è²žçµå¶ã®åçåäžã«æ¬ ãããŸãããèšç»(Plan)段éã§ç®æšèšå®ãšã¿ãŒã²ããåæãè¡ããå®è¡(Do)段éã§ã¯åºåæœçãå®æœããŸããçµæãè©äŸ¡(Check)ããæ¹å(Act)ã«ã€ãªããããšã§ãå¹æçãªåºåéçšãå¯èœã«ãªããŸããPDCAãåãããšã§ãè³è²žçµå¶ã®åºåæè³ãæé©åãã空宀çã®äœæžãå ¥å± è ã®ç²åŸã«ã€ãªããŸãããã