å°å£²æ¥ã«ãããŠããŠãŒã¶ããªãã£ã¯é¡§å®¢æºè¶³åºŠã売äžã«çŽçµããéèŠãªèŠçŽ ã§ããåºèã¬ã€ã¢ãŠããååã®é 眮ãæ¥å®¢ã¹ãã«ãªã©ãããããé¢ã§ãŠãŒã¶ããªãã£ãé«ãã工倫ãæ±ããããŠããŸããç¹ã«ããªã³ã©ã€ã³ã·ã§ããã³ã°ã®æ®åã«äŒŽãããŠã§ããµã€ããã¢ããªã®ãŠãŒã¶ããªãã£ã®éèŠæ§ãé«ãŸã£ãŠããŸããããã²ãŒã·ã§ã³ãæ€çŽ¢æ©èœã®æé©åãååããŒãžã®æ å ±ã®å å®ã決æžããã»ã¹ã®ã·ã³ãã«åãªã©ã顧客ã®å©äŸ¿æ§ãè¿œæ±ããããšãæ¬ ãããŸãããæ¬èšäºã§ã¯ãå°å£²æ¥ã®ãŠãŒã¶ããªãã£åäžã®ãã€ã³ãããåºèãšãªã³ã©ã€ã³ã®äž¡é¢ãã解説ããŸãããŠãŒã¶ããªãã£ã®é«ãåºèã»ãµã€ãã¥ãããéããŠã顧客æºè¶³åºŠã®åäžãšå£²äžã¢ãããç®æããŸãããã
å°å£²æ¥ãšãŠãŒã¶ããªãã£ã®é¢ä¿æ§
å°å£²æ¥ã«ãããŠããŠãŒã¶ããªãã£ã¯éåžžã«éèŠãªåœ¹å²ãæãããŠããŸãããŠãŒã¶ããªãã£ãšã¯ã補åããµãŒãã¹ã䜿ãããããå¹ççã§ãæºè¶³åºŠã®é«ããã®ã§ãããã©ãããè¡šãææšã§ããå°å£²æ¥ã§ã¯ãåºèãWebãµã€ããã¢ããªã±ãŒã·ã§ã³ãªã©ã®ã€ã³ã¿ãŒãã§ãŒã¹ãéããŠã顧客ãšã®ã€ã³ã¿ã©ã¯ã·ã§ã³ãè¡ãããŸãããããã®ã€ã³ã¿ãŒãã§ãŒã¹ã®ãŠãŒã¶ããªãã£ãé«ããã°ã顧客ã¯å¿«é©ã«è²·ãç©ã楜ããããšãã§ããçµæãšããŠå£²äžå¢å ã顧客ãã€ã€ã«ãã£ã®åäžã«ã€ãªãããŸãã
äžæ¹ããŠãŒã¶ããªãã£ãäœãå Žåã顧客ã¯äžäŸ¿ããæããã¹ãã¬ã¹ãæããããšã«ãªããŸããäŸãã°ãåºèã®ã¬ã€ã¢ãŠããåããã«ããã£ãããååã®é 眮ãé©åã§ãªãã£ãããããšã顧客ã¯ç®çã®ååãèŠã€ããã®ã«èŠåŽããŸããWebãµã€ããã¢ããªã±ãŒã·ã§ã³ã®å Žåãæäœãè€éã ã£ãããå¿ èŠãªæ å ±ã«ãã©ãçãã«ããã£ãããããšã顧客ã¯éäžã§é¢è±ããŠããŸããããããŸãããã€ãŸãããŠãŒã¶ããªãã£ã®äœãã¯ã顧客æºè¶³åºŠã®äœäžãæ©äŒæ倱ã«ã€ãªããã®ã§ãã
ãã®ãããå°å£²æ¥ã§ã¯ããŠãŒã¶ããªãã£ãé«ããããšãéèŠãªèª²é¡ãšãªã£ãŠããŸããåºèã§ã¯ãååã®é 眮ãåç·ã®æé©åãããããããæ¡å 衚瀺ãªã©ãæ±ããããŸããWebãµã€ããã¢ããªã±ãŒã·ã§ã³ã§ã¯ãã·ã³ãã«ã§çŽæçãªã€ã³ã¿ãŒãã§ãŒã¹ãé©åãªæ å ±èšèšãå¿«é©ãªæäœæ§ãªã©ãå¿ èŠã§ãããããããŠãŒã¶ããªãã£ã®åäžã«ããã顧客ã®æºè¶³åºŠãé«ããããžãã¹ã®æåã«ã€ãªããããšãã§ããã®ã§ãã
ãŠãŒã¶ããªãã£ãšã¯äœã
ãŠãŒã¶ããªãã£ãšã¯ããŠãŒã¶ãŒããã補åããµãŒãã¹ã䜿çšããéã®äœ¿ãããããå¹çæ§ãæºè¶³åºŠãªã©ãè¡šãæŠå¿µã§ããåœéæšæºåæ©æ§ïŒISOïŒã§ã¯ããŠãŒã¶ããªãã£ããç¹å®ã®äœ¿çšç¶æ³äžã§ãç¹å®ã®ãŠãŒã¶ãŒã«ãã£ãŠãç¹å®ã®ç®æšãéæããããã«çšãããã補åã®æå¹æ§ãå¹çæ§ãããã³æºè¶³åºŠã®åºŠåãããšå®çŸ©ããŠããŸãã
ãŠãŒã¶ããªãã£ã¯ä»¥äžã®3ã€ã®èŠçŽ ããæ§æãããŸãã
- æå¹æ§ïŒEffectivenessïŒïŒãŠãŒã¶ãŒãç®çãéæã§ãã床åãã
- å¹çæ§ïŒEfficiencyïŒïŒç®çãéæããããã«å¿ èŠãªæéãåŽåã®å°ãªãã
- æºè¶³åºŠïŒSatisfactionïŒïŒè£œåããµãŒãã¹ã®äœ¿çšã«å¯ŸãããŠãŒã¶ãŒã®äž»èŠ³çãªæºè¶³åºŠã
ã€ãŸãããŠãŒã¶ããªãã£ãé«ã補åããµãŒãã¹ãšã¯ããŠãŒã¶ãŒãç®çãéæãããããå¹ççã§ã䜿ã£ãŠããŠæºè¶³æãåŸããããã®ã ãšãããŸããéã«ããŠãŒã¶ããªãã£ãäœããšããŠãŒã¶ãŒã¯ç®çãéæããã®ã«èŠåŽããããæéãããã£ãããã¹ãã¬ã¹ãæãããããããšã«ãªããŸãã
ãŠãŒã¶ããªãã£ãé«ããããã«ã¯ããŠãŒã¶ãŒäžå¿èšèšïŒUCD: User-Centered DesignïŒã®èãæ¹ãéèŠã§ããUCDãšã¯ã補åããµãŒãã¹ã®èšèšããã»ã¹ã«ãããŠããŠãŒã¶ãŒã®ããŒãºãç¹æ§ãååã«ç解ããããã«åºã¥ããŠèšèšãè¡ãã¢ãããŒãã§ããå ·äœçã«ã¯ããŠãŒã¶ãŒèª¿æ»ããã«ãœãã®èšå®ãã·ããªãªã®äœæããããã¿ã€ãã³ã°ããŠãŒã¶ããªãã£ãã¹ããªã©ã®ææ³ãçšããŠããŠãŒã¶ãŒã®èŠç¹ã«ç«ã£ãèšèšãè¡ããŸãã
å°å£²æ¥ã«ããããŠãŒã¶ããªãã£ã®éèŠæ§
å°å£²æ¥ã«ãããŠã¯ãåºèãWebãµã€ããã¢ããªã±ãŒã·ã§ã³ãªã©ã®ã€ã³ã¿ãŒãã§ãŒã¹ãéããŠã顧客ãšã®ã€ã³ã¿ã©ã¯ã·ã§ã³ãè¡ãããŸãããããã®ã€ã³ã¿ãŒãã§ãŒã¹ã®ãŠãŒã¶ããªãã£ãé«ããã°ã顧客ã¯å¿«é©ã«è²·ãç©ã楜ããããšãã§ããçµæãšããŠå£²äžå¢å ã顧客ãã€ã€ã«ãã£ã®åäžã«ã€ãªãããŸããå察ã«ããŠãŒã¶ããªãã£ãäœããã°ã顧客ã¯äžäŸ¿ããæããã¹ãã¬ã¹ãæããããšã«ãªãã賌買æ欲ã®äœäžãæ©äŒæ倱ã«ã€ãªãããŸãã
äŸãã°ãåºèã®ã¬ã€ã¢ãŠããåããã«ããã£ãããååã®é 眮ãé©åã§ãªãã£ãããããšã顧客ã¯ç®çã®ååãèŠã€ããã®ã«èŠåŽããŸãããŸããã¬ãžã§ã®åŸ ã¡æéãé·ãã£ãããåºå¡ã®å¿å¯Ÿãæªãã£ãããããšã顧客ã¯äžå¿«æãèŠããŸããWebãµã€ããã¢ããªã±ãŒã·ã§ã³ã®å Žåãæäœãè€éã ã£ãããå¿ èŠãªæ å ±ã«ãã©ãçãã«ããã£ãããããšã顧客ã¯éäžã§é¢è±ããŠããŸããããããŸããã
ãŠãŒã¶ããªãã£ã®éèŠæ§ã¯ããªã³ã©ã€ã³ã·ã§ããã³ã°ã®æ®åã«ãã£ãŠããã«é«ãŸã£ãŠããŸããã€ã³ã¿ãŒãããäžã§ã¯ã競åä»ç€Ÿã®Webãµã€ããžã®ç§»åã容æã§ããããŠãŒã¶ããªãã£ã®äœããããã«é¡§å®¢é¢ãã«ã€ãªãã£ãŠããŸããŸãããŸããã¹ããŒããã©ã³ã®æ®åã«ãããã¢ãã€ã«ããã€ã¹ã§ã®è³Œè²·è¡åãå¢ããŠãããã¢ãã€ã«ç«¯æ«ã«æé©åããããŠãŒã¶ããªãã£ãæ±ããããŠããŸãã
å°å£²æ¥ã§ã¯ããŠãŒã¶ããªãã£ãé«ããããã«ã以äžã®ãããªåãçµã¿ãè¡ãããŠããŸãã
- åºèã¬ã€ã¢ãŠãã®æé©åïŒååã«ããŽãªããšã®ãŸãŒãã³ã°ãåç·ã®æé©åãªã©ã
- ååé³åã®å·¥å€«ïŒèŠããããæã«åãããããé¢é£ååã®é 眮ãªã©ã
- ããããããæ¡å 衚瀺ïŒååã®äœçœ®ãäŸ¡æ Œããã£ã³ããŒã³æ å ±ãªã©ã®æ瀺ã
- ã¬ãžã®å¹çåïŒã»ã«ãã¬ãžã®å°å ¥ããã£ãã·ã¥ã¬ã¹æ±ºæžã®æšé²ãªã©ã
- åºå¡æè²ïŒæ¥å®¢ã¹ãã«ã®åäžãååç¥èã®ç¿åŸãªã©ã
- Webãµã€ã/ã¢ããªã®UI/UXæ¹åïŒã·ã³ãã«ã§çŽæçãªã€ã³ã¿ãŒãã§ãŒã¹ãé©åãªæ å ±èšèšãªã©ã
- ã¢ãã€ã«æé©åïŒã¹ããŒããã©ã³ã§ã®é²èŠ§ãæäœã«é©ãããã¶ã€ã³ãæ©èœã®å®è£ ã
ãã®ããã«ãå°å£²æ¥ã«ããããŠãŒã¶ããªãã£ã®åäžã¯ã顧客æºè¶³åºŠã®åäžã売äžå¢å ã«çŽçµããéèŠãªèª²é¡ãªã®ã§ãã
ãŠãŒã¶ããªãã£ã顧客æºè¶³åºŠã«äžãã圱é¿
ãŠãŒã¶ããªãã£ã¯ã顧客æºè¶³åºŠã«å€§ããªåœ±é¿ãäžããŸãã顧客æºè¶³åºŠãšã¯ã顧客ã補åããµãŒãã¹ã«å¯ŸããŠæ±ãæºè¶³ã®åºŠåãã§ããã顧客ãã€ã€ã«ãã£ãåè³Œå ¥æåãå£ã³ãè¡åãªã©ã«åœ±é¿ãåãŒããŸãã
ãŠãŒã¶ããªãã£ãé«ã補åããµãŒãã¹ã¯ã顧客ã®æåŸ ã«å¿ããããžãã£ããªææ ãåŒãåºããŸããäŸãã°ãåºèã§ã®è²·ãç©ãã¹ã ãŒãºã«è¡ããããWebãµã€ãã§ã®æ€çŽ¢ã泚æãç°¡åã«è¡ããããããšã顧客ã¯æºè¶³æãèŠããŸãããŸãããŠãŒã¶ããªãã£ã®é«ãã¯ã顧客ã«å¯ŸããäŒæ¥ã®å§¿å¢ã®è¡šãã§ããããŸãã顧客ã®å©äŸ¿æ§ãèãã䜿ãããããè¿œæ±ããäŒæ¥ã«å¯ŸããŠã顧客ã¯å¥œæãæã¡ãä¿¡é Œæãæ±ãããã«ãªããŸãã
äžæ¹ããŠãŒã¶ããªãã£ãäœãå Žåã顧客ã¯äžæºãã¹ãã¬ã¹ãæãããã¬ãã£ããªææ ãæ±ããŸããç®çã®ååãèŠã€ãããªããã¬ãžã§ã®åŸ ã¡æéãé·ããWebãµã€ãã®æäœãé£ãããªã©ããŠãŒã¶ããªãã£ã®äœãã«ãã£ãŠé¡§å®¢ã®æåŸ ãè£åããããšãäžæºãåããŸãããŸãããŠãŒã¶ããªãã£ã®äœãã¯ãäŒæ¥ã顧客ã®ããŒãºãç解ããŠããªãããããã¯é¡§å®¢ã軜èŠããŠãããšããã¡ãã»ãŒãžãéãããšã«ããªããŸãã
ãŠãŒã¶ããªãã£ã顧客æºè¶³åºŠã«äžãã圱é¿ã¯ãæ°åã§ãæããã«ãªã£ãŠããŸããäŸãã°ãããWebãµã€ãã®ãŠãŒã¶ããªãã£ãæ¹åãããšãããã³ã³ããŒãžã§ã³çã50ïŒ åäžãã顧客æºè¶³åºŠã20ïŒ äžæãããšããäºäŸããããŸãããŸããåºèã®ã¬ã€ã¢ãŠããå€æŽããååã®èŠã€ãããããæ¹åãããšããã売äžã15ïŒ å¢å ãããšããäºäŸããããŸãã
顧客æºè¶³åºŠã®åäžã¯ãåãªãäžæçãªå£²äžå¢å ã«ãšã©ãŸããŸãããæºè¶³ãã顧客ã¯ããªããŒã¿ãŒã«ãªãå¯èœæ§ãé«ããé·æçãªåçã«è²¢ç®ããŸãããŸããæºè¶³ãã顧客ã¯ãå£ã³ããéããŠä»ã®æœåšçãªé¡§å®¢ãåŒã³èŸŒãå¹æããããŸããã€ãŸãããŠãŒã¶ããªãã£ã®åäžã¯ã顧客æºè¶³åºŠãé«ããäŒæ¥ã®æç¶çãªæé·ãæ¯ããéèŠãªèŠå ãªã®ã§ãã
å°å£²æ¥ã«ãããŠããŠãŒã¶ããªãã£ãšé¡§å®¢æºè¶³åºŠã®é¢ä¿ãç解ãããŠãŒã¶ããªãã£ã®åäžã«åãçµãããšãæ±ããããŠããŸãããã®ããã«ã¯ã顧客ã®ããŒãºãè¡åãæ·±ãç解ããããã«åºã¥ããŠè£œåããµãŒãã¹ã®èšèšãè¡ãããšãå¿ èŠã§ãããŸããç¶ç¶çãªãŠãŒã¶ããªãã£è©äŸ¡ãšããã«åºã¥ãæ¹åãæ¬ ãããŸããã顧客æºè¶³åºŠãé«ãããã€ã€ã«ãã£ãç²åŸããããšããå°å£²æ¥ã®æåã®éµãšãªãã®ã§ãã
å°å£²æ¥ã®ãŠãŒã¶ããªãã£åäžã®ãã€ã³ã
å°å£²æ¥ã«ãããŠããŠãŒã¶ããªãã£ã®åäžã¯é¡§å®¢æºè¶³åºŠã売äžå¢å ã«çŽçµããéèŠãªèª²é¡ã§ããããã§ã¯ãåºèã¬ã€ã¢ãŠããååé 眮ãæ¥å®¢ã¹ãã«ã®3ã€ã®åŽé¢ãããå°å£²æ¥ã®ãŠãŒã¶ããªãã£åäžã®ãã€ã³ãã解説ããŸãã
åºèã¬ã€ã¢ãŠãã®æé©å
åºèã®ã¬ã€ã¢ãŠãã¯ã顧客ã®åç·ã賌買è¡åã«å€§ããªåœ±é¿ãäžããŸãããŠãŒã¶ããªãã£ã®é«ãåºèã¬ã€ã¢ãŠããå®çŸããããã«ã¯ã以äžã®ãããªå·¥å€«ãå¿ èŠã§ãã
- ååã«ããŽãªããšã®ãŸãŒãã³ã°ïŒé¢é£ããååãåããšãªã¢ã«ãŸãšãã顧客ãç®çã®ååãèŠã€ããããããã
- åç·ã®æé©åïŒå ¥å£ãã奥ãžãå³åãã«é²ãã¬ã€ã¢ãŠããäžè¬çãå£²å Žã®é åºãå°ç·ã®èšèšã«ãæ°ãé ãã
- é©åãªéè·¯å¹ ã®ç¢ºä¿ïŒæ··éãé¿ããå¿«é©ãªè²·ãç©ç°å¢ãæäŸããã
- æããéæŸçãªåºå ïŒç §æãè²åœ©ãé«ã倩äºãªã©ã§ãå¿å°è¯ã空éãæŒåºããã
åºèã¬ã€ã¢ãŠããæé©åããããšã§ã顧客ã¯ç®çã®ååãèŠã€ãããããªããã¹ãã¬ã¹ãªãè²·ãç©ã楜ããããšãã§ããŸãããŸããæ»åšæéã®å¢å ã賌買ç¹æ°ã®å¢å ã«ãã€ãªãããŸãã
ååã®é 眮ãšèŠãããã®å·¥å€«
ååã®é 眮ãšèŠãããã¯ã顧客ã®è³Œè²·æ欲ã«çŽçµããéèŠãªèŠçŽ ã§ãããŠãŒã¶ããªãã£ã®é«ãååé³åãå®çŸããããã«ã¯ã以äžã®ãããªå·¥å€«ãå¿ èŠã§ãã
- é¢é£ååã®äœµçœ®ïŒé¢é£ããååãè¿ãã«é 眮ããçžä¹å¹æãçãã
- èŠãããæ£å²ãïŒååã®å€§ããã圢ç¶ã«åãããŠæ£ã®é«ããééã調æŽããã
- æã«åããããã®ç¢ºä¿ïŒé¡§å®¢ãååãæã«åã£ãŠç¢ºèªãããããããé³åæ¹æ³ã工倫ããã
- äŸ¡æ Œãç¹åŸŽã®æ瀺ïŒPOPïŒãã€ã³ãã»ãªãã»ããŒãã£ãŒïŒã掻çšããäŸ¡æ Œãååã®ç¹åŸŽãæ瀺ããã
ååã®é 眮ãšèŠããããæ¹åããããšã§ã顧客ã¯ååãæ¢ãããããªããè³Œå ¥ãŸã§ã®ããŒãã«ãäžãããŸãããŸããé¢é£ååã®çºèŠãè¡åè²·ãã®å¢å ã«ãã€ãªãããŸãã
åºå¡ã®æ¥å®¢ã¹ãã«ãšã³ãã¥ãã±ãŒã·ã§ã³
åºå¡ã®æ¥å®¢ã¹ãã«ãšã³ãã¥ãã±ãŒã·ã§ã³ã¯ã顧客ã®æºè¶³åºŠã«å€§ããªåœ±é¿ãäžããŸãããŠãŒã¶ããªãã£ã®é«ãæ¥å®¢ãå®çŸããããã«ã¯ã以äžã®ãããªå·¥å€«ãå¿ èŠã§ãã
- é©åãªå£°ããïŒé¡§å®¢ã«åãããäžå¯§ãªå£°ãããšãã¿ã€ãã³ã°ã®è¯ãå¿å¯Ÿãæ±ããããã
- ååç¥èã®ç¿åŸïŒååã®ç¹åŸŽã䜿ãæ¹ãçç¥ãã顧客ã®è³ªåã«ç確ã«çããããããã«ããã
- ããŒãºã®æ±²ã¿åãïŒé¡§å®¢ã®ããŒãºãç確ã«ææ¡ããé©åãªååææ¡ãè¡ãã
- ã¯ã¬ãŒã 察å¿ïŒé¡§å®¢ã®äžæºãèŠæ ã«çæ¯ã«è³ãåŸããé©åã«å¯ŸåŠããã
åºå¡ã®æ¥å®¢ã¹ãã«ãšã³ãã¥ãã±ãŒã·ã§ã³ãåäžãããããšã§ã顧客ã¯å®å¿æãä¿¡é Œæãæ±ããæºè¶³åºŠãé«ãŸããŸãããŸãããªããŒã¿ãŒã®å¢å ãå£ã³ãã«ããæ°èŠé¡§å®¢ã®ç²åŸã«ãã€ãªãããŸãã
å°å£²æ¥ã®ãŠãŒã¶ããªãã£åäžã«ã¯ãåºèã¬ã€ã¢ãŠããååé 眮ãæ¥å®¢ã¹ãã«ãªã©ãå€å²ã«ãããåãçµã¿ãå¿ èŠã§ãã顧客ã®ããŒãºãè¡åãæ·±ãç解ããããã«åºã¥ããŠæ¹åãç©ã¿éããããšãéèŠã§ãããŠãŒã¶ããªãã£ã®é«ãåºèã¥ãããéããŠã顧客æºè¶³åºŠã®åäžãšå£²äžå¢å ãå®çŸããŸãããã
ãªã³ã©ã€ã³ã¹ãã¢ã®ãŠãŒã¶ããªãã£æ¹åç
ãªã³ã©ã€ã³ã¹ãã¢ã«ããããŠãŒã¶ããªãã£ã®åäžã¯ã顧客æºè¶³åºŠã売äžå¢å ã«çŽçµããéèŠãªèª²é¡ã§ããããã§ã¯ããŠã§ããµã€ãã®ããã²ãŒã·ã§ã³ãšæ€çŽ¢æ©èœãååããŒãžã®æ å ±ã®å å®ãšèŠãããã決æžããã»ã¹ã®ã·ã³ãã«åãšã»ãã¥ãªãã£å¯Ÿçã®3ã€ã®åŽé¢ããããªã³ã©ã€ã³ã¹ãã¢ã®ãŠãŒã¶ããªãã£æ¹åçã解説ããŸãã
ãŠã§ããµã€ãã®ããã²ãŒã·ã§ã³ãšæ€çŽ¢æ©èœ
ãŠã§ããµã€ãã®ããã²ãŒã·ã§ã³ãšæ€çŽ¢æ©èœã¯ã顧客ãç®çã®ååãèŠã€ããããã«æ¬ ãããªãèŠçŽ ã§ãããŠãŒã¶ããªãã£ã®é«ãããã²ãŒã·ã§ã³ãšæ€çŽ¢æ©èœãå®çŸããããã«ã¯ã以äžã®ãããªå·¥å€«ãå¿ èŠã§ãã
- ã«ããŽãªæ§é ã®æé©åïŒååã«ããŽãªãé©åã«åé¡ãã顧客ãçŽæçã«ç解ã§ããæ§é ã«ããã
- ã¡ãã¥ãŒã®é 眮ãšè¡šçŸïŒã¡ã€ã³ã¡ãã¥ãŒããµãã¡ãã¥ãŒã®é 眮ã工倫ããããããããã©ãã«ãä»ããã
- æ€çŽ¢æ©èœã®å å®ïŒåååãé¢é£ããŒã¯ãŒãã§ã®æ€çŽ¢ãçµã蟌ã¿æ€çŽ¢ãªã©ã®æ©èœãæäŸããã
- æ€çŽ¢çµæã®æé©åïŒæ€çŽ¢çµæã®äžŠã³é ã衚瀺æ¹æ³ã工倫ãã顧客ãæ±ããååãèŠã€ããããããã
ããã²ãŒã·ã§ã³ãšæ€çŽ¢æ©èœãæé©åããããšã§ã顧客ã¯ç®çã®ååãéããã«èŠã€ããããšãã§ããã¹ãã¬ã¹ãªããªã³ã©ã€ã³ã·ã§ããã³ã°ã楜ããããšãã§ããŸãããŸãããµã€ãå ã®åéæ§ã®åäžã賌買çã®äžæã«ãã€ãªãããŸãã
ååããŒãžã®æ å ±ã®å å®ãšèŠããã
ååããŒãžã¯ã顧客ã®è³Œè²·ææ決å®ã«å€§ããªåœ±é¿ãäžããéèŠãªããŒãžã§ãããŠãŒã¶ããªãã£ã®é«ãååããŒãžãå®çŸããããã«ã¯ã以äžã®ãããªå·¥å€«ãå¿ èŠã§ãã
- ååæ å ±ã®å å®ïŒååã®ç¹åŸŽãä»æ§ãæ質ããµã€ãºãªã©ã®æ å ±ã詳ããèšèŒããã
- ç»åã»åç»ã®æŽ»çšïŒååã®é åãäŒããé«å質ãªç»åãåç»ãè€æ°çšæããã
- ã¬ãã¥ãŒã®æ²èŒïŒé¡§å®¢ã®ã¬ãã¥ãŒãã³ã¡ã³ããæ²èŒããä¿¡é Œæãé«ããã
- é¢é£ååã®æ瀺ïŒé¢é£ååãäžç·ã«è³Œå ¥ãããããšã®å€ãååã衚瀺ããã¯ãã¹ã»ã«ãä¿ãã
ååããŒãžã®æ å ±ãå å®ãããèŠãããæŽçããããšã§ã顧客ã¯ååã®é åã䟡å€ãé©åã«ç解ããè³Œå ¥ã«å¯Ÿããäžå®ã解æ¶ããããšãã§ããŸãããŸããé¢é£ååã®æ瀺ã«ãããè¿œå è³Œå ¥ãè¡åè²·ãã®å¢å ãæåŸ ã§ããŸãã
決æžããã»ã¹ã®ã·ã³ãã«åãšã»ãã¥ãªãã£å¯Ÿç
決æžããã»ã¹ã¯ããªã³ã©ã€ã³ã·ã§ããã³ã°ã«ãããæãéèŠãªã¹ãããã®1ã€ã§ãããŠãŒã¶ããªãã£ã®é«ã決æžããã»ã¹ãå®çŸããããã«ã¯ã以äžã®ãããªå·¥å€«ãå¿ èŠã§ãã
- ã¹ãããã®æå°åïŒå¿ èŠãªæ å ±ã®å ¥åãæå°éã«æããã·ã³ãã«ãªæé ã§æ±ºæžãå®äºã§ããããã«ããã
- å€æ§ãªæ±ºæžæ段ïŒã¯ã¬ãžããã«ãŒããéè¡æ¯èŸŒãã³ã³ããæããªã©ã顧客ã®å¥œã¿ã«åããã決æžæ段ãæäŸããã
- ã»ãã¥ãªãã£ã®åŒ·åïŒSSLã«ããæå·åéä¿¡ãäžæ£æ€ç¥ã·ã¹ãã ã®å°å ¥ãªã©ãã»ãã¥ãªãã£å¯Ÿçã培åºããã
- ãšã©ãŒåŠçã®æé©åïŒå ¥åãšã©ãŒãã·ã¹ãã ãšã©ãŒãçºçããå Žåã®å¯ŸåŠæ¹æ³ãæ確ã«ãã顧客ã®äžå®ãæå°éã«æããã
決æžããã»ã¹ãã·ã³ãã«ãã€å®å šã«èšèšããããšã§ã顧客ã¯å®å¿ããŠè³Œå ¥æç¶ããé²ããããšãã§ããŸãããŸãã決æžå®äºãŸã§ã®é¢è±çã®æžå°ãããªããŒãçã®åäžã«ãã€ãªãããŸãã
ãªã³ã©ã€ã³ã¹ãã¢ã®ãŠãŒã¶ããªãã£æ¹åã«ã¯ããŠã§ããµã€ãã®ããã²ãŒã·ã§ã³ãšæ€çŽ¢æ©èœãååããŒãžã®æ å ±ã®å å®ãšèŠãããã決æžããã»ã¹ã®ã·ã³ãã«åãšã»ãã¥ãªãã£å¯Ÿçãªã©ãå€å²ã«ãããåãçµã¿ãå¿ èŠã§ãã顧客ã®ããŒãºãè¡åãæ·±ãç解ããããã«åºã¥ããŠæ¹åãç©ã¿éããããšãéèŠã§ãããŠãŒã¶ããªãã£ã®é«ããªã³ã©ã€ã³ã¹ãã¢ã¥ãããéããŠã顧客æºè¶³åºŠã®åäžãšå£²äžå¢å ãå®çŸããŸãããã
ãŸãšã
å°å£²æ¥ã«ããããŠãŒã¶ããªãã£ã¯ã顧客æºè¶³åºŠã売äžã«çŽçµããéèŠãªèŠçŽ ã§ããåºèã¬ã€ã¢ãŠãã®æé©åãååã®èŠãããé 眮ãæ¥å®¢ã¹ãã«ã®åäžãªã©ãåºèéå¶ã®ããããé¢ã§ãŠãŒã¶ããªãã£ãé«ãã工倫ãæ±ããããŸããã€ãŸãããŠãŒã¶ããªãã£ã®äœãã¯ã顧客æºè¶³åºŠã®äœäžãæ©äŒæ倱ã«ã€ãªããã®ã§ãããªã³ã©ã€ã³ã¹ãã¢ã§ã¯ãããã²ãŒã·ã§ã³ãæ€çŽ¢æ©èœã®å å®ãååããŒãžã®æ å ±ã®å å®ã決æžããã»ã¹ã®ã·ã³ãã«åãªã©ãéèŠã§ãããŸããã¹ããŒããã©ã³ã®æ®åã«ãããã¢ãã€ã«ããã€ã¹ã§ã®è³Œè²·è¡åãå¢ããŠãããã¢ãã€ã«ç«¯æ«ã«æé©åããããŠãŒã¶ããªãã£ãæ±ããããŠããŸããã€ãŸãããŠãŒã¶ããªãã£ã®åäžã¯ã顧客æºè¶³åºŠãé«ããäŒæ¥ã®æç¶çãªæé·ãæ¯ããéèŠãªèŠå ãªã®ã§ããå°å£²æ¥ã¯ããŠãŒã¶ããªãã£ãè¿œæ±ãã顧客ã«å¯ãæ·»ã£ãåºèã»ãµã€ãäœãã«æ³šåããããšã§ãããžãã¹ã®çºå±ãç®æããŠããã¹ãã§ãããã