ééŒæ¥çã¯ãé«å質ãªè£œåã®æäŸãšçç£æ§åäžã«æ³šåããŠããŸããããè¿å¹Žã§ã¯ãŠãŒã¶ããªãã£ã®éèŠæ§ã泚ç®ãããŠããŸããè€éãªæ¥åããã»ã¹ãå°éçšèªãã¬ã¬ã·ãŒã·ã¹ãã ã®ååšãªã©ãééŒæ¥çç¹æã®èª²é¡ãããããããŠãŒã¶ããªãã£ã®æ¹åãæ±ããããŠããŸããæ¬èšäºã§ã¯ãééŒæ¥çã«ããããŠãŒã¶ããªãã£ã®éèŠæ§ã«ã€ããŠè§£èª¬ãããŠãŒã¶ãŒäžå¿èšèšã®å°å ¥ãæ å ±ã¢ãŒããã¯ãã£ã®æé©åãã€ã³ã¿ã©ã¯ã·ã§ã³ãã¶ã€ã³ã®æ¹åãªã©ã®ãã€ã³ãã玹ä»ããŸããããã«ãééŒæ¥çã®ãŠãŒã¶ããªãã£åäžäºäŸãéããŠãå ·äœçãªåãçµã¿æ¹æ³ãæ¢ããŸãã
1. ééŒæ¥ã«ããããŠãŒã¶ããªãã£ã®éèŠæ§
ééŒæ¥çã¯ã補åã®å質ãçç£æ§ã®åäžã«æ³šåããŠããŸããããè¿å¹Žã§ã¯ãŠãŒã¶ããªãã£ã®éèŠæ§ã泚ç®ãããŠããŸãããŠãŒã¶ããªãã£ãåäžãããããšã§ã顧客æºè¶³åºŠã®åäžãæ¥åå¹çåã«ã€ãªãããã²ããŠã¯äŒæ¥ã®ç«¶äºå匷åã«å¯äžããŸããæ¬èšäºã§ã¯ãééŒæ¥çã«ããããŠãŒã¶ããªãã£ã®éèŠæ§ã«ã€ããŠãåå¿è åãã«ãããããã解説ããŸãã
1-1. ãŠãŒã¶ããªãã£ãšã¯äœã
ãŠãŒã¶ããªãã£ãšã¯ããŠãŒã¶ãŒã補åããµãŒãã¹ã䜿çšããéã®äœ¿ãããããæºè¶³åºŠãè¡šãæŠå¿µã§ããå ·äœçã«ã¯ã以äžã®ãããªèŠçŽ ãå«ãŸããŸãã
- çŽæçã§åãããããã€ã³ã¿ãŒãã§ãŒã¹
- å¹ççã§è¿ éãªã¿ã¹ã¯å®è¡
- ãšã©ãŒã®é²æ¢ãšé©åãªå¯ŸåŠ
- å¿«é©ã§æºè¶³åºŠã®é«ã䜿çšäœéš
ãããã®èŠçŽ ãæºããããšã§ããŠãŒã¶ãŒã¯è£œåããµãŒãã¹ãåæ»ã«å©çšã§ããæ¥åã®çç£æ§åäžã顧客æºè¶³åºŠã®åäžã«ã€ãªãããŸãã
1-2. ééŒæ¥çã®çŸç¶ãšãŠãŒã¶ããªãã£ã®èª²é¡
ééŒæ¥çã§ã¯ã以äžã®ãããªãŠãŒã¶ããªãã£ã«é¢ãã課é¡ãååšããŸãã
- è€éãªæ¥åããã»ã¹ãšå°éçšèªã®å€ã
- ã¬ã¬ã·ãŒã·ã¹ãã ãå€ãã€ã³ã¿ãŒãã§ãŒã¹ã®ååš
- çŸå Žäœæ¥å¡ã®IT掻çšã¹ãã«ã®äžè¶³
- éšééã®æ å ±å ±æãé£æºã®é£ãã
ãããã®èª²é¡ã«ãããæ¥åã®éå¹çåã人çãã¹ã®å¢å ãçŸå Žäœæ¥å¡ã®è² æ å¢ãªã©ã®åé¡ãçããŠããŸãããŠãŒã¶ããªãã£ãåäžãããããšã§ããããã®èª²é¡ã解決ããæ¥åã®å¹çåãå質åäžãå³ãããšãã§ããŸãã
1-3. ãŠãŒã¶ããªãã£åäžã«ããã¡ãªãã
ééŒæ¥çããŠãŒã¶ããªãã£ãåäžãããããšã§ã以äžã®ãããªã¡ãªãããæåŸ ã§ããŸãã
ã¡ãªãã | 説æ |
---|---|
æ¥åå¹çå | çŽæçã§äœ¿ããããã€ã³ã¿ãŒãã§ãŒã¹ã«ãããäœæ¥æéã®ççž®ã人çãã¹ã®æžå°ã«ã€ãªãã |
顧客æºè¶³åºŠåäž | ãŠãŒã¶ãŒã®èŠæã«å¿ãã補åããµãŒãã¹ãæäŸããããšã§ã顧客ãã€ã€ãªãã£ã®åäžãæåŸ ã§ãã |
ã³ã¹ãåæž | ãŠãŒã¶ããªãã£ã®é«ãã·ã¹ãã ã¯ãæè²ã³ã¹ããéçšã³ã¹ãã®åæžã«ã€ãªãã |
競äºå匷å | ãŠãŒã¶ããªãã£ã«åªãã補åããµãŒãã¹ã¯ãåžå Žã§ã®å·®å¥åèŠå ãšãªãã競äºåªäœã«ã€ãªãã |
ãŸãããŠãŒã¶ããªãã£åäžã¯ãåŸæ¥å¡ã®ã¢ãããŒã·ã§ã³åäžãäŒæ¥ã€ã¡ãŒãžã®åäžã«ãå¯äžããŸãããŠãŒã¶ããªãã£ãžã®æè³ã¯ãé·æçãªèŠ³ç¹ããèŠãŠãäŒæ¥äŸ¡å€ã®åäžã«ã€ãªããéèŠãªåãçµã¿ãšèšããã§ãããã
ééŒæ¥çãããžã¿ã«ãã©ã³ã¹ãã©ãŒã¡ãŒã·ã§ã³ïŒDXïŒãæšé²ããäžã§ãããŠãŒã¶ããªãã£ã¯æ¬ ãããªãèŠçŽ ã§ããæ°ããªããžã¿ã«ããŒã«ãæ©èœãå°å ¥ããéã«ã¯ããŠãŒã¶ãŒã®èŠç¹ã«ç«ã£ãèšèšãšå°å ¥ããã»ã¹ãæ±ããããŸãããŠãŒã¶ããªãã£ã軞ã«ããDXãé²ããããšã§ãæ¥åã®ããžã¿ã«åã«ããã¡ãªãããæ倧éã«åŒãåºãããšãã§ããã§ãããã
ãŠãŒã¶ããªãã£åäžã®ããã«ã¯ããŠãŒã¶ãŒã®è¡åãèŠæãç確ã«ææ¡ããããã補åããµãŒãã¹ã«åæ ãããããšãéèŠã§ãããŠãŒã¶ãŒèª¿æ»ããŠãŒã¶ããªãã£ãã¹ããªã©ã®ææ³ã掻çšããç¶ç¶çãªæ¹åãå³ãããšãæ±ããããŸãããŸãããŠãŒã¶ããªãã£ã®æèã瀟å ã«æµžéãããçµç¹å šäœã§ãŠãŒã¶ãŒäžå¿ã®èãæ¹ãå ±æããããšã倧åã§ãã
ééŒæ¥çã®äŒæ¥ããŠãŒã¶ããªãã£ãéèŠãããŠãŒã¶ãŒç®ç·ã§ã®è£œåããµãŒãã¹ã®éçºã»æ¹åã«åãçµãããšã§ãæ¥çå šäœã®ç«¶äºå匷åã«ã€ãªããããšãæåŸ ãããŸãããŠãŒã¶ããªãã£ãžã®æè³ã¯ãçæçãªã³ã¹ãã§ã¯ãªããé·æçãªäŒæ¥äŸ¡å€åäžãžã®æè³ãšæããã¹ãã§ããããä»åŸãééŒæ¥çã«ããããŠãŒã¶ããªãã£ã®éèŠæ§ãããã«é«ãŸãããšãäºæ³ãããåäŒæ¥ã®ãŠãŒã¶ããªãã£åäžãžã®åãçµã¿ã泚ç®ãããŸãã
2. ééŒæ¥ã®ãŠãŒã¶ããªãã£æ¹åã®ãã€ã³ã
ééŒæ¥çã«ããããŠãŒã¶ããªãã£ã®åäžã«ã¯ãæ§ã ãªèŠç¹ããã®ã¢ãããŒããå¿ èŠã§ããããã§ã¯ããŠãŒã¶ãŒäžå¿èšèšã®å°å ¥ãæ å ±ã¢ãŒããã¯ãã£ã®æé©åãã€ã³ã¿ã©ã¯ã·ã§ã³ãã¶ã€ã³ã®æ¹åãšãã3ã€ã®éèŠãªãã€ã³ãã«ã€ããŠè§£èª¬ããŸãã
2-1. ãŠãŒã¶ãŒäžå¿èšèšã®å°å ¥
ãŠãŒã¶ãŒäžå¿èšèšïŒUCDïŒã¯ããŠãŒã¶ãŒã®ããŒãºãèŠæ±ãéçºããã»ã¹ã®äžå¿ã«çœ®ãããŠãŒã¶ããªãã£ã®é«ã補åããµãŒãã¹ãåµåºããèšèšææ³ã§ããééŒæ¥çã«ãããŠããUCDã®èãæ¹ãå°å ¥ããããšãéèŠã§ãã
UCDã®å®è·µã«ã¯ã以äžã®ãããªã¹ããããå«ãŸããŸãã
- ãŠãŒã¶ãŒèª¿æ»ïŒãŠãŒã¶ãŒã®ç¹æ§ãè¡åãããŒãºãæ·±ãç解ããããã®èª¿æ»ãå®æœããã
- ãã«ãœãã®äœæïŒèª¿æ»çµæã«åºã¥ãããŠãŒã¶ãŒã®å žåçãªå±æ§ãè¡åãã¿ãŒã³ãè¡šçŸãããã«ãœããäœæããã
- ã·ããªãªã®èšèšïŒãã«ãœããåºã«ããŠãŒã¶ãŒã®å ·äœçãªå©çšã·ãŒã³ãæ³å®ããã·ããªãªãèšèšããã
- ãããã¿ã€ãã³ã°ïŒã·ããªãªã«åºã¥ãããŠãŒã¶ãŒã€ã³ã¿ãŒãã§ãŒã¹ã®ãããã¿ã€ããäœæãããŠãŒã¶ããªãã£ãè©äŸ¡ããã
- å埩çãªæ¹åïŒè©äŸ¡çµæãèžãŸããèšèšãæ¹åããå床ãŠãŒã¶ããªãã£ãè©äŸ¡ããããã®éçšãç¹°ãè¿ããæé©ãªãŠãŒã¶ããªãã£ãè¿œæ±ããã
ééŒæ¥çã®äŒæ¥ãUCDãå°å ¥ããããšã§ããŠãŒã¶ãŒã®çã®ããŒãºã«åèŽãã補åããµãŒãã¹ãéçºãããŠãŒã¶ããªãã£ãåäžãããããšãã§ããŸãã
2-2. æ å ±ã¢ãŒããã¯ãã£ã®æé©å
æ å ±ã¢ãŒããã¯ãã£ïŒIAïŒã¯ãæ å ±ã®æ§é åãšäœç³»åã«é¢ããèšèšååãæããŸããééŒæ¥çã®ã·ã¹ãã ãããã¥ã¡ã³ãã«ã¯ãè€éãªæ å ±ãå€ãå«ãŸããŠãããããIAã®æé©åãéèŠã§ãã
IAã®æé©åã«ã¯ã以äžã®ãããªåãçµã¿ãæå¹ã§ãã
- æ å ±ã®éå±€åïŒæ å ±ãè«ççãªéå±€æ§é ã§æŽçãããŠãŒã¶ãŒãå¿ èŠãªæ å ±ã«å®¹æã«ã¢ã¯ã»ã¹ã§ããããã«ããã
- ããã²ãŒã·ã§ã³ã®æ¹åïŒãŠãŒã¶ãŒãç®çã®æ å ±ã«ãã©ãçããããããã«ããã²ãŒã·ã§ã³æ§é ãèšèšããã
- æ€çŽ¢æ©èœã®åŒ·åïŒå¹æçãªæ€çŽ¢æ©èœãæäŸãããŠãŒã¶ãŒãæ±ããæ å ±ãçŽ æ©ãèŠã€ããããããã«ããã
- çšèªã®çµ±äžïŒæ¥çç¹æã®å°éçšèªãå¹³æãªèšèã«çœ®ãæããããçšèªéãæäŸãããããããšã§ããŠãŒã¶ãŒã®ç解ãå©ããã
IAãæé©åããããšã§ããŠãŒã¶ãŒãå¿ èŠãªæ å ±ã«å¹ççã«ã¢ã¯ã»ã¹ã§ããããã«ãªããæ¥åã®çç£æ§åäžããŠãŒã¶ãŒæºè¶³åºŠã®åäžã«ã€ãªãããŸãã
2-3. ã€ã³ã¿ã©ã¯ã·ã§ã³ãã¶ã€ã³ã®æ¹å
ã€ã³ã¿ã©ã¯ã·ã§ã³ãã¶ã€ã³ïŒIxDïŒã¯ããŠãŒã¶ãŒãšè£œåã»ãµãŒãã¹ã®ã€ã³ã¿ã©ã¯ã·ã§ã³ïŒçžäºäœçšïŒãèšèšããé åã§ããééŒæ¥çã®ã·ã¹ãã ãããŒã«ã«ãããŠãçŽæçã§äœ¿ããããã€ã³ã¿ã©ã¯ã·ã§ã³ãæäŸããããšãéèŠã§ãã
IxDã®æ¹åã«ã¯ã以äžã®ãããªç¹ã«çæããå¿ èŠããããŸãã
- äžè²«æ§ã®ããã€ã³ã¿ãŒãã§ãŒã¹ïŒã·ã¹ãã å šäœã§äžè²«ãããã¶ã€ã³ãæäœæ§ãç¶æãããŠãŒã¶ãŒã®åŠç¿ã³ã¹ããæžããã
- ãã£ãŒãããã¯ã®æäŸïŒãŠãŒã¶ãŒã®ã¢ã¯ã·ã§ã³ã«å¯ŸããŠé©åãªãã£ãŒãããã¯ãæäŸããçŸåšã®ç¶æ ãçµæãæ確ã«äŒããã
- ãšã©ãŒé²æ¢ãšå埩ïŒãšã©ãŒãæªç¶ã«é²ãèšèšãå¿ããããšã©ãŒãçºçããå Žåã§ããŠãŒã¶ãŒã容æã«å埩ã§ããæ段ãæäŸããã
- ãŠãŒã¶ãŒã®ç¿ç床ã«åãããèšèšïŒåå¿è ããäžçŽè ãŸã§ãæ§ã ãªãŠãŒã¶ãŒã®ç¿ç床ã«é©ããæäœæ¹æ³ãã·ã§ãŒãã«ãããçšæããã
IxDãæ¹åããããšã§ããŠãŒã¶ãŒã¯è£œåããµãŒãã¹ãããçŽæçã«æäœã§ããæ¥åã®å¹çåãæºè¶³åºŠã®åäžãæåŸ ã§ããŸãã
ééŒæ¥çã«ããããŠãŒã¶ããªãã£ã®æ¹åã«ã¯ããŠãŒã¶ãŒäžå¿èšèšãæ å ±ã¢ãŒããã¯ãã£ã®æé©åãã€ã³ã¿ã©ã¯ã·ã§ã³ãã¶ã€ã³ã®æ¹åãéèŠãªãã€ã³ããšãªããŸãããããã®èŠçŽ ãç·åçã«æãããŠãŒã¶ãŒã®èŠç¹ã«ç«ã£ãèšèšãšéçºãé²ããããšãæ±ããããŸãã
ãŸãããŠãŒã¶ããªãã£ã®æ¹åã«ã¯ãçµç¹å šäœã§ã®æèæ¹é©ãšç¶ç¶çãªåãçµã¿ãäžå¯æ¬ ã§ããçµå¶å±€ããã®ç解ãšæ¯æŽãåŸãŠã瀟å ã«ãŠãŒã¶ããªãã£ã®æåãæ ¹ä»ãããããšãéèŠã§ããå®æçãªãŠãŒã¶ãŒèª¿æ»ããŠãŒã¶ããªãã£è©äŸ¡ãå®æœããPDCAãµã€ã¯ã«ãåããªãããç¶ç¶çãªæ¹åãå³ãããšãæãŸããŸãã
ééŒæ¥çã®äŒæ¥ãããããã®ãã€ã³ããèžãŸããŠãŠãŒã¶ããªãã£ã®æ¹åã«åãçµãããšã§ãæ¥åå¹çåã顧客æºè¶³åºŠåäžãã³ã¹ãåæžã競äºå匷åãªã©ã®æ§ã ãªã¡ãªããã享åã§ããã§ãããããŠãŒã¶ããªãã£ã®é«ã補åããµãŒãã¹ãæäŸããããšã¯ãäŒæ¥ã®æç¶çãªæé·ãšçºå±ã«æ¬ ãããªãèŠçŽ ãšãªããŸãã
ä»åŸãããžã¿ã«æè¡ã®é²æ©ãšãšãã«ãééŒæ¥çã®ãŠãŒã¶ããªãã£ãžã®èŠæ±ã¯ããã«é«ãŸãããšãäºæ³ãããŸããäŒæ¥ã«ã¯ããŠãŒã¶ãŒã®å£°ã«è³ãåŸãããŠãŒã¶ããªãã£ãéèŠãã補åã»ãµãŒãã¹éçºã«åãçµãããšãæ±ããããŸãããŠãŒã¶ããªãã£ã®åäžã¯ãééŒæ¥çã®æªæ¥ãåãæãéµãšãªãã§ãããã
3. ééŒæ¥çã®ãŠãŒã¶ããªãã£åäžäºäŸ
ããã§ã¯ãééŒæ¥çã«ãããå ·äœçãªãŠãŒã¶ããªãã£åäžäºäŸã3ã€çŽ¹ä»ããŸããå瀟ã®åãçµã¿ããããŠãŒã¶ããªãã£æ¹åã®ãã³ããåŸãããšãã§ããã§ãããã
3-1. A瀟ã®äºäŸ: ãŠãŒã¶ããªãã£ãã¹ãã®å®æœ
A瀟ã¯ãèªç€Ÿã®çç£ç®¡çã·ã¹ãã ã®ãŠãŒã¶ããªãã£åäžãç®çã«ããŠãŒã¶ããªãã£ãã¹ããå®æœããŸãããå®éã®ãŠãŒã¶ãŒã«åå ããŠããããã·ã¹ãã ã®æäœæ§ãç解ãããããè©äŸ¡ããŠããããŸããããã¹ãã®çµæã以äžã®ãããªèª²é¡ãæããã«ãªããŸããã
- äžéšã®æ©èœãèŠã€ãã«ãããå©çšãããŠããªã
- ãšã©ãŒã¡ãã»ãŒãžã®å 容ããããã«ãã
- ãã«ãæ©èœãäžååã§ããŠãŒã¶ãŒãå°ãããšããã
ãããã®èª²é¡ãèžãŸããA瀟ã¯ã·ã¹ãã ã®æ¹åãé²ããŸãããã¡ãã¥ãŒæ§æã®èŠçŽãããšã©ãŒã¡ãã»ãŒãžã®æ¹åããã«ãæ©èœã®æ¡å ãªã©ãè¡ã£ãçµæããŠãŒã¶ãŒã®æºè¶³åºŠãå€§å¹ ã«åäžããŸããããŠãŒã¶ããªãã£ãã¹ããéããŠãå®éã®ãŠãŒã¶ãŒã®å£°ãåæ ãããããšã®éèŠæ§ã確èªãããäºäŸãšèšããŸãã
3-2. B瀟ã®äºäŸ: UIã®å·æ°ã«ãã顧客æºè¶³åºŠã®åäž
B瀟ã¯ãèªç€Ÿã®é¡§å®¢ããŒã¿ã«ãµã€ãã®ãŠãŒã¶ãŒã€ã³ã¿ãŒãã§ãŒã¹ïŒUIïŒãå·æ°ãã顧客æºè¶³åºŠã®åäžãå³ããŸãããåŸæ¥ã®UIã¯æ å ±ãæŽçãããŠãããã顧客ãç®çã®æ å ±ã«ãã©ãçããŸã§ã«æéãããããšãã課é¡ããããŸããã
B瀟ã¯ã顧客ã«ã¢ã³ã±ãŒããå®æœããããŒã¿ã«ãµã€ãã«æ±ããæ©èœãæ å ±ã調æ»ããŸããããã®çµæãåºã«ã以äžã®ãããªUIæ¹åãè¡ããŸããã
- ãã䜿ãããæ©èœãäžäœã«é 眮
- æ å ±ãã«ããŽãªãŒããšã«æŽçããããã²ãŒã·ã§ã³ãæ¹å
- æ€çŽ¢æ©èœã匷åããç®çã®æ å ±ã«çŽ æ©ãã¢ã¯ã»ã¹ã§ããããã«
- ã¬ã¹ãã³ã·ããã¶ã€ã³ãæ¡çšããã¢ãã€ã«ç«¯æ«ã§ã䜿ãããã
UIã®å·æ°åŸã顧客æºè¶³åºŠèª¿æ»ãå®æœãããšãããæºè¶³åºŠãå€§å¹ ã«äžæããããŒã¿ã«ãµã€ãã®å©çšçãåäžããŸããã顧客ã®å£°ã«è³ãåŸãããŠãŒã¶ããªãã£ãéèŠããUIãã¶ã€ã³ãå¥åããäºäŸã§ãã
3-3. C瀟ã®äºäŸ: ãŠãŒã¶ããªãã£ã¬ã€ãã©ã€ã³ã®çå®
C瀟ã¯ã瀟å ã®ã·ã¹ãã éçºã«ããããŠãŒã¶ããªãã£ã®åäžãç®çã«ãç¬èªã®ãŠãŒã¶ããªãã£ã¬ã€ãã©ã€ã³ãçå®ããŸãããã¬ã€ãã©ã€ã³ã«ã¯ã以äžã®ãããªå 容ãçã蟌ãŸããŠããŸãã
- ãŠãŒã¶ãŒäžå¿èšèšã®ååãšå®è·µæ¹æ³
- æ å ±ã¢ãŒããã¯ãã£èšèšã®æé
- ã€ã³ã¿ã©ã¯ã·ã§ã³ãã¶ã€ã³ã®åºæ¬ã«ãŒã«
- ã¢ã¯ã»ã·ããªãã£ãžã®é æ ®äºé
- ãŠãŒã¶ããªãã£ãã¹ãã®å®æœæ¹æ³
C瀟ã¯ããã®ã¬ã€ãã©ã€ã³ãå šç€Ÿçã«å±éããã·ã¹ãã éçºã®åãã§ãŒãºã§ãŠãŒã¶ããªãã£ã®èŠç¹ãåãå ¥ããããšã培åºããŸãããã¬ã€ãã©ã€ã³ã®å°å ¥ã«ãããéçºããŒã å ã§ãŠãŒã¶ããªãã£ã®æèãé«ãŸãããŠãŒã¶ãŒã®æºè¶³åºŠãåäžããŸããããŸããéçºã®äžæµå·¥çšã§ãŠãŒã¶ããªãã£ãèæ ®ããããšã§ãææ»ããæžããéçºå¹çãæ¹åãããŸããã
C瀟ã®äºäŸã¯ããŠãŒã¶ããªãã£åäžã«ã¯çµç¹çãªåãçµã¿ãéèŠã§ããããšã瀺ããŠããŸããã¬ã€ãã©ã€ã³ã®çå®ãšå šç€Ÿçãªå±éã«ããããŠãŒã¶ããªãã£ã®æåãéžæããç¶ç¶çãªæ¹åãä¿ãããšãã§ããŸãã
以äžã3瀟ã®äºäŸããããŠãŒã¶ããªãã£åäžã«åããæ§ã ãªã¢ãããŒããæå¹ã§ããããšãããããŸãããŠãŒã¶ããªãã£ãã¹ãã«ããçŸç¶ã®ææ¡ãUIãã¶ã€ã³ã®æ¹åãã¬ã€ãã©ã€ã³ã®çå®ãšå±éãªã©ãããããã®äŒæ¥ã®ç¶æ³ã«åãããåãçµã¿ãæ±ããããŸãã
ééŒæ¥çã®äŒæ¥ãããããã®äºäŸãåèã«ããªãããèªç€Ÿã®ãŠãŒã¶ããªãã£åäžçãæ€èšããå®è·µããŠããããšãæåŸ ãããŸãããŠãŒã¶ãŒã®å£°ã«è³ãåŸããç¶ç¶çãªæ¹åãé²ããããšã§ããŠãŒã¶ããªãã£ã®é«ã補åããµãŒãã¹ãæäŸãã競äºåã®åŒ·åã«ã€ãªããããšãã§ããã§ãããã
ãŠãŒã¶ããªãã£åäžã¯äžæäžå€ã§å®çŸã§ãããã®ã§ã¯ãããŸããããå°éãªåªåã®ç©ã¿éãã倧ããªææãçã¿åºããŸããééŒæ¥çã®åäŒæ¥ãããŠãŒã¶ããªãã£ãéèŠãªçµå¶èª²é¡ãšäœçœ®ã¥ããå šç€Ÿäžäžžãšãªã£ãŠåãçµãããšãæ±ããããŸããä»åŸãééŒæ¥çã«ããããŠãŒã¶ããªãã£ã®åªããäºäŸãå¢ããŠããããšãæåŸ ããããšæããŸãã
ãŸãšã
ééŒæ¥çã«ããããŠãŒã¶ããªãã£ã®éèŠæ§ãé«ãŸã£ãŠããŸããè€éãªæ¥åããã»ã¹ãå°éçšèªãã¬ã¬ã·ãŒã·ã¹ãã ã®ååšãªã©ãééŒæ¥çç¹æã®èª²é¡ã解決ããããã«ããŠãŒã¶ãŒäžå¿èšèšã®å°å ¥ãæ å ±ã¢ãŒããã¯ãã£ã®æé©åãã€ã³ã¿ã©ã¯ã·ã§ã³ãã¶ã€ã³ã®æ¹åãæ±ããããŸãããŠãŒã¶ããªãã£åäžã«ãããæ¥åå¹çåã顧客æºè¶³åºŠåäžãã³ã¹ãåæžã競äºå匷åãªã©ã®ã¡ãªãããæåŸ ã§ããŸããééŒæ¥çã®äŒæ¥ããŠãŒã¶ããªãã£ãéèŠãããŠãŒã¶ãŒã®å£°ã«è³ãåŸããªããç¶ç¶çãªæ¹åã«åãçµãããšããæ¥çå šäœã®çºå±ã«ã€ãªããã§ãããã