åºåæ¥çã«ãããŠããã€ãã¡ãã£ã¢ã¯é·å¹Žã«ãããéèŠãªåœ¹å²ãæ ã£ãŠããŸãããããããè¿å¹Žã®ããžã¿ã«åºåã®å°é ã«ããããã€ãã¡ãã£ã¢ã®åšãæ¹ã«ãå€åãæ±ããããŠããŸããäŒæ¥ããã€ãã¡ãã£ã¢ãå¹æçã«æŽ»çšããããã«ã¯ããã®ç¹æ§ãç解ããé©åãªæŠç¥ãç«ãŠãããšãäžå¯æ¬ ã§ããæ¬èšäºã§ã¯ãåºåæ¥ã«ããããã€ãã¡ãã£ã¢ã®æŽ»çšã«ã€ããŠãåå¿è åãã«åŸ¹åºçã«è§£èª¬ããŸãããã€ãã¡ãã£ã¢ã®å®çŸ©ãçš®é¡ã掻çšã®åºæ¬æŠç¥ãããéçšã«ããã泚æç¹ãŸã§ãå¹ åºãã«ããŒããŸãããã€ãã¡ãã£ã¢ãæå¹ã«æŽ»çšããåºåå¹æãæ倧åããããã®ãã³ããæºèŒã§ããåºåäž»ã®çæ§ã«ã¯ããã²åèã«ããŠããã ããã°ãšæããŸãã
ãã€ãã¡ãã£ã¢ãšã¯äœãïŒåºåæ¥çã§æ¬ ãããªãååš
ãã€ãã¡ãã£ã¢ãšã¯ãåºåäž»ãåºåæ ãè³Œå ¥ãã察䟡ãæ¯æãããšã§åºåãé ä¿¡ããã¡ãã£ã¢ã®ããšãæããŸãããã¬ããã©ãžãªãæ°èãéèªãªã©ã®äŒçµ±çãªåºååªäœãããã€ã³ã¿ãŒãããäžã®ãããŒåºåãã¢ãã£ãªãšã€ãåºåãŸã§ãå¹ åºãåªäœãå«ãŸããŸãããã€ãã¡ãã£ã¢ã¯ãåºåæ¥çã«ãããŠé·å¹Žã«ãããéèŠãªåœ¹å²ãæ ã£ãŠããŸããã
ãã€ãã¡ãã£ã¢ã®å®çŸ©ãšç¹åŸŽ
ãã€ãã¡ãã£ã¢ã®æ倧ã®ç¹åŸŽã¯ãåºåäž»ãåºåæ ãè²·ãåãããšã§ã確å®ã«åºåãé ä¿¡ã§ããç¹ã«ãããŸããåºåäž»ã¯ãäºç®ã«å¿ããŠåºåæ ãè³Œå ¥ããèªç€Ÿã®ååããµãŒãã¹ãã¢ããŒã«ããããšãã§ããŸãããŸãããã€ãã¡ãã£ã¢ã§ã¯ãåºåã®æ²èŒå Žæãæéã衚瀺æ¹æ³ãªã©ã现ããæå®ã§ãããããã¿ãŒã²ãããšãªã顧客局ã«å¹æçã«ãªãŒãããããšãå¯èœã§ãã
ãã€ãã¡ãã£ã¢ã®ããäžã€ã®ç¹åŸŽã¯ãåºåå¹æã®æž¬å®ãæ¯èŒç容æãªç¹ã§ããåºåäž»ã¯ãåºåã®è¡šç€ºåæ°ãã¯ãªãã¯æ°ã販売æ°ãªã©ã®ææšãçšããŠãåºåã®ææãææ¡ããããšãã§ããŸããããã«ãããåºåæŠç¥ã®æ¹åãäºç®é åã®æé©åãè¡ãããšãå¯èœãšãªããŸãã
ãã€ãã¡ãã£ã¢ã®çš®é¡ãšåé¡
ãã€ãã¡ãã£ã¢ã¯ãåªäœã®çš®é¡ã«ãã£ãŠå€§ããåé¡ããããšãã§ããŸãã以äžã«ãäž»ãªãã€ãã¡ãã£ã¢ã®çš®é¡ãæããŸãã
- ãã¬ãåºåïŒãã¬ãçªçµã®åéã«æŸéãããåºåãåºåäž»ã¯ãçªçµã®å 容ãæŸéæé垯ã«å¿ããŠåºåæ ãè³Œå ¥ããŸãã
- ã©ãžãªåºåïŒã©ãžãªçªçµå ã§æŸéãããåºåãå°åå¯çåã®åºåã«é©ããŠããŸãã
- æ°èåºåïŒæ°èçŽé¢ã«æ²èŒãããåºåãå šåœçŽãå°æ¹çŽãªã©ãåªäœã®ç¹æ§ã«å¿ããåºåå±éãå¯èœã§ãã
- éèªåºåïŒéèªã®çŽé¢ã«æ²èŒãããåºåãèªè ã®èå³é¢å¿ã«åãããåºåãæã€ããšãã§ããŸãã
- ã€ã³ã¿ãŒãããåºåïŒãããŒåºåãã¢ãã£ãªãšã€ãåºåãæ€çŽ¢é£åååºåãªã©ããªã³ã©ã€ã³äžã§é ä¿¡ãããåºåãã¿ãŒã²ãã£ã³ã°ã®ç²ŸåºŠãé«ããå¹æ枬å®ã容æã§ãã
ãããã®ãã€ãã¡ãã£ã¢ã¯ãåºåäž»ã®ããŒãºãäºç®ãã¿ãŒã²ããå±€ãªã©ã«å¿ããŠéžæãããŸããè¿å¹Žã§ã¯ãã€ã³ã¿ãŒãããåºåã®æé·ãèãããããžã¿ã«åºååžå Žãæ¡å€§ããŠããŸãããããããã¬ããæ°èãªã©ã®äŒçµ±çãªã¡ãã£ã¢ããäŸç¶ãšããŠäžå®ã®åºåéèŠãç¶æããŠããŸãã
ãã€ãã¡ãã£ã¢ãåºåæ¥çã§éèŠèŠãããçç±
ãã€ãã¡ãã£ã¢ãåºåæ¥çã§éèŠèŠãããçç±ã¯ã以äžã®éãã§ãã
- 確å®ãªåºåé ä¿¡ïŒãã€ãã¡ãã£ã¢ã§ã¯ãåºåæ ãè²·ãåãããšã§ã確å®ã«åºåãé ä¿¡ã§ããŸããããã«ãããåºåäž»ã¯å®å®ããåºåå¹æãæåŸ ã§ããŸãã
- ã¿ãŒã²ãã£ã³ã°ã®å®¹æãïŒåªäœã®ç¹æ§ã«å¿ããŠãã¿ãŒã²ãããšãªã顧客局ã«å¹æçã«ã¢ãããŒãã§ããŸããäŸãã°ãéèªåºåã§ã¯èªè å±€ã«åãããåºåæ²èŒãå¯èœã§ãã
- åºåå¹æã®æž¬å®ïŒãã€ãã¡ãã£ã¢ã§ã¯ãåºåã®è¡šç€ºåæ°ãã¯ãªãã¯æ°ãªã©ãå ·äœçãªææšãçšããŠåºåå¹æã枬å®ã§ããŸããããã«ãããåºåæŠç¥ã®æé©åãå¯èœãšãªããŸãã
- ãã©ã³ãèªç¥åºŠã®åäžïŒãã€ãã¡ãã£ã¢ã掻çšããããšã§ãäŒæ¥ã®ãã©ã³ãèªç¥åºŠãå¹æçã«é«ããããšãã§ããŸããç¹ã«ããã¬ãåºåã¯åºãç¯å²ã«ãªãŒãã§ããããããã©ã³ãã€ã¡ãŒãžã®æ§ç¯ã«åœ¹ç«ã¡ãŸãã
åºåäž»ã«ãšã£ãŠããã€ãã¡ãã£ã¢ã¯æ¬ ãããªãåºåæ段ã®äžã€ã§ããã¡ãã£ã¢ã®å€æ§åãé²ãäžããã€ãã¡ãã£ã¢ãšãªãŠã³ãã¡ãã£ã¢ãã¢ãŒã³ãã¡ãã£ã¢ãé©åã«çµã¿åãããããšã§ãå¹æçãªåºåæŠç¥ãç«ãŠãããšãéèŠãšãªããŸããåºåæ¥çã§ã¯ãããããããã€ãã¡ãã£ã¢ã®éèŠæ§ã¯å€ãããªãã§ããããåæã«ãããžã¿ã«åºåã®å°é ã«ãããæ°ããªãã€ãã¡ãã£ã¢ã®åœ¢æ ãç»å Žããããšãäºæ³ãããŸããåºåäž»ã¯ãæ代ã®å€åã«åãããŠãæé©ãªãã€ãã¡ãã£ã¢æŽ»çšæ¹æ³ã暡玢ããŠããå¿ èŠããããŸãã
ãã€ãã¡ãã£ã¢æŽ»çšã®åºæ¬æŠç¥
ã¿ãŒã²ããèšå®ãšã¡ãã£ã¢éžå®ã®ãã€ã³ã
ãã€ãã¡ãã£ã¢ã掻çšããäžã§ããŸãéèŠãªã®ãã¿ãŒã²ããèšå®ã§ããèªç€Ÿã®ååããµãŒãã¹ã«å¯ŸããŠãã©ã®ãããªå±æ§ã®é¡§å®¢å±€ã«ã¢ãããŒãããããæ確ã«ããããšãèå¿ã§ãã幎霢ãæ§å¥ãè·æ¥ã趣å³å奜ãªã©ãã¿ãŒã²ãããšãªã顧客åãå ·äœçã«æãããšã§ãæé©ãªãã€ãã¡ãã£ã¢ã®éžå®ãå¯èœãšãªããŸãã
ã¡ãã£ã¢éžå®ã®éã¯ãååªäœã®ç¹æ§ãç解ããããšãéèŠã§ããäŸãã°ããã¬ãåºåã¯å¹ åºã幎霢局ã«ãªãŒãã§ããäžæ¹ãã€ã³ã¿ãŒãããåºåã¯è¥å¹Žå±€ãžã®ã¢ãããŒãã«é©ããŠããŸãããŸããæ°èãéèªã¯ãèªè å±€ã®èå³é¢å¿ã«åãããåºåå±éãå¯èœã§ããã¿ãŒã²ããåã«åèŽããã¡ãã£ã¢ãéžã¶ããšã§ãåºåå¹æãæ倧åã§ããŸãã
äºç®é åãšå¹æ枬å®ã®èãæ¹
ãã€ãã¡ãã£ã¢æŽ»çšã§ã¯ãäºç®é åãšå¹æ枬å®ã®èãæ¹ãéèŠãªãã€ã³ãã§ããéãããåºåäºç®ããã©ã®ã¡ãã£ã¢ã«ã©ã®çšåºŠé åããããæŠç¥çã«æ±ºå®ããå¿ èŠããããŸãããã®éãåã¡ãã£ã¢ã®åºåå䟡ãæ³å®ããããªãŒãæ°ãåºåå¹æãªã©ãåæ¡ããããšãæ±ããããŸãã
ãŸããåºååºçš¿åŸã¯ãå¹æ枬å®ãé©åã«è¡ãããšãæ¬ ãããŸãããåºåã®è¡šç€ºåæ°ãã¯ãªãã¯æ°ã販売æ°ãªã©ãèšå®ããææšã«åºã¥ããŠåºåããã©ãŒãã³ã¹ãè©äŸ¡ããŸããå¹æ枬å®ã®çµæãèžãŸããäºç®é åã®èŠçŽããåºåã¯ãªãšã€ãã£ãã®æ¹åãè¡ãããšã§ãPDCAãµã€ã¯ã«ãåããŠããããšãéèŠã§ãã
ã¯ãªãšã€ãã£ãå¶äœã®ã³ããšãã¹ããã©ã¯ãã£ã¹
ãã€ãã¡ãã£ã¢ã«ãããŠãåºåã¯ãªãšã€ãã£ãã®è³ªã¯åºåå¹æã«çŽçµããŸããã¿ãŒã²ãããšãªã顧客局ã®èå³é¢å¿ãæããèªç€Ÿã®ååããµãŒãã¹ã®é åã蚎æ±ããã¯ãªãšã€ãã£ããå¶äœããããšãæ±ããããŸãããã®éã以äžã®ãããªã³ãããã¹ããã©ã¯ãã£ã¹ãåèã«ãããšè¯ãã§ãããã
- ã¿ãŒã²ããåãæèãããã¶ã€ã³ãã³ããŒã䜿çšãã
- ååããµãŒãã¹ã®ãããã£ãããæ確ã«äŒãã
- èŠèªæ§ãå¯èªæ§ã«é æ ®ããã·ã³ãã«ã§åãããããã¬ã€ã¢ãŠãã«ãã
- ãã©ã³ãã€ã¡ãŒãžãæãªããªããã¶ã€ã³ãå¿ããã
- A/Bãã¹ããå®æœããåºåããã©ãŒãã³ã¹ãæ€èšŒãã
ãŸãããã€ãã¡ãã£ã¢ã®çš®é¡ã«ãã£ãŠãã¯ãªãšã€ãã£ãã®å¶äœãã€ã³ãã¯ç°ãªããŸããäŸãã°ãåç»åºåã§ã¯ãçæéã§ååããµãŒãã¹ã®é åãäŒãã工倫ãå¿ èŠã§ãããã£ã¹ãã¬ã€åºåã§ã¯ãèŠèªæ§ã®é«ããã¶ã€ã³ãæ±ããããŸããã¡ãã£ã¢ã®ç¹æ§ãç解ããæé©ãªã¯ãªãšã€ãã£ããå¶äœããããšãéèŠã§ãã
ãã€ãã¡ãã£ã¢æŽ»çšã®åºæ¬æŠç¥ãšããŠãã¿ãŒã²ããèšå®ãšã¡ãã£ã¢éžå®ãäºç®é åãšå¹æ枬å®ãã¯ãªãšã€ãã£ãå¶äœã®3ã€ã®èŠ³ç¹ãæããããŸããããããé©åã«å®è¡ããããšã§ããã€ãã¡ãã£ã¢ãéããåºåå¹æã®æ倧åãå³ãããšãã§ããã§ããããåºåäž»ã¯ãèªç€Ÿã®äºæ¥ç¹æ§ãããŒã±ãã£ã³ã°ç®çã«åãããŠãæé©ãªãã€ãã¡ãã£ã¢æŽ»çšæŠç¥ãç«æ¡ããå®è¡ããŠããããšãæ±ããããŸãã
ãã€ã³ã | å 容 |
---|---|
ã¿ãŒã²ããèšå® | èªç€Ÿã®ååããµãŒãã¹ã«åèŽãã顧客局ãæ確ã«ãã |
ã¡ãã£ã¢éžå® | ã¿ãŒã²ããåã«åã£ãã¡ãã£ã¢ãéžå®ããåªäœã®ç¹æ§ãç解ãã |
äºç®é å | åã¡ãã£ã¢ã®åºåå䟡ããªãŒãæ°ãèæ ®ããæŠç¥çã«äºç®ãé åãã |
å¹ææž¬å® | åºååºçš¿åŸã¯é©åãªææšã§å¹æã枬å®ããPDCAãµã€ã¯ã«ãåã |
ã¯ãªãšã€ãã£ãå¶äœ | ã¿ãŒã²ããåãæèããååããµãŒãã¹ã®é åã蚎æ±ããã¯ãªãšã€ãã£ããå¶äœãã |
ãã€ãã¡ãã£ã¢ã¯ãäŒæ¥ãè²»çšãæ¯æã£ãŠåºåãé ä¿¡ããã¡ãã£ã¢ã§ããããã¬ããã©ãžãªãæ°èãéèªãã€ã³ã¿ãŒããããªã©ãå€å²ã«ããããŸããåºåæ¥çã«ãããŠãã€ãã¡ãã£ã¢ã¯é·ããéèŠãªåœ¹å²ãæ ã£ãŠããŸãããä»åŸããããžã¿ã«åºåã®å°é ã«ããæ°ããªãã€ãã¡ãã£ã¢ã®åœ¢æ ãç»å Žããããšãäºæ³ãããŸããããã®éèŠæ§ã¯å€ãããªãã§ããããåºåäž»ã¯ãæ代ã®å€åã«åãããŠãæé©ãªãã€ãã¡ãã£ã¢æŽ»çšæ¹æ³ã暡玢ããŠããå¿ èŠããããŸãã
æ¬èšäºã§ã¯ããã€ãã¡ãã£ã¢æŽ»çšã®åºæ¬æŠç¥ã«ã€ããŠè§£èª¬ããŸãããã¿ãŒã²ããèšå®ãã¡ãã£ã¢éžå®ãäºç®é åãå¹æ枬å®ãã¯ãªãšã€ãã£ãå¶äœã®åãã€ã³ããæŒãããããšã§ããã€ãã¡ãã£ã¢ãéããåºåå¹æã®æ倧åãç®æããŸãããããã€ãã¡ãã£ã¢ãšãªãŠã³ãã¡ãã£ã¢ãã¢ãŒã³ãã¡ãã£ã¢ãé©åã«çµã¿åãããããšã§ãããå¹æçãªåºåæŠç¥ãç«ãŠãããšãã§ããŸããåºåäž»ã®çæ§ã«ã¯ãæ¬èšäºãåèã«ãèªç€Ÿã«æé©ãªãã€ãã¡ãã£ã¢æŽ»çšæŠç¥ãç«æ¡ã»å®è¡ããŠããã ããã°å¹žãã§ãã
ãã€ãã¡ãã£ã¢éçšã«ããã泚æç¹ãšå¯Ÿç
ãã€ãã¡ãã£ã¢ç¹æã®ãªã¹ã¯ãšèª²é¡
ãã€ãã¡ãã£ã¢ãéçšããäžã§ãããã€ãã®ãªã¹ã¯ã課é¡ããããŸãããŸããåºåè²»çšã®ç®¡çãæããããŸãããã€ãã¡ãã£ã¢ã¯ãåºåæ ãè³Œå ¥ãããããäºç®ç®¡çãéèŠã§ããé©åãªäºç®é åãšå¹æ枬å®ãè¡ããªããšãç¡é§ãªåºåè²»çšãçºçãããªã¹ã¯ããããŸãã
ãŸãããã€ãã¡ãã£ã¢ã§ã¯ãåºåã®æ²èŒå ãå 容ã«ãã£ãŠã¯ããã©ã³ãã€ã¡ãŒãžãæãªãæãããããŸããäžé©åãªãµã€ããæèã§ã®åºåæ²èŒã¯ãäŒæ¥ã®ä¿¡é Œæ§ãäœäžãããå¯èœæ§ãããã®ã§ããããã«ãåºåè©æ¬ºãäžæ£ã¯ãªãã¯ãªã©ããã€ãã¡ãã£ã¢ç¹æã®äžæ£è¡çºã«ã泚æãå¿ èŠã§ãã
ãã€ãã¡ãã£ã¢éçšã§ã¯ããããã®ãªã¹ã¯ã課é¡ãèªèããé©åã«å¯ŸåŠããããšãæ±ããããŸããäºç®ç®¡çãå¹æ枬å®ã®åŸ¹åºãæ²èŒå ã®ç²Ÿæ»ãäžæ£è¡çºãžã®å¯Ÿçãªã©ãå€è§çãªã¢ãããŒããæ¬ ãããŸããã
é¢é£æ³èŠå¶ã®ç解ãšéµå®
ãã€ãã¡ãã£ã¢ã掻çšããéã¯ãé¢é£ããæ³èŠå¶ãç解ããéµå®ããããšãéèŠã§ããç¹ã«ãæ¯å衚瀺æ³ãè¬æ©æ³ãªã©ãæ¥çããšã«åºæã®èŠå¶ããããŸãããããã®æ³åŸã«æµè§Šãããšãè¡æ¿åŠåã瀟äŒçä¿¡çšã®å€±å¢ã«ã€ãªãããªã¹ã¯ãããã®ã§ãã
äŸãã°ãæ¯å衚瀺æ³ã§ã¯ãåªè¯èª€èªè¡šç€ºãæå©èª€èªè¡šç€ºãªã©ãçŠæ¢ãããŠããŸããåºåå 容ãååããµãŒãã¹ã®å®æ ãšä¹é¢ããŠããªãããååã«ç¢ºèªããå¿ èŠããããŸããè¬æ©æ³ã§ã¯ãå»è¬åçã®åºåã«é¢ããèŠå¶ããããè¡šçŸãå¹èœå¹æã®èšŽæ±ã«æ³šæãå¿ èŠã§ãã
ãã€ãã¡ãã£ã¢éçšã«ãããŠã¯ãé¢é£æ³èŠå¶ãæ£ããç解ããã³ã³ãã©ã€ã¢ã³ã¹ã培åºããããšãæ±ããããŸãã瀟å æè²ãå°é家ã®å©èšãåŸããªã©ããŠãæ³çãªã¹ã¯ãæå°éã«æããããšãèèŠã§ãã
ã»ãã¥ãªãã£å¯Ÿçãšãã©ã³ãã»ãŒããã£ã®ç¢ºä¿
ãã€ãã¡ãã£ã¢ã掻çšããäžã§ãã»ãã¥ãªãã£å¯Ÿçãšãã©ã³ãã»ãŒããã£ã®ç¢ºä¿ãæ¬ ãããŸããããªã³ã©ã€ã³åºåã§ã¯ãæªæã®ãã第äžè ã«ããäžæ£è¡çºã®ãªã¹ã¯ããããŸããã¯ãªãã¯ãã©ãŠããåºåè©æ¬ºãªã©ã«å·»ã蟌ãŸãããšãåºåäºç®ãç¡é§ã«ãªãã ãã§ãªãããã©ã³ãã€ã¡ãŒãžã«ãæªåœ±é¿ãåãŒããããŸããã
ã»ãã¥ãªãã£å¯ŸçãšããŠã¯ãã¢ããã©ãŠã察çããŒã«ã®å°å ¥ããä¿¡é Œã§ããã¢ããããã¯ãŒã¯ã®éžå®ãªã©ãæããããŸãããŸããåºåæ²èŒå ã®ãµã€ããã¢ããªã®å®å šæ§ã確èªããããšãéèŠã§ãããã©ã³ãã«äžé©åãªã³ã³ãã³ãããµã€ãã§ã®åºåæ²èŒã¯é¿ããã¹ãã§ãããã
ãã©ã³ãã»ãŒããã£ã確ä¿ããã«ã¯ãåºåæ²èŒåºæºãæ確ã«ããéçšäœå¶ãæŽåããããšãæ±ããããŸãããã©ã³ãã€ã¡ãŒãžãæãªãå¯èœæ§ã®ãããµã€ããã³ã³ãã³ãããããã¯ãããªã©ãç©æ¥µçãªå¯Ÿçãå¿ èŠã§ãããŸããåºåæ²èŒåŸã®ã¢ãã¿ãªã³ã°ãè¡ããåé¡ãããã°éããã«å¯ŸåŠããããšãèå¿ã§ãã
ãã€ãã¡ãã£ã¢éçšã§ã¯ãã»ãã¥ãªãã£ãšãã©ã³ãã»ãŒããã£ã確ä¿ããããã®äžæã®åªåãæ¬ ãããŸãããå°éã¹ã¿ããã®é 眮ã瀟å é£æºã®åŒ·åãªã©ãäœå¶é¢ã§ã®å·¥å€«ãæ±ããããã§ãããããªã¹ã¯ãæå°éã«æãã€ã€ããã€ãã¡ãã£ã¢ã®å¹æãæ倧éã«åŒãåºãããšããåºåäž»ã«æ±ããããéèŠãªèª²é¡ãšèšããŸãã
ãã€ãã¡ãã£ã¢ã¯ãäŒæ¥ã«ãšã£ãŠæ¬ ãããªãåºåæ段ã®äžã€ã§ãããããããã®éçšã«ã¯æ§ã ãªãªã¹ã¯ã課é¡ã䌎ããŸããäºç®ç®¡çãå¹æ枬å®ãæ³çã³ã³ãã©ã€ã¢ã³ã¹ãã»ãã¥ãªãã£å¯Ÿçãªã©ãå€å²ã«ããã泚æç¹ãããã®ã§ãããããã«é©åã«å¯ŸåŠãããã€ãã¡ãã£ã¢ã®ç¹æ§ã掻ãããéçšãè¡ãããšããåºåå¹æã®æ倧åã«ã€ãªãããŸããåºåäž»ã«ã¯ããã€ãã¡ãã£ã¢ç¹æã®ãªã¹ã¯ãšèª²é¡ãæ£ããèªèãã察çãè¬ããããšã匷ãæ±ããããŠããŸãã
ãŸãšã
åºåæ¥çã«ãããŠããã€ãã¡ãã£ã¢ã¯é·å¹Žã«ãããéèŠãªåœ¹å²ãæ ã£ãŠããŸããããã€ãã¡ãã£ã¢ã®æ倧ã®ç¹åŸŽã¯ãåºåæ ãè²·ãåãããšã§ç¢ºå®ã«åºåé ä¿¡ã§ããç¹ãšãã¿ãŒã²ãã顧客局ã«å¹æçã«ãªãŒãã§ããç¹ã§ãããã€ãã¡ãã£ã¢æŽ»çšã®åºæ¬æŠç¥ãšããŠã¯ãã¿ãŒã²ããèšå®ãšã¡ãã£ã¢éžå®ãäºç®é åãšå¹æ枬å®ãã¯ãªãšã€ãã£ãå¶äœã®3ã€ã®èŠ³ç¹ãæããããŸããäžæ¹ã§ããã€ãã¡ãã£ã¢éçšã«ã¯ãäºç®ç®¡çããã©ã³ãã»ãŒããã£ãé¢é£æ³èŠå¶ã®éµå®ãªã©ãç¹æã®ãªã¹ã¯ãšèª²é¡ããããŸãããããã«é©åã«å¯ŸåŠãã€ã€ããã€ãã¡ãã£ã¢ã®ç¹æ§ã掻ãããéçšãè¡ãããšããåºåå¹æã®æ倧åã«ã€ãªããã§ãããã