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- Lovelock, C., & Wirtz, J. (2016). Services Marketing: People, Technology, Strategy (8th ed.). World Scientific Publishing Company.
- æ¥æ¬ããŒã±ãã£ã³ã°åŠäŒ (2020). ãããŒã±ãã£ã³ã°ãžã£ãŒãã«ã第39巻第4å·,ç¹éã亀éãµãŒãã¹ã®ããŒã±ãã£ã³ã°ã. æ¥æ¬ããŒã±ãã£ã³ã°åŠäŒ.
- æ ªåŒäŒç€Ÿæ¥æ¬æ¿çæè³éè¡ (2018). ãé茞æ¥çã®ååãšã«ã©ã¯ãªãããŒããããæ¬ïŒ»ææ°çã. ç§åã·ã¹ãã .
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