æŸéæ¥çã§ã¯ãèŠèŽè ã®å奜ãè¡åã«é¢ããèšå€§ãªããŒã¿ãèç©ãããŠããŸããããããã®ããŒã¿ãå¹æçã«æŽ»çšããããšã課é¡ãšãªã£ãŠããŸããããã§æ³šç®ãããŠããã®ããããŒã¿ããžã¥ã¢ã©ã€ãŒãŒã·ã§ã³ã§ããæ¬èšäºã§ã¯ãæŸéæ¥ã«ãããããŒã¿ããžã¥ã¢ã©ã€ãŒãŒã·ã§ã³ã®éèŠæ§ãé©çšåéãå®è·µæ¹æ³ã«ã€ããŠåŸ¹åºçã«è§£èª¬ããŸããããŒã¿ãèŠèŠçã«è¡šçŸããããšã§ãèŠèŽçåæãçªçµç·šæãããŒã±ãã£ã³ã°æŠç¥ãªã©ãæ§ã ãªå Žé¢ã§ã®ææ決å®ã®è³ªãé«ããããšãã§ããŸããæŸéæ¥çãããŒã¿ããªãã³ãªçµå¶ãæšé²ãã競äºåªäœæ§ã確ä¿ããããã«ã¯ãããŒã¿ããžã¥ã¢ã©ã€ãŒãŒã·ã§ã³ã®æŽ»çšãäžå¯æ¬ ã§ãã
æŸéæ¥ã«ãããããŒã¿ããžã¥ã¢ã©ã€ãŒãŒã·ã§ã³ãšã¯
æŸéæ¥çã¯ãèŠèŽè ã®å奜ãè¡åãã¿ãŒã³ã«é¢ããèšå€§ãªããŒã¿ãæ±ã£ãŠããŸãããããã®ããŒã¿ãå¹æçã«åæããææ決å®ã«æŽ»çšããããšãã競äºã®æ¿ããæŸéæ¥çã§æåããããã®éµãšãªããŸããããã§æ³šç®ãããŠããã®ããããŒã¿ããžã¥ã¢ã©ã€ãŒãŒã·ã§ã³ã§ãã
ããŒã¿ããžã¥ã¢ã©ã€ãŒãŒã·ã§ã³ã®å®çŸ©ãšéèŠæ§
ããŒã¿ããžã¥ã¢ã©ã€ãŒãŒã·ã§ã³ãšã¯ãè€éãªããŒã¿ãèŠèŠçã«è¡šçŸããããšã§ããã¿ãŒã³ãåŸåãæããã«ããã€ã³ãµã€ããåŸãããã®ææ³ã§ããã°ã©ãããã£ãŒããã€ã³ãã©ã°ã©ãã£ãã¯ãªã©ãçšããŠãããŒã¿ãããããããå¯èŠåããŸããããã«ããã以äžã®ãããªå©ç¹ããããŸãã
- ããŒã¿ã®åŸåãé¢é£æ§ãçŽ æ©ãææ¡ã§ãã
- è€éãªããŒã¿ãçŽæçã«ç解ã§ãã
- ããŒã¿ã«åºã¥ããææ決å®ãå¯èœã«ãªã
- ããŒã¿ã®å ±æã説æã容æã«ãªã
æŸéæ¥çã«ãããŠã¯ãèŠèŽè ã®è¡ååæãçªçµã®èŠèŽçäºæž¬ãªã©ãæ§ã ãªå Žé¢ã§ããŒã¿ããžã¥ã¢ã©ã€ãŒãŒã·ã§ã³ã掻çšãããŠããŸãã
æŸéæ¥çç¹æã®ããŒã¿ãšãã®ç¹åŸŽ
æŸéæ¥çã§ã¯ã以äžã®ãããªç¹æã®ããŒã¿ãæ±ãããŠããŸãã
ããŒã¿ã®çš®é¡ | ç¹åŸŽ |
---|---|
èŠèŽçããŒã¿ | çªçµã®äººæ°åºŠãèŠèŽè å±€ã®ææ¡ã«åœ¹ç«ã€ |
èŠèŽè å±æ§ããŒã¿ | 幎霢ãæ§å¥ãå± äœå°åãªã©ãèŠèŽè ã®ç¹æ§ãç解ã§ãã |
èŠèŽè¡åããŒã¿ | èŠèŽæé垯ãèŠèŽããã€ã¹ããã£ã³ãã«éžå¥œæ§ãªã©ãåæã§ãã |
ãœãŒã·ã£ã«ã¡ãã£ã¢ããŒã¿ | çªçµã«é¢ããèŠèŽè ã®åå¿ãè©å€ãææ¡ã§ãã |
ãããã®ããŒã¿ã¯ãæç³»åã§å€åãããããããŒã¿ã®å€åã远跡ããåŸåãäºæž¬ããããšãéèŠã§ãããŸããããŒã¿éã®é¢é£æ§ãèŠåºãããšã§ãããæ·±ãæŽå¯ãåŸãããšãã§ããŸãã
ããŒã¿ããžã¥ã¢ã©ã€ãŒãŒã·ã§ã³ãæŸéæ¥çã«ãããã䟡å€
ããŒã¿ããžã¥ã¢ã©ã€ãŒãŒã·ã§ã³ã¯ã以äžã®ãããªåœ¢ã§æŸéæ¥çã«äŸ¡å€ããããããŸãã
- èŠèŽè
ç解ã®æ·±å
- èŠèŽè ã®å±æ§ãè¡åãã¿ãŒã³ãå¯èŠåããã¿ãŒã²ããå±€ãæ確ã«ã§ãã
- çªçµã®è©å€ããœãŒã·ã£ã«ã¡ãã£ã¢äžã®åå¿ãå¯èŠåããèŠèŽè ã®å奜ãææ¡ã§ãã
- çªçµç·šæã®æé©å
- èŠèŽçããŒã¿ãå¯èŠåãã人æ°çªçµãæé©ãªæŸéæé垯ãç¹å®ã§ãã
- çªçµéã®é¢é£æ§ãå¯èŠåããèŠèŽè ã®æµããäºæž¬ã§ãã
- åºåå¹æã®æž¬å®
- åºåé²åºããŒã¿ãšèŠèŽçããŒã¿ãçµã¿åãããåºåå¹æãå¯èŠåã§ãã
- åºåäž»ãšã®å ±æãåŸããããªããåºååå ¥ã®æ¡å€§ã«ã€ãªãã
- çµå¶æŠç¥ãžã®æŽ»çš
- åžå Žãã¬ã³ãã競åä»ç€Ÿã®ååãå¯èŠåããæŠç¥ç«æ¡ã«åœ¹ç«ãŠããã
- KPIã®éæç¶æ³ãå¯èŠåããäºæ¥ã®é²æ管çãææ決å®ã«æŽ»çšã§ãã
æŸéæ¥çã§ã¯ãããŒã¿ããžã¥ã¢ã©ã€ãŒãŒã·ã§ã³ã掻çšããããšã§ãèŠèŽè ç解ãçªçµç·šæãåºåå¹æ枬å®ãçµå¶æŠç¥ãªã©ãå¹ åºãé åã§ææ決å®ã®è³ªãé«ããããšãã§ããŸããããŒã¿ã«åºã¥ããææ決å®ã¯ã競äºåªäœæ§ã確ä¿ããæç¶çãªæé·ãå®çŸããããã«äžå¯æ¬ ã§ãã
ä»åŸãæŸéæ¥çã§ã¯ããŒã¿ããžã¥ã¢ã©ã€ãŒãŒã·ã§ã³ã®éèŠæ§ããŸããŸãé«ãŸã£ãŠããã§ããããããŒã¿æŽ»çšã«ç©æ¥µçã«åãçµã¿ãèŠèŠåãããããŒã¿ããã€ã³ãµã€ããåŸãããšã§ãèŠèŽè ã®ããŒãºã«åã£ãçªçµå¶äœãå¹æçãªåºåé ä¿¡ãå¯èœã«ãªããŸãããŸããçµå¶å±€ãšããŒã¿åæããŒã ãç·å¯ã«é£æºããããŒã¿ã«åºã¥ããææ決å®ãçµç¹å šäœã§æšé²ããŠããããšãæ±ããããŸãã
ããŒã¿ããžã¥ã¢ã©ã€ãŒãŒã·ã§ã³ã¯ãæŸéæ¥çã®ããžã¿ã«ãã©ã³ã¹ãã©ãŒã¡ãŒã·ã§ã³ãå éããéèŠãªææ³ã§ããèšå€§ãªããŒã¿ã掻çšããèŠèŽè ã«äŸ¡å€ããäœéšãæäŸããããšããæŸéæ¥çã®çºå±ã«ã€ãªããã§ãããã
æŸéæ¥ã«ãããããŒã¿ããžã¥ã¢ã©ã€ãŒãŒã·ã§ã³ã®é©çšåé
æŸéæ¥çã§ã¯ãèŠèŽè ã®è¡åãå奜ã«é¢ããèšå€§ãªããŒã¿ãæ¥ã èç©ãããŠããŸãããããã®ããŒã¿ãå¹æçã«åæãã掻çšããããšãã競äºã®æ¿ããæŸéæ¥çã§æåããããã®éµãšãªããŸããããŒã¿ããžã¥ã¢ã©ã€ãŒãŒã·ã§ã³ã¯ãè€éãªããŒã¿ãèŠèŠçã«è¡šçŸããææ決å®ã«åœ¹ç«ãŠãããã®åŒ·åãªããŒã«ã§ããããã§ã¯ãæŸéæ¥ã«ãããããŒã¿ããžã¥ã¢ã©ã€ãŒãŒã·ã§ã³ã®äž»èŠãªé©çšåéã«ã€ããŠè©³ãã解説ããŸãã
èŠèŽçåæãšãªãŒãã£ãšã³ã¹ç解
èŠèŽçã¯ãæŸéæ¥çã§æãéèŠãªææšã®äžã€ã§ããããŒã¿ããžã¥ã¢ã©ã€ãŒãŒã·ã§ã³ãçšããããšã§ãèŠèŽçããŒã¿ãåãããããå¯èŠåããçªçµã®äººæ°åºŠãèŠèŽè å±€ã®ç¹åŸŽãçŽ æ©ãææ¡ããããšãã§ããŸãã以äžã®ãããªããžã¥ã¢ã©ã€ãŒãŒã·ã§ã³ãæå¹ã§ãã
- çªçµå¥èŠèŽçã®æšç§»ã瀺ãæãç·ã°ã©ã
- èŠèŽè ã®å¹Žéœ¢å±€ãæ§å¥ãè¡šãåã°ã©ã
- ææ¥ãæé垯ããšã®èŠèŽçãè¡šãããŒãããã
- èŠèŽè ã®å°åååžã瀺ãå°å³äžã®ãããã
ãããã®ããžã¥ã¢ã©ã€ãŒãŒã·ã§ã³ã«ãããçªçµã®åŒ·ã¿ã匱ã¿ãèŠèŽè ã®å±æ§ãè¡åãã¿ãŒã³ãæããã«ããç·šææŠç¥ãåºå販売ã«æŽ»ããããšãã§ããŸãã
ã³ã³ãã³ãå¶äœãšç·šææŠç¥ãžã®æŽ»çš
ããŒã¿ããžã¥ã¢ã©ã€ãŒãŒã·ã§ã³ã¯ãã³ã³ãã³ãå¶äœãç·šææŠç¥ã®æé©åã«ã圹ç«ã¡ãŸããèŠèŽçããŒã¿ãšèŠèŽè å±æ§ããŒã¿ãçµã¿åãããããšã§ã以äžã®ãããªåæãå¯èœã«ãªããŸãã
- ç¹å®ã®èŠèŽè å±€ã«äººæ°ã®ãããžã£ã³ã«ãåºæŒè ã®ç¹å®
- èŠèŽè ã®æµããäºæž¬ããçªçµéã®é¢é£æ§ãå¯èŠå
- éå»ã®èŠèŽçããŒã¿ãåºã«ããçªçµã®æå確çã®äºæž¬
- èŠèŽè ã®å奜å€åãæããæ°ããçªçµäŒç»ã«åæ
ãããã®åæçµæããããã«ãã£ãŒãããµã³ããŒã¹ããã£ãŒããªã©ã§èŠèŠçã«è¡šçŸããããšã§ãå¶äœããŒã ãç·šææ åœè ãçŽæçã«ç解ããããŒã¿ã«åºã¥ããææ決å®ãè¡ãããšãã§ããŸãã
ããŒã±ãã£ã³ã°ãšããã¢ãŒã·ã§ã³å¹æã®å¯èŠå
ããŒã¿ããžã¥ã¢ã©ã€ãŒãŒã·ã§ã³ã¯ãããŒã±ãã£ã³ã°ãããã¢ãŒã·ã§ã³æŽ»åã®å¹æ枬å®ã«ã掻çšã§ããŸããèŠèŽçããŒã¿ãšãœãŒã·ã£ã«ã¡ãã£ã¢ããŒã¿ãçµã¿åãããããšã§ã以äžã®ãããªåæãå¯èœã«ãªããŸãã
- çªçµå®£äŒã«ããèŠèŽçãžã®åœ±é¿ã瀺ãååŸæ¯èŒã°ã©ã
- ãœãŒã·ã£ã«ã¡ãã£ã¢äžã®çªçµé¢é£æçš¿æ°ãšèŠèŽçã®çžé¢ã瀺ãæ£åžå³
- çªçµã¹ãã³ãµãŒã®ååé²åºãšèŠèŽè ã®åå¿ãè¡šãã€ã³ãã©ã°ã©ãã£ãã¯
- ã¯ãã¹ã¡ãã£ã¢ãã£ã³ããŒã³ã®å¹æã瀺ããã«ããã£ãã«åæããã·ã¥ããŒã
ãããã®ããžã¥ã¢ã©ã€ãŒãŒã·ã§ã³ã«ãããããŒã±ãã£ã³ã°æœçã®å¹æãå®éçã«è©äŸ¡ããPDCAãµã€ã¯ã«ãåãããšãã§ããŸãããŸããåºåäž»ãšã®å ±æãåŸããããªããåºååå ¥ã®æ¡å€§ã«ãã€ãªãããŸãã
ããŒã¿ããžã¥ã¢ã©ã€ãŒãŒã·ã§ã³ã¯ãæŸéæ¥çã®ããããé åã§æŽ»çšã§ãã匷åãªããŒã«ã§ããèŠèŽçåæãã³ã³ãã³ãå¶äœãç·šææŠç¥ãããŒã±ãã£ã³ã°ãªã©ãæ§ã ãªå Žé¢ã§ææ決å®ã®è³ªãé«ãã競äºåªäœæ§ã確ä¿ããããšãã§ããŸããæŸéæ¥çãããŒã¿ããªãã³ãªçµå¶ãæšé²ããŠããäžã§ãããŒã¿ããžã¥ã¢ã©ã€ãŒãŒã·ã§ã³ã¯ãŸããŸãéèŠãªåœ¹å²ãæãããŠããã§ãããã
ããŒã¿ããžã¥ã¢ã©ã€ãŒãŒã·ã§ã³ã®å®è·µæ¹æ³ãšçæç¹
ããŒã¿ããžã¥ã¢ã©ã€ãŒãŒã·ã§ã³ã¯ãæŸéæ¥çã«ãããŠèŠèŽè ç解ãçªçµç·šæãããŒã±ãã£ã³ã°æŠç¥ãªã©ã«å€§ããªäŸ¡å€ããããããŸããããã§ã¯ãããŒã¿ããžã¥ã¢ã©ã€ãŒãŒã·ã§ã³ãå®è·µããäžã§ã®æ¹æ³è«ãšçæç¹ã«ã€ããŠè§£èª¬ããŸãã
ããŒã¿åéãšã¯ãªãŒãã³ã°ã®ãã¹ããã©ã¯ãã£ã¹
å¹æçãªããŒã¿ããžã¥ã¢ã©ã€ãŒãŒã·ã§ã³ã«ã¯ã質ã®é«ãããŒã¿ãäžå¯æ¬ ã§ããæŸéæ¥çç¹æã®ããŒã¿ãåéããéã¯ã以äžã®ç¹ã«çæããŸãããã
- ããŒã¿ãœãŒã¹ã®ä¿¡é Œæ§ãšäžè²«æ§ã確ä¿ãã
- èŠèŽçãèŠèŽè å±æ§ããœãŒã·ã£ã«ã¡ãã£ã¢ããŒã¿ãªã©ãå€æ§ãªããŒã¿ãçµ±åãã
- ããŒã¿ã®æ¬ æãç°åžžå€ãåŠçããããŒã¿ã®å質ãé«ãã
- å人æ å ±ã®åãæ±ãã«æ³šæããããŒã¿ã®ã»ãã¥ãªãã£ã確ä¿ãã
ããŒã¿ã¯ãªãŒãã³ã°ã¯ãããŒã¿åæã®ç²ŸåºŠãé«ããããžã¥ã¢ã©ã€ãŒãŒã·ã§ã³ã®è³ªãåäžãããããã«æ¬ ãããªãããã»ã¹ã§ããããŒã¿ã®ç¹æ§ãç解ããé©åãªææ³ãçšããŠã¯ãªãŒãã³ã°ãè¡ããŸãããã
å¹æçãªããžã¥ã¢ã©ã€ãŒãŒã·ã§ã³ææ³ã®éžæ
ããŒã¿ã®ç¹æ§ãäŒãããã¡ãã»ãŒãžã«å¿ããŠãé©åãªããžã¥ã¢ã©ã€ãŒãŒã·ã§ã³ææ³ãéžæããããšãéèŠã§ãã以äžã¯ãæŸéæ¥çã§ããçšããããææ³ã®äŸã§ãã
ããžã¥ã¢ã©ã€ãŒãŒã·ã§ã³ææ³ | çšéäŸ |
---|---|
æãç·ã°ã©ã | èŠèŽçã®æç³»åå€åãè¡šçŸ |
åã°ã©ã | èŠèŽè ã®å¹Žéœ¢å±€ãæ§å¥ã®å²åãè¡šçŸ |
ããŒãããã | ææ¥ãæé垯ããšã®èŠèŽçã®é«äœãè¡šçŸ |
ããã«ãã£ãŒã | çªçµãžã£ã³ã«ãšèŠèŽè å±æ§ã®é¢é£æ§ãè¡šçŸ |
ã€ã³ãã©ã°ã©ãã£ã㯠| è€æ°ã®ããŒã¿ãçµã¿åãããŠãã¹ããŒãªãŒæ§ã®ããæ å ±ãäŒé |
ããžã¥ã¢ã©ã€ãŒãŒã·ã§ã³ãäœæããéã¯ãç®çãæ確ã«ããå¿ èŠãªæ å ±ãéäžè¶³ãªãçã蟌ãããšã倧åã§ãããŸããè²äœ¿ããã¬ã€ã¢ãŠãã«ãæ°ãé ããçŽæçã«ç解ãããããã¶ã€ã³ãå¿ãããŸãããã
ããŒã¿ããžã¥ã¢ã©ã€ãŒãŒã·ã§ã³ã®å°å ¥ãšçµç¹å ãžã®æµžé
ããŒã¿ããžã¥ã¢ã©ã€ãŒãŒã·ã§ã³ãçµç¹å šäœã§æŽ»çšããããã«ã¯ã以äžã®ãããªåãçµã¿ãå¿ èŠã§ãã
- çµå¶å±€ãããŒã¿ããžã¥ã¢ã©ã€ãŒãŒã·ã§ã³ã®éèŠæ§ãç解ããç©æ¥µçã«æšé²ãã
- ããŒã¿åæããŒã ãšããžãã¹éšéãç·å¯ã«é£æºãã課é¡è§£æ±ºã«åãçµã
- ããŒã¿ããžã¥ã¢ã©ã€ãŒãŒã·ã§ã³ã®ããã®ããŒã«ãæè²ããã°ã©ã ãæŽåãã
- ããŒã¿æŽ»çšã®æåäºäŸãå ±æããçµç¹å ã®ããŒã¿ãªãã©ã·ãŒãåäžããã
ããŒã¿ããžã¥ã¢ã©ã€ãŒãŒã·ã§ã³ãçµç¹ã®ææ決å®ããã»ã¹ã«çµã¿èŸŒãããšã§ãããŒã¿ããªãã³ãªçµå¶ãå®è·µãã競äºåªäœæ§ã確ä¿ããããšãã§ããŸããå šç€ŸçãªããŒã¿æŽ»çšæåã®éžæããæŸéæ¥çã«ãããããžã¿ã«ãã©ã³ã¹ãã©ãŒã¡ãŒã·ã§ã³ã®éµãšãªãã§ãããã
ããŒã¿ããžã¥ã¢ã©ã€ãŒãŒã·ã§ã³ã¯ãæŸéæ¥çã®ææ決å®ãæ¯ãã匷åãªããŒã«ã§ãã質ã®é«ãããŒã¿ãåéããé©åãªææ³ã§ããžã¥ã¢ã©ã€ãŒãŒã·ã§ã³ãè¡ãããšã§ãèŠèŽè ç解ãçªçµç·šæãããŒã±ãã£ã³ã°æŠç¥ãªã©ã«æ°ããªæŽå¯ãããããããšãã§ããŸããçµç¹å šäœã§ããŒã¿ããžã¥ã¢ã©ã€ãŒãŒã·ã§ã³ãæšé²ããããŒã¿ã«åºã¥ããææ決å®ãå®è·µããããšããæŸéæ¥çã®çºå±ã«å¯äžããã§ãããã
ãŸãšã
æŸéæ¥ã«ãããããŒã¿ããžã¥ã¢ã©ã€ãŒãŒã·ã§ã³ã¯ãèŠèŽçåæãã³ã³ãã³ãå¶äœãããŒã±ãã£ã³ã°æŠç¥ãªã©ã®é åã§å€§ããªäŸ¡å€ãçã¿åºããŸããèŠèŽè ã®å±æ§ãè¡åãã¿ãŒã³ãå¯èŠåããçªçµç·šæã®æé©åãåºåå¹æã®æž¬å®ã«åœ¹ç«ãŠãããšãã§ããŸããããŒã¿åéãšã¯ãªãŒãã³ã°ãé©åãªããžã¥ã¢ã©ã€ãŒãŒã·ã§ã³ææ³ã®éžæãçµç¹å ãžã®ããŒã¿æŽ»çšæåã®æµžéããããŒã¿ããžã¥ã¢ã©ã€ãŒãŒã·ã§ã³ãæåããããã€ã³ãã§ããæŸéæ¥çãããŒã¿ããªãã³ãªææ決å®ãå®è·µãã競äºåªäœæ§ã確ä¿ããããã«ã¯ãããŒã¿ããžã¥ã¢ã©ã€ãŒãŒã·ã§ã³ã®ç©æ¥µçãªæŽ»çšãäžå¯æ¬ ã§ãã