1. ã¹ãªãŒã·ã§ã€ã¯å ¥éïŒåºæ¬ãç¥ãã
1.1 ã¹ãªãŒã·ã§ã€ã¯ãšã¯äžäœäœãïŒ
ãã¹ãªãŒã·ã§ã€ã¯ããšãããã¬ãŒãºã«åºäŒã£ãããšãããæ¹ããååšããŸã ç¥ããªãæ¹ãããããšæããŸãããããããã®åèªãè¡šãæå³ã¯ããŸã åºãç¥ãããŠãããã®ã§ã¯ãããŸãããå®éã«ã¯ããã¹ãªãŒã·ã§ã€ã¯ããšã¯ç¹å®ã®ç£æ¥ãã³ãã¥ããã£å ã§äœ¿ãããŠããå°éçšèªãããããŸããããæ°èã®ã«ã«ãã£ãŒã«ç«¯ãçºããŠããèšèã®å¯èœæ§ãèããããŸãã
æèã«ãã£ãŠã¯ããã¹ãªãŒã·ã§ã€ã¯ãããã¯ãããžãŒãé³æ¥œãé£æåãªã©æ§ã ãªãã£ãŒã«ããæãããšããããŸããããããã«ããã®æå³ã¯éåžžã«å€å²ã«æž¡ããäžã€ã®å®çŸ©ã«åããã®ãé£ããããšãç¹åŸŽã§ããäžéšã®ã³ãã¥ããã£ã§ã¯ããã®èšèãç¹å®ã®ã€ãã³ããæ¯ãèãã瀺ããŠããããšããããŸãã
ãã®èšäºã§ã¯ããã¹ãªãŒã·ã§ã€ã¯ãã®æ£äœãæ¢ãããã®èåŸã«ããæåãæŠå¿µã«ã€ããŠæ·±å ãããŸããèªè ããã®è¬ããããã¬ãŒãºã®çã®æå³ãç解ããäžã§ã®äžå©ãšãªãããšãç®æããŸãã
1.2 ã¹ãªãŒã·ã§ã€ã¯ã®èªæºãšæŽå²çèæ¯
æ¥æ¬èªã§ãã¹ãªãŒã·ã§ã€ã¯ããšèããšãæ°åã®ã3ããšãã·ã§ã€ã¯ïŒæºããããšïŒããé£æ³ããŸããããã®èšèãæã€èµ·æºã¯ãŸã ã¯ã£ãããšããŠããŸãããäžèª¬ã«ãããšãäœããäžåæ¯ãããšããæ¥ãŠãããšãèšãããŠããŸããããããäžäœäœãæãã®ãã¯å®ãã§ã¯ãããŸãããç¹å®ã®å°åãæåã§çãŸããå¯èœæ§ã¯é«ããããããåºãŸã£ãŠãã£ããšèŠãããšãã§ããŸãã
æŽå²çã«èŠãŠãããã¹ãªãŒã·ã§ã€ã¯ããå ·äœçãªåºæ¥äºãæåçå€é·ãšçµã³ã€ããŠãã蚌æ ã¯éå®çã§ããäœäžä»£ã«ãããã£ãŠããã®èšèã人ã ã®éã§ã©ã®ããã«äœ¿ãããŠããã®ãããŸããã®å€é·ãè¿œããããã®ã¯å°é£ã§ãããäžéšã®ç 究ã§ã¯ã20äžçŽäžç€é ã®ç€ŸäŒçååãæµè¡èªãšé¢é£æ§ããããšãã調æ»çµæãåºãŠããŸãã
ãªãããã¹ãªãŒã·ã§ã€ã¯ãã®æåã®äœ¿çšäŸãçªãæ¢ããããšã¯ä»åŸã®ç 究è ãæŽå²å®¶ã«ãšã£ãŠã®èå³æ·±ã課é¡ãšãªãããšã§ãããããã®èšèã颚åããããšãªããç¹ç°ãªã³ã³ããã¹ãã§çšããããŠããçŸç¶ãç解ããã«ã¯ãããã«å€ãã®æç®ã蚌èšã«åºã¥ãåæãå¿ èŠã§ãã
1.3 ã¹ãªãŒã·ã§ã€ã¯ãåãå·»ãçŸä»£ã®ç¶æ³
çŸä»£ã«ãããŠããã¹ãªãŒã·ã§ã€ã¯ããšããèšèãã©ã®ãããªã·ãã¥ãšãŒã·ã§ã³ã§äœ¿ãããŠããã®ãããŸããã®äœ¿çšé »åºŠã¯ã©ã®çšåºŠãªã®ã詳现ãèŠãŠã¿ãããšãéèŠã§ããã€ã³ã¿ãŒãããäžã§ã®èšåããè¥è ãã¡ã®äŒè©±ã®äžã§ã®äœ¿ãæ¹ãåæããããšã§ããã®èšèãæã€ä»æ¥çãªæå³ãæ¢ããã³ããåŸãããã§ãããã
äžäŸãšããŠããœãŒã·ã£ã«ã¡ãã£ã¢ããã©ãŒã©ã ã§ã®èšåã远跡ããããšã§ããã¹ãªãŒã·ã§ã€ã¯ããšããèšèãç¹å®ã®éåãã©ã€ãã¹ã¿ã€ã«ãããŒã ãšãã£ããªã³ã©ã€ã³ã«ã«ãã£ãŒãšã©ã®ããã«çµã³ã€ããŠããã®ããèŠããŠããŸããè¥è ãã¡ã®éã§ã¯ããã°ãã°æ°ããèšèããžã£ãŒãŽã³ãæµè¡èªãšããŠç»å Žããã³ãã¥ãã±ãŒã·ã§ã³ã®æ段ãšããŠäœ¿çšãããŸãã
ãã®äžæ¹ã§ãæ€çŽ¢ãšã³ãžã³äžã§ã®æ玢çµæããã¯ããã®ãã¬ãŒãºãç¹å®ã®è£œåããã©ã³ããã€ãã³ããšé¢é£ã¥ããããŠããå ŽåãèŠåããããŸããããã¯ãã¹ãªãŒã·ã§ã€ã¯ããšããèšèããããŒã±ãã£ã³ã°ãåºåã«ããããã£ããã³ããŒãšããŠå©çšãããã±ãŒã¹ãããããšã瀺åããŠããŸãã
1.4 ã¹ãªãŒã·ã§ã€ã¯ã®ã€ã¡ãŒãžãšç€ŸäŒç圱é¿
èšèã¯ã䜿ãããæåã瀟äŒã«ãã£ãŠãç¬èªã®ã€ã¡ãŒãžã象城ãæã£ãŠããŸããç¹ã«ãã¹ãªãŒã·ã§ã€ã¯ãã®ããã«è¬ããããã¬ãŒãºã¯ã人ã ã®å¿ã«ç¹å¥ãªå°è±¡ãæ®ããŸãããã®èšèãè³ã«ããéã«æãæµ®ãã¶ã€ã¡ãŒãžãææ ã¯å人ã«ãã£ãŠç°ãªããå ±éããŠãããã®ãããäžæ¹ã§ãæ§ã ãªè§£éã䞊åããŠããã®ãäºå®ã§ãã
瀟äŒçãªèŠ³ç¹ããèŠãŠãããã¹ãªãŒã·ã§ã€ã¯ããæã€æå³åãã圱é¿ã¯çžåœãªãã®ããããŸãããã¹ã¡ãã£ã¢ããããã®æµè¡ã«ããããã®ãã¬ãŒãºãæã€æå³ãå€ãã®äººãå ±æãããããæ°ããªæåç象城ãšãªãããšãããããŸãããã®çŸè±¡ã¯è¥è æåãã¯ãããšããå€ãã®ãµãã«ã«ãã£ãŒã«ãèŠãããæã«ã¯ç€ŸäŒçãªã ãŒãã¡ã³ããžãšçºå±ããããšããããŸãã
æåŸã«ããã¹ãªãŒã·ã§ã€ã¯ããšããèšèã®ç€ŸäŒã«ãããå°è±¡ãè©äŸ¡ã¯ãããã«ããŠäžè¬çã«åãå ¥ããããããã«ãªãã®ãããã®éçšãèå³æ·±ããã€ã³ãã§ããç¹°ãè¿ãããã¡ãã£ã¢ã®é²åºãå£ã³ãã«ããæ å ±æ¡æ£ããèšèã®æ®åãšãšãã«ç€ŸäŒã«äžãã圱é¿ã倧ããå·Šå³ãããšèšããã§ãããã
2. ã¹ãªãŒã·ã§ã€ã¯ã®å¿çšïŒå®äŸããåŠã¶
2.1 æ¥åžžç掻ã§èŠã€ããã¹ãªãŒã·ã§ã€ã¯
ã¹ãªãŒã·ã§ã€ã¯ã¯æ¥åžžã®æ§ã ãªå Žé¢ã§çºèŠããããšãã§ããŸããäŸãã°ãå人å士ãã²ã¹ãã£ãŒãçšããŠããã·ãŒã³ãã¿ãããšã¯ãããŸãããïŒããã§äœ¿ããããã³ãã·ã§ã€ã¯ããå®ã¯ãã¹ãªãŒã·ã§ã€ã¯ãšéããéšåãããã®ã§ããç¹å®ã®æé ãåäœãäžåç¹°ãè¿ãããšã§ã仲éå ã®ã³ãã¥ãã±ãŒã·ã§ã³ãç§å¯ã®åå³ãšããŠå©çšãããŠããã®ã§ãã
ãŸãããã¬ãŒãã³ã°ããã€ãšããã«åãçµãéãå¹æçãªéåã«ãŒãã³ãŸãã¯é£äºãã©ã³ã«ãããŠãåãã¢ã¯ã·ã§ã³ãäžåå®æœããããšãæšå¥šãããããšãå€ãã§ããããã¯ã¹ãªãŒã·ã§ã€ã¯ã®åçãå¿çšãããã®ãšèããããšãã§ããæ¥ã ã®ç掻ã®äžã§èªç¶ãšçµã¿èŸŒãŸããŠããŸãã
家åºç°å¢ã§ããã¹ãªãŒã·ã§ã€ã¯ã®ååã¯æå¹ã§ããããšãã°æž æã«ãããŠããåãå ŽæãäžåºŠæãæž ããããšããã°ãã°æšå¥šãããããã«ãã培åºçãªæž æœãæåŸ ãããŸããããããæ¥åžžç¿æ £ã®äžã«ãã¹ãªãŒã·ã§ã€ã¯ã®æŠå¿µã¯ååšããã®ã§ãã
2.2 ã¡ãã£ã¢ã«ãããã¹ãªãŒã·ã§ã€ã¯ã®æ±ã
ã¡ãã£ã¢ã®äžçã«ãããŠããã¹ãªãŒã·ã§ã€ã¯ã¯ç¹åŸŽçãªååšãšãªã£ãŠããŸããããŒã±ãã£ã³ã°ãåºåã«ãããŠãã¹ãªãŒã·ã§ã€ã¯ã®åçãå©çšãããã£ã³ããŒã³ããã°ãã°èŠãããŸããåãã¡ãã»ãŒãžãã€ã¡ãŒãžãäžåç¹°ãè¿ãããšã«ãããèŠèŽè ã®èšæ¶ã«åŒ·ãæ®ãããã«å·¥å€«ãããŠããã®ã§ãã
ãã©ããæ ç»ã§ããéèŠãªã·ãŒã³ãã»ãªããäžåç¹°ãè¿ãããšã§ãæåãå¢å¹ ãããææ³ã䜿ãããããšããããŸãããã®ãã¯ããã¯ã¯ãèŠèŽè ã®å¿ã«æ·±ãå°è±¡ãæ®ãããã®å¹æçãªã¹ããŒãªãŒããªã³ã°ã®æ¹æ³ãšããŠç¥ãããŠããŸãã
ããã«ãé³æ¥œæ¥çã§ã¯ãªãã¬ã€ã³ãäžåç¹°ãè¿ã楜æ²æ§æã人æ°ãåããŠããããšãå€ã ãããŸãããã®ãããªæ§æã¯ãªã¹ããŒã®è³ã«æ®ãããããæã®ãããã«å€§ããå¯äžããŠããŸãã
2.3 ã¹ãªãŒã·ã§ã€ã¯ã掻çšããæ¥çãšãã®æ¹æ³
ããžãã¹ã®äžçã§ã¯ãã¹ãªãŒã·ã§ã€ã¯ã®ååã掻ãããæŠç¥ãæ°å€ãèŠãããŸãã亀æžè¡ã«ãããŠãåãèŠæ±ãäžåç¹°ãè¿ããšããææ³ã¯è²æ©ãåŒãåºãããããããšãããŠããŸãããã®äžåç¹°ãè¿ããšããã·ã³ãã«ãªããã匷åãªã¢ãããŒãã¯ãçžæã«ã€ã³ãã¯ããäžããèªãã®ç«å Žã匷åããã®ã«åœ¹ç«ã£ãŠããŸãã
補åèšèšã®åéã§ããäžã€ã®äž»èŠæ©èœãã³ã³ã»ããã匷調ããããšã§ãæ¶è²»è ã®è³Œè²·æ欲ãé«ãããšããæ¹æ³ãåãããŠããŸããäžã€ã®ãã€ã³ããã¯ãªã¢ã«èšå®ããããšã§ã補åã®é åãåãããããäŒãããããå¹æçãªããã¢ãŒã·ã§ã³ãå¯èœã«ãªãã®ã§ãã
ãŸãããµãŒãã¹æ¥çã§ã¯ã顧客ãžã®æ¥è§Šãã€ã³ããäžåèšããããšã§ã顧客æºè¶³åºŠãåäžãããæŠç¥ãæ¡ãããŠããŸããå察é¢ãå¥çŽæãã¢ãã¿ãŒãã©ããŒãšããäžåã®æ¥ç¹ã倧åã«ããããšã§ã顧客ãšã®ä¿¡é Œé¢ä¿ãç¯ãããããªã£ãŠããŸãã
2.4 åœå å€ã®ã¹ãªãŒã·ã§ã€ã¯äºæ
ã¹ãªãŒã·ã§ã€ã¯ã®ååã¯ãåœå å€ãåããå€ãã®æåã«æ ¹ä»ããŠããŸããæ¥æ¬ã§ã¯äŒçµ±çãªèžèœãç¿æ £ã®äžã«ããäžåç¹°ãè¿ããšããèŠçŽ ãèŠåããããŸããè¶éã«ãããŠã¯ãäžã€ã®æäœãäžåºŠè¡ãããšã§ç²Ÿç¥æ§ãé«ããæ äºããããŸãããæšæ¶æã«äžåãèŸåãããããšãªã©ãããã«ããããŸãã
æµ·å€ã§ã¯ãäŸãã°ã¢ã¡ãªã«ã®ããžãã¹ã·ãŒã³ã«ããããäžåã®ã«ãŒã«ããæåã§ããããã¯ææ¡ãã¢ã€ãã¢ãäžåæ瀺ããããšã§æåçãé«ãããšãããã®ã§ããããã¹ãªãŒã·ã§ã€ã¯ã®äžåœ¢æ ãšèšããŸãã
æåçãªåŽé¢ããèŠããšãå€ãã®ç¥è©±ãå®æã«ãããŠãäžã¯ç¹å¥ãªæ°åãšãããäžåäœããè¡ãããšã§ç¥èãã決å®çãªæå³ãæãããæ £ç¿ãäžçäžã«ååšããŸããã¹ãªãŒã·ã§ã€ã¯ã®æŠå¿µã¯ããã®ãããªæ·±ãæŽå²çèæ¯ãšå ±é³ŽããŠããã®ãããããŸããã
3. ã¹ãªãŒã·ã§ã€ã¯ã®è§£æïŒçåãçŽè§£ã
ããã§ã¯ãçããã®éã§æµè¡ã£ãŠãããã¹ãªãŒã·ã§ã€ã¯ããšãããã¬ãŒãºã«ã€ããŠæãäžããŠãããããšæããŸãããããããã¹ãªãŒã·ã§ã€ã¯ããšäžèšã§èšã£ãŠãããã®æå³ãç¯å²ã¯å€å²ã«æž¡ããã®ãããã§ã¯ãŸããã¹ãªãŒã·ã§ã€ã¯ã®åºæ¬çãªå®çŸ©ã«ã€ããŠæãäžãã誀解ãããã¡ãªçå®ããããã質åããããŠå°é家ã®è§£èª¬ãéããŠããããäœããæããã«ããŸãã
3.1 ã¹ãªãŒã·ã§ã€ã¯ã®å®çŸ©ãšç¯å²
ãã¹ãªãŒã·ã§ã€ã¯ããšããèªå¥ã¯ãç¹å®ã®æåãéå£ã«ãããŠããŸããŸãªåœ¢ã§äœ¿çšãããŠããŸããäžè¬ã«ã¯ãããåäœãè¡çºãæå³ããé èªã§ãã£ãããç¹å®ã®ã²ãŒã ã®äžã§äœ¿ãããæè¡çãªçšèªã§ãã£ãããšããã®äœ¿ããæ¹ã¯å€å²ã«ããããŸããããã€ãã®ã³ãã¥ããã£ã§ã¯ãã¹ãªãŒã·ã§ã€ã¯ã¯æšæ¶ãåå³ãšããŠã®åœ¹å²ãæãããŠããå Žåãããã®ã§ãã
ãŸããã¹ãªãŒã·ã§ã€ã¯ã¯ãã°ãã°èžè¡ãè¡šçŸã®åœ¢åŒãæãèšèãšããŠãçšããããŸããããã«ã¯ãé³æ¥œããã³ã¹ãããžã¥ã¢ã«ã¢ãŒããªã©ãæ§ã ãªåéã§ã®ã¯ãªãšã€ãã£ããªãšã¯ã¹ãã¬ãã·ã§ã³ãå«ãŸããå ŽåããããŸãããã®ããããã®çšèªã¯ç¹ã«å€çŸ©çã§ãããã³ã³ããã¹ãã«å¿ããé©åãªç解ãå¿ èŠãšãªããŸãã
æ£ç¢ºãªç¯å²ãç¹å®ããããšã¯é£ãããã®ã®ãã¹ãªãŒã·ã§ã€ã¯ã¯éåžžãããçš®ã®è¡çºãæåçãªæ £ç¿ãšå¯æ¥ã«çµã³ã€ããŠããããšãå€ãã§ããããšãã°ãç¹å®ã®ãœãŒã·ã£ã«ã¡ãã£ã¢äžã§é »ç¹ã«äœ¿çšãããããã·ã¥ã¿ã°ããç¹å®ã®ã³ãã¥ããã£å ã§ã®ãžã§ã¹ãã£ãŒãªã©ãããã«å«ãŸããããã§ãã
3.2 誀解ãããã¡ãªã¹ãªãŒã·ã§ã€ã¯ã®çå®
ã¹ãªãŒã·ã§ã€ã¯ãšãããã¬ãŒãºã¯ããã®æ¬æ°ããããã°ãã°èª€è§£ãåããŸããå€ãã®äººã ããã®çšèªãèããããšãããäžæ¹ã§ããã®å®éã®æå³ãç解ããŠãã人ã¯å°ãªãã®ãçŸç¶ã§ããããã§ã¯ãã®èª€è§£ã解æ¶ããã¹ãªãŒã·ã§ã€ã¯ã®çå®ã«è¿«ããããšæããŸãã
ãããã誀解ã®äžã€ã¯ãã¹ãªãŒã·ã§ã€ã¯ãäœããã®å±éºãªè¡çºãè¡šããŠãããšãããã®ã§ããããããããã¯å¿ ãããæ£ããããã§ã¯ãããŸãããæ¬æ¥ã®æå³ã¯ãå±éºããããããçµæãé£åž¯æãšãã£ãããžãã£ããªã€ã¡ãŒãžã«è¿ããã®ããããŸãã
å¥ã®èª€è§£ãšããŠã¯ãã¹ãªãŒã·ã§ã€ã¯ãç¹å®ã®å¹Žéœ¢å±€ã瀟äŒçéå£ã«éå®ãããçšèªã ãšèããããããšããããŸãããããå®éã«ã¯ããã®ãã¬ãŒãºã¯å¹ åºãå±€ã«æž¡ã£ãŠäœ¿ãããŠããããã®ç¯å²ã¯æ¥ã æ¡å€§ããŠããåŸåã«ãããŸãã
3.3 ã¹ãªãŒã·ã§ã€ã¯ã«é¢ãããããã質å
ã¹ãªãŒã·ã§ã€ã¯ã«ã€ããŠã®çåã質åã¯å°œããããšããããŸãããäŸãã°ããã¹ãªãŒã·ã§ã€ã¯ãšã¯ã©ããªæã«äœ¿çšãããã®ãïŒããããã®çšèªã®èµ·æºã¯äœãïŒãçã人ã ã¯ã¹ãªãŒã·ã§ã€ã¯ã®èæ¯ã«æ·±ãé¢å¿ãæã£ãŠããŸãã
ãŸãããã¹ãªãŒã·ã§ã€ã¯ã¯ã©ã®æ§ã«ããŠåºãŸã£ãã®ãïŒããããã¹ãªãŒã·ã§ã€ã¯ã䜿ãã¡ãªããã¯äœãïŒããšãã£ããããå ·äœçãªæ å ±ãæ±ãã声ãå€ãèãããŸãããããã®è³ªåã«å¯Ÿããçãã¯ããã®çšèªãä»ãªãé²åãç¶ããŠãããããäžæ§ã«ã¯çããããªãããšããããŸãã
æåŸã«ããã¹ãªãŒã·ã§ã€ã¯ã身ã«ã€ããããšã§ç€ŸäŒã§ã®ç«ã¡äœçœ®ãå€ããã®ãïŒããšãã£ãã瀟äŒçãªåœ±é¿ãæžå¿µãã質åããããŸããããã«å¯ŸããçãããŸããã¹ãªãŒã·ã§ã€ã¯ããã€å€æ§ãªæå³åããæè次第ã§ãå€ãã£ãŠããã§ãããã
3.4 å°é家ã解説ããã¹ãªãŒã·ã§ã€ã¯ã®è«žåé¡
æçµçã«ã¯ãã¹ãªãŒã·ã§ã€ã¯ã«é¢é£ããããŸããŸãªåé¡ã解決ããããã«ã¯å°é家ã®æèŠãèãããšãéèŠã§ããããšãã°ã瀟äŒåŠè ãèšèªåŠè ãªã©ã¯ãã¹ãªãŒã·ã§ã€ã¯ã®æåçãªèæ¯ãèšèªçãªåŽé¢ãæããã«ããããšãã§ããŸãã
ãã®ä»ã«ããå¿çåŠè ãè¡åç§åŠè ã¯ãã¹ãªãŒã·ã§ã€ã¯ãå人ã®è¡åãéå£ã®ååã«ã©ã®ãããªåœ±é¿ãäžãããã«ã€ããŠè©³çŽ°ãªåæãæäŸããããšãå¯èœã§ãããããã®å°éçãªèŠ³å¯ã«ãããã¹ãªãŒã·ã§ã€ã¯ã®æ§ã ãªé¢ãããæ·±ãç解ãããããšã«ãªãã§ãããã
ãŸãããã¯ãããžãŒã®å°é家ã¯ãã¹ãªãŒã·ã§ã€ã¯ããããã¯ãŒã¯ãã³ãã¥ããã£å ã§ã©ã®ããã«åºãã£ãŠãããã«ã€ããŠã®æŽå¯ãäžããããšãã§ããŸããç¹ã«ããœãŒã·ã£ã«ã¡ãã£ã¢ããªã³ã©ã€ã³ãã©ãããã©ãŒã ã¯ã¹ãªãŒã·ã§ã€ã¯ã®æ¡æ£ã«éèŠãªåœ¹å²ãæãããŠãããããããèŠç¹ã¯äžå¯æ¬ ã§ãã
4. ã¹ãªãŒã·ã§ã€ã¯ã®æ·±æãïŒå°éç¥èã®çŽ¹ä»
4.1 ã¹ãªãŒã·ã§ã€ã¯ã®å°éç解éãšçšèªè§£èª¬
ã¹ãªãŒã·ã§ã€ã¯ã«é¢ããæ·±ãç解ã®ããã«ã¯ããŸããã®å°éç解éãç¥ãå¿ èŠããããŸããã¹ãªãŒã·ã§ã€ã¯ã¯ãè¡šé¢çã«ã¯ã·ã³ãã«ãªèšèã«èŠããŸãããå€ãã®å°éåéã«ãŸãããæŠå¿µãæã£ãŠããã®ã§ããäŸãã°ãç©çåŠã§ã®ãã¹ãªãŒã·ã§ã€ã¯ãã¯ããçš®ã®ååŠççŸè±¡ãæãããšãããäžæ¹ã§ãã³ã³ãã¥ãŒã¿ãŒãããã¯ãŒãã³ã°ã§ã¯ãã»ãã¥ãªãã£ãããã³ã«ã®äžéšãæãèšèãšããŠäœ¿çšãããŸãã
çšèªè§£èª¬ãšããŠã¯ãã¹ãªãŒã·ã§ã€ã¯ã¯ãããã€ãã®é åã§ã3ã€ã®äº€äºããèŠçŽ ãŸãã¯ãã§ãŒãºãã瀺åããããšããããŸããããšãã°ããµã€ããŒã»ãã¥ãªãã£ã®æèã§ã¯ãã¹ãªãŒã·ã§ã€ã¯ã¯æ å ±ã亀æããéã«çšããããããã»ã¹ãæå³ããããšãå€ãããããã®éçšã«ãããã»ãã¥ãªãã£ã®éèŠæ§ã匷調ãããŸãã
ãã®ããã«ãã¹ãªãŒã·ã§ã€ã¯ã®çšèªã¯ãã®äœ¿çšãããã³ã³ããã¹ãã«ãã£ãŠæ§ã ãªæå³ãæã€äºãã§ãããããããã«é¢ããå°éçšèªã解説ããç解ããããšãéåžžã«éèŠã§ãããã®èšäºã§ã¯è€æ°ã®åéã«ãããã¹ãªãŒã·ã§ã€ã¯ã®è§£éãæ¢æ±ããŠãããŸãã
4.2 ã¹ãªãŒã·ã§ã€ã¯ã®çè«çæ çµã¿ãšãã®é²å
ã¹ãªãŒã·ã§ã€ã¯ã®æŠå¿µã¯çè«çãªæ çµã¿ã®äžã§æ°å€ãã®é²åãéããŠããŸãããåæã®æ®µéã§ã¯ãããã¯åçŽãªææ³ãã¢ã«ãŽãªãºã ã®äžçš®ãšããŠæ±ãããŠããŸããããæéãçµã€ã«ã€ããŠãããæŽç·Žãããçè«ã¢ãã«ãžãšçºå±ããŠããŸããã
ããšãã°ãéä¿¡çè«ã«ãããã¹ãªãŒã·ã§ã€ã¯ã®ã¢ãã«ã¯ãã¯ããã¯åçŽãªä¿¡å·äº€æã®æ çµã¿ãšããŠå§ãŸããŸããããåŸã«æ å ±ã»ãã¥ãªãã£ã確ä¿ããè€éãªããã»ã¹ãžãšæŽç·ŽãããŠããŸãããã®çè«çæ çµã¿ã®çºå±ã«ãããã¹ãªãŒã·ã§ã€ã¯ã¯ä»æ¥ã§ã¯é«åºŠãªã€ã³ã¿ãŒãããéä¿¡ã«ãããŠäžå¯æ¬ ãªèŠçŽ ã®äžã€ãšãªã£ãŠããŸãã
æ¬çš¿ã§ã¯ãã¹ãªãŒã·ã§ã€ã¯ã®çè«çæ çµã¿ã®é²åã«çŠç¹ãåœãŠããã®çºå±ã®æŽå²ããã©ããªãããçŸä»£ã®å¿çšãšãã®æœåšçãªåœ±é¿ãæ€èšããŠãããŸãããã®æŠå¿µãã©ã®ããã«æçããå€ãã®åéã§æ¡çšãããããã«ãªã£ãã®ããæ¢ããŸãã
4.3 ã¹ãªãŒã·ã§ã€ã¯ç 究ã®æŽå²ãšéèŠãªè«æ
ã¹ãªãŒã·ã§ã€ã¯ã«é¢ããç 究ã¯é·ãæŽå²ãæã¡ããã®æŽå²ã¯å€ãã®æ±ºå®çãªç¬éãšãšãã«é²åããŠããŸãããåæã®ç 究ã¯åºæ¬çãªçè«ã®èšå®ãæŠå¿µã®æ€èšŒã«çŠç¹ãåœãŠãŠããã®ã«å¯ŸããŠãããæè¿ã®ç 究ã¯ãå®çšçã§é©æ°çãªã¢ããªã±ãŒã·ã§ã³ãéçºããããšã«åç¹ã眮ãããŠããŸãã
æ¬ã»ã¯ã·ã§ã³ã§ã¯ãç¹ã«åœ±é¿åã®å€§ããã£ãããã€ãã®è«æãåãäžããŠããŸãããããã¯ã¹ãªãŒã·ã§ã€ã¯ã®ç 究ã®éçãäœããåŸç¶ã®ç 究ã«å€å€§ãªåœ±é¿ãäžããŠããŸããããããã®è«æã¯ãéä¿¡çè«ããã»ãã¥ãªãã£ãããã³ã«ãããã«ã¯äººå·¥ç¥èœãšå¹ åºãåéã«æž¡ããŸãã
è«æãéããŠãã¹ãªãŒã·ã§ã€ã¯ã¯ç°ãªãèŠç¹ãã詳现ã«åæãããé©æ°çãªæè¡ã®é²æ©ãåæ©ä»ããŠããããšãèŠãŠãšããŸãããããã®ç 究ææã¯ãã¹ãªãŒã·ã§ã€ã¯ãåãªãåèªãè¶ ãããæ·±ãç¥èãšå¯èœæ§ãæã£ãæŠå¿µã§ããããšã匷調ããŠããŸãã
4.4 å 端æè¡ãåãéãæ°ããªã¹ãªãŒã·ã§ã€ã¯ã®å¯èœæ§
ææ°ã®å 端æè¡ã¯ãã¹ãªãŒã·ã§ã€ã¯ã«é¢ããç 究ãšå¿çšã«æ°ããå°å¹³ãåãéããŠããŸãããããã¯ãã§ãŒã³ãæ©æ¢°åŠç¿ãã¯ã©ãŠãã³ã³ãã¥ãŒãã£ã³ã°ãªã©ã®æè¡ã¯ãã¹ãªãŒã·ã§ã€ã¯ã®æŠå¿µãæ°ããããã³ãã£ã¢ãžãšæŒãé²ããŠãããããã«ãã人é¡ã®ç掻ãç£æ¥ã«é©åœãããããã€ã€ãããŸãã
ãã®ã»ã¯ã·ã§ã³ã§ã¯ããããã®æè¡ãã¹ãªãŒã·ã§ã€ã¯ã®æŠå¿µã«ã©ã®ããã«åœ±é¿ãäžãããããå®äžçã®åé¡è§£æ±ºã«æŽ»çšããæ¹æ³ãæ€èšããŸããäŸãã°ããããã¯ãã§ãŒã³ã«ãããã¹ãªãŒã·ã§ã€ã¯ããã»ã¹ã¯ãéèååŒãããå®å šãã€éæã«ããããã«éèŠãªåœ¹å²ãæãããŠããŸãã
ãŸããæ©æ¢°åŠç¿ãçšããã¹ãªãŒã·ã§ã€ã¯ã¢ã«ãŽãªãºã ã¯ãããŒãœãã©ã€ãºããããŠãŒã¶ãŒãšã¯ã¹ããªãšã³ã¹ãäœãåºããããããå¹æçãªããŒã¿åæãå¯èœã«ãããããŠããŸãããããã®æè¡ã®é²æ©ã«ãã£ãŠãã¹ãªãŒã·ã§ã€ã¯ã«æ°ããªå®çŸ©ãšæ©èœãããããããŠããããã®å°éç¥èã¯ä»åŸãçã éèŠã«ãªã£ãŠããã§ãããã
5. ã¹ãªãŒã·ã§ã€ã¯ãšä»åéãšã®é¢é£æ§
5.1 ã¹ãªãŒã·ã§ã€ã¯ãšæåçèŠçŽ ã®é¢ä¿æ§
ã¹ãªãŒã·ã§ã€ã¯ãšããäžèŠäžå¯è§£ãªèšèã¯ãå€è§çãªæåçèæ¯ãæã€ãããããŸããããã®èšèãæãã€ã¡ãŒãžã¯ãæ°ãããµãã«ã«ãã£ãŒããã¬ã³ãã«ææãªå±€ã«ãã£ãŠèæ¡ãããå¯èœæ§ããããŸãããã®æåçŸè±¡ã¯ãç¹å®ã®ã³ãã¥ããã£å ã§ã®ã¿æå³ãæã¡ããã®ã°ã«ãŒãå€ã§ã¯è¬ãããé èªã®ããã«æããããããšããããŸãã
æåçãªå±éãšããŠãã¹ãªãŒã·ã§ã€ã¯ã¯ã¢ãŒããé³æ¥œããã¡ãã·ã§ã³ãªã©ã®åéã«ãããŠãæè»ãªåµé æ§ãåæ§è¡šçŸã®è±¡åŸŽãšããŠçšããããŠãããããããŸããããŸãã§æµè¡èªãã¹ã©ã³ã°ã®ããã«ãæãšå ±ã«é²åãæ°ããªæå³ãç²åŸããããšãããã§ãããã
ãŸãããã®èšèãç¬èªã®ã¹ã¿ã€ã«ãã©ã€ãã¹ã¿ã€ã«ãæããŠããå Žåãäžä»£éã§ç°ãªã解éãçããç°ãªãæåç䟡å€èŠ³ãåæ ãããããšã«ããªããŸããæåçãªèŠç¹ã«ç«ãŠã°ãã¹ãªãŒã·ã§ã€ã¯ã¯äžã€ã®ç€ŸäŒçã·ã³ãã«ãšããŠã®åæãå¯èœã«ãªããŸãã
5.2 ã¹ãªãŒã·ã§ã€ã¯ãšçµæžãããžãã¹ã®çžäºäœçš
ããžãã¹ã«ãããŠãã¹ãªãŒã·ã§ã€ã¯ãšããåèªãæã€æå³ã¯ãããŒã±ãã£ã³ã°æŠç¥ããã©ã³ãã£ã³ã°ã«ãããŠéèŠãªåœ¹å²ãæ ãå ŽåããããŸããäŸãã°ããã®èšèã䜿ã£ãååããµãŒãã¹ãè¥è ãã¿ãŒã²ããã«ãããã£ã³ããŒã³ã«å©çšãããããšã§ã泚ç®åºŠãé«ããæ¶è²»è ã®å¥œå¥å¿ãããç«ãŠãå¯èœæ§ããããŸãã
çµæžçåŽé¢ã§ã¯ãã¹ãªãŒã·ã§ã€ã¯ã瀺ãæ°ãã䟡å€ææ¡ã顧客äœéšã¯ãåžå Žã«æ°ããªåããããããããšãèããããŸããåãªãåååããµãŒãã¹åãè¶ ããŠãç¬èªã®ã¹ããŒãªãŒããã©ã³ãã€ã¡ãŒãžãæ§ç¯ãã顧客ã®ãã€ã€ã«ãã£ã®ç²åŸã«è²¢ç®ããèŠçŽ ãšãªãããã§ãããã
ãŸããã¹ã¿ãŒãã¢ããããã³ãã£ãŒäŒæ¥ãã¹ãªãŒã·ã§ã€ã¯ãšããæ°ããã³ã³ã»ãããæ²ããŠåžå Žã«ææŠããããšã«ãããçµæžçãªæé·ãã€ãããŒã·ã§ã³ã®çœåŒåœ¹ã«ãªãå¯èœæ§ãç§ããŠããŸããçµæžã®æé·ãšå ±ã«ããã®èšèãã©ã®ããã«çµæžæŽ»åã«è²¢ç®ãããã泚ç®ãããŸãã
5.3 ã¹ãªãŒã·ã§ã€ã¯ã®æ³çåŽé¢ãšç€ŸäŒæ¿ç
ã¹ãªãŒã·ã§ã€ã¯ãšãããã¬ãŒãºãæ³çæèã§ã©ã®ãããªæå³ãæã€ã®ãã¯ããããç¹å®ã®æ³æ¡ãèŠå¶ã«é¢é£ä»ããããŠããå Žåã«æããã«ãªãã§ãããã瀟äŒæ¿çã«ãããŠãã¹ãªãŒã·ã§ã€ã¯ãè¡šãå ·äœçãªå 容ã掻åãæ³èŠå¶ã®å¯Ÿè±¡ãšãªãå¯èœæ§ããããŸããããã¯ç¥ç財ç£æš©ã®ä¿è·ãç¹èš±ã®ç³è«ããŸãã¯ãã¬ãŒãããŒã¯ã®ç»é²ãšé¢é£ãæ·±ããããããŸããã
瀟äŒæ¿çãšããŠãã¹ãªãŒã·ã§ã€ã¯ã®èãæ¹ãå ¬å ±ã®å©çãæå³ãããã®ã§ããå Žåãç°å¢ä¿è·ãå¥åº·å¢é²ãæè²ä¿é²ãªã©ã®åéã§ç©æ¥µçã«åãå ¥ããããå¯èœæ§ãèããããŸããããã«ãããããè¯ã瀟äŒçææãç®æããæ¿çã圢æããããããããŸããã
ããã«ããã®ãã¬ãŒãºã瀟äŒçãªéåããã£ã³ããŒã³ã«å©çšãããå Žåããã®åœ±é¿ã¯æ¿åºãå°æ¹èªæ²»äœã®æ¿ç決å®ã«ã圱é¿ãäžããããšããããŸããæ³çåŽé¢ããèŠãã°ãã¹ãªãŒã·ã§ã€ã¯ãæã€ç€ŸäŒçæ矩ã¯æã«å€§ããªè«äºãå·»ãèµ·ããåå ã«ããªãåŸãŸãã
5.4 ã¹ãªãŒã·ã§ã€ã¯ãšæ å ±æè¡(IT)ã®èå
æ å ±æè¡ïŒITïŒã®èŠ³ç¹ããã¹ãªãŒã·ã§ã€ã¯ãèå¯ãããšããã®ãã¬ãŒãºããã¯ãããžãŒæ¥çå ã§æ°ããªãã¬ã³ããæŠå¿µã瀺ããŠããå¯èœæ§ããããŸããã¹ãªãŒã·ã§ã€ã¯ãäœããã®é©æ°çãªã¢ããªã±ãŒã·ã§ã³ããœãããŠã§ã¢ãããŒããŠã§ã¢ã®æ°æ©èœãæãçšèªã§ããå ŽåãITåéã§å€§ããªæ³šç®ãéããããŒã¯ãŒããšãªãã§ãããã
ãŸããã¹ãªãŒã·ã§ã€ã¯ã¯ITåéã«ãããã³ã©ãã¬ãŒã·ã§ã³ãå ±æã®ãã©ãããã©ãŒã ã«é¢é£ããŠãããããããŸãããããã«ã¯ããªã³ã©ã€ã³ã³ãã¥ããã£ã®åœ¢æãããŒãã£ã«ãªã¢ãªãã£ïŒVRïŒãšã®é£æºãããã«ã¯ãœãŒã·ã£ã«ãããã¯ãŒã¯ã«ããããŠãŒã¶ãŒã€ã³ã¿ã©ã¯ã·ã§ã³ãå«ãŸããå¯èœæ§ããããŸãã
ããžã¿ã«ç°å¢ã«ãããã¹ãªãŒã·ã§ã€ã¯ã®å©çšã¯ããŠãŒã¶ãŒãšã¯ã¹ããªãšã³ã¹ãè±ãã«ãã人ã ã®æ¥åžžç掻ã«é©æ°çãªå€åãããããèŠçŽ ãšãªããããããŸãããITæ¥çãé²ãéã¯åžžã«å 端ãè¡ããããã¹ãªãŒã·ã§ã€ã¯ãäœã象城ããŠãããã¯ããããçŸããæèãåæããããšã§æ確ã«ãªãããšã§ãããã
6. ã¹ãªãŒã·ã§ã€ã¯ã®æªæ¥ãšå±æ
æ代ã®å€é·ãšå ±ã«ãã¹ãªãŒã·ã§ã€ã¯ãšããæŠå¿µã¯æ°å€ãã®æ®µéãçµãŠããŸããããã¯ãããžãŒã瀟äŒã®çºå±ããã®ãã¬ãŒãºã«æ°ããªè§£éãããããã人ã ã®ç掻ã«æ·±ãæ ¹ããå§ããŠããŸããæ¬ç¯ã§ã¯ãã¹ãªãŒã·ã§ã€ã¯ãæ瀺ããæªæ¥ãšããã®å±æã«ã€ããŠåæããŸãã
ã¹ãªãŒã·ã§ã€ã¯ãšããèšèãåžæ°æš©ãåŸãŠããããã®é©çšç¯å²ã¯çå®ã«æ¡å€§ããŠããŸãããããŸã§ã®äœ¿çšäŸãå®çžŸãåºã«ãæªæ¥ã®ã¹ãªãŒã·ã§ã€ã¯ãã©ã®ãããªåœ¢ã§ç€ŸäŒã«åãå ¥ããããã®ãã«ã€ããŠæ¢æ±ããŠããå¿ èŠããããŸãã
ãã®æ°ããªæ³¢ãšããŠã®ã¹ãªãŒã·ã§ã€ã¯ããåžå Žãç£æ¥ã«ã©ã®ãããªå€åãããããã®ãããŸãåå人ã«ã©ã®ãããªåœ±é¿ãããããã®ãããããã®èŠå ã詳现ã«èŠãŠãããŸãã
6.1 ã¹ãªãŒã·ã§ã€ã¯ã®çºå±ãäºåããæªæ¥å³
ã¹ãªãŒã·ã§ã€ã¯ãçºå±ãç¶ããŠããçŸåšãç§ãã¡ã¯ãã®ææãææ¥ã®äžçã§ã©ã®ãããªããžãã£ããªå€åãçã¿åºããã«æ³šç®ããŠããŸããã€ãããŒã·ã§ã³ã®æ³¢ã«ä¹ãã¹ãªãŒã·ã§ã€ã¯ã¯ãæç¶å¯èœãªçºå±ãä¿ãããŒãã¡ã¯ã¿ãŒãšãªãããŸãã
çµæžé¢ã§ã¯ãã¹ãªãŒã·ã§ã€ã¯ã¯æ°ããªããžãã¹ã¢ãã«ããµãŒãã¹ã®åµåºãä¿ããçµæžã®å€æ§åã«å¯äžããŠããŸããããã«ãããæ°ããéçšæ©äŒããããè¯ãæ¶è²»è äœéšãå®çŸããå¯èœæ§ãéããŠããŸãã
æåçã«ã¯ãã¹ãªãŒã·ã§ã€ã¯ã«é¢é£ããã¢ãŒãã¯ãŒã¯ããã³ãã¥ããã£ãããžã§ã¯ããç»å Žãã瀟äŒã®å€æ§æ§ãšåµé æ§ãé«ããæ¹åã«å¯äžããŠããŸãããããã®åãã¯ãããããã¡ã®æªæ¥èŠ³ãè±ãã§å¹³åçãªãã®ã«å€ããŠããã§ãããã
6.2 ã±ãŒã¹ã¹ã¿ãã£ïŒæåããã¹ãªãŒã·ã§ã€ã¯æŠç¥
ã¹ãªãŒã·ã§ã€ã¯ã®äžçã§ã®æåãåããäŸãåæããããšã§ããã®å¹æçãªå®è·µæ³ãæŠç¥ãç解ããããšãã§ããŸããç¹ã«æ³šç®ãããã®ã¯ãç¬åµæ§ãšå¹çãå Œãåãããããžã§ã¯ãã§ãã
å®è·µçãªäºäŸããã¯ãã¹ãªãŒã·ã§ã€ã¯ãæ¢åã®æ çµã¿ãéžè±ããç¬èªã®äŸ¡å€ãçã¿åºãããã»ã¹ãæ確ã«ãªããŸããããã«ãããã¹ãªãŒã·ã§ã€ã¯ã掻çšããããžãã¹ã¯ã競äºã®æ¿ããåžå Žã§åªäœæ§ãæã€äºãã§ããã®ã§ãã
æåäŸãæ·±ãæãäžããããšã§ãæªæ¥ã®ã¹ãªãŒã·ã§ã€ã¯æŠç¥ãæ§ç¯ããäžã§å¿ èŠãªèŠçŽ ãèãæ¹ãæããã«ããå®è·µè ã«æçãªæ å ±ãæäŸããŸãã
6.3 å°æ¥ã®ããã®ã¹ãªãŒã·ã§ã€ã¯æ§ç¯ã¬ã€ãã©ã€ã³
ã¹ãªãŒã·ã§ã€ã¯ã«é¢ãããããžã§ã¯ããæ§ç¯ããã«ããã£ãŠãæç¶å¯èœãªçºå±ãèŠéã«å ¥ããã¬ã€ãã©ã€ã³ãå¿ èŠã§ããããã¯ãé·æçãªæåã«å¿ èŠäžå¯æ¬ ãªã¹ããããšãªããŸãã
ã¬ã€ãã©ã€ã³ã«ã¯ãç®æšèšå®ããªãœãŒã¹ã®é åãé¢ä¿è ãšã®ã³ãã¥ãã±ãŒã·ã§ã³æŠç¥ãªã©ãã¹ãªãŒã·ã§ã€ã¯ãããžã§ã¯ã管çã®åºæ¬ãå«ãŸããã¹ãã§ããæ確ã§æè»æ§ã®ãããã¬ãŒã ã¯ãŒã¯ãèšèšããããšã§ãå€åã«åŒ·ããããžã§ã¯ããçã¿åºãããšãã§ããŸãã
æãæåããã¹ãªãŒã·ã§ã€ã¯æ§ç¯ã®äŸã§ã¯ãç®çã®æ確åãé©åãªæè¡ã®éžå®ãæ§ã ãªã¹ããŒã¯ãã«ããŒã®åå 確ä¿ãéèŠãšãããŠããŸããããããçµã¿èŸŒãããšã§ãé·æã«ããããããžã§ã¯ãã®æåãžãšç¹ãããŸãã
6.4 ã¹ãªãŒã·ã§ã€ã¯ã®ãã¬ã³ããšã€ãããŒã·ã§ã³
ã¹ãªãŒã·ã§ã€ã¯ã¯ãäžæã«é²åãç¶ããŠããåãã®äžã€ã§ãããææ°ã®ãã¬ã³ããšã€ãããŒã·ã§ã³ãåžžã«è¿œããããŠããŸããããã«ã¯ãç§åŠæè¡ã®é²æ©ãåžå ŽããŒãºã®å€åã倧ããªåœ¹å²ãæãããŠããŸãã
ä»åŸæ°å¹Žã§èŠãããã§ããããã¬ã³ãã«ã¯ãã¹ãªãŒã·ã§ã€ã¯ãšé£æºãã圢ã§ã®æ°ããã¬ãžã§ããã®éçºããšã³ããžãŒãšã®æ¥ç¹ããŸãã¯æè²ã«ãããæ°ããªåãçµã¿ãæããããŸãããããã¯ãã¹ãªãŒã·ã§ã€ã¯ãæã€æœåšåãæ倧éã«åŒãåºãæ¹åãžãšé²åãããŠããããšã§ãããã
ã€ãããŒã·ã§ã³ã¯ãæãšããŠäžç¢ºå®æ§ãšãªã¹ã¯ã䌎ããã®ã§ãããã¹ãªãŒã·ã§ã€ã¯ã¯ããããèšç®ã«å ¥ããæç¶å¯èœãã€é©æ°çãªææ³ã§æã¿ç¶ããŸããããã«ããæ°ãã䟡å€ãåµé ãããã¹ãªãŒã·ã§ã€ã¯ã®æªæ¥ã圢äœãããŠãããŸãã
7. ãŸãšã
7.1 ã¹ãªãŒã·ã§ã€ã¯å ¥éïŒåºæ¬ãç¥ãã
ã¹ãªãŒã·ã§ã€ã¯ãšã¯ãäžèŠè¬ããããã¬ãŒãºã§ãããå®ã¯ããžãã¹ã®äžçã§ã¯éèŠãªæŠå¿µã§ãããã®èªæºãæŽå²çèæ¯ãæãäžããçŸä»£ããžãã¹ã«ãããã¹ãªãŒã·ã§ã€ã¯ã®åœ¹å²ãšã€ã¡ãŒãžã瀟äŒãžã®åœ±é¿ã解ãæãããŸãã
7.2 ã¹ãªãŒã·ã§ã€ã¯ã®å¿çšïŒå®äŸããåŠã¶
æ¥ã ã®ç掻ãã¡ãã£ã¢ã®äžã§ã¹ãªãŒã·ã§ã€ã¯ã¯æå€ãšèº«è¿ãããããŸãããããŸããŸãªæ¥çã§ã©ã®ããã«å©çšãããŠããããåœå å€ã®äºæ ãå«ããŠã玹ä»ããŸãã
7.3 ã¹ãªãŒã·ã§ã€ã¯ã®è§£æïŒçåãçŽè§£ã
å®çŸ©ãšç¯å²ãææ§ãªã¹ãªãŒã·ã§ã€ã¯ã«ã€ããŠããããã誀解ã解é€ããçåã«å°é家ãçããŸããæ¬è³ªçãªç解ãæ·±ããããã®æ å ±ããå±ãããŸãã
7.4 ã¹ãªãŒã·ã§ã€ã¯ã®æ·±æãïŒå°éç¥èã®çŽ¹ä»
ã¹ãªãŒã·ã§ã€ã¯ãå°éçã«åæãããã®çè«çæ çµã¿ããç 究å²ãå°æ¥ technological advancements ãããããå¯èœæ§ãŸã§ãå°éçãªç¥èãæäŸããŸãã
7.5 ã¹ãªãŒã·ã§ã€ã¯ãšä»åéãšã®é¢é£æ§
æåçèŠçŽ ãçµæžã»ããžãã¹ãžã®çžäºäœçšãæ³çåŽé¢ããã®ç€ŸäŒæ¿çãããã«æ å ±æè¡(IT)ãšã®èåç¹ãæ¢ããŸãã
7.6 ã¹ãªãŒã·ã§ã€ã¯ã®æªæ¥ãšå±æ
æªæ¥ã«åããŠã¹ãªãŒã·ã§ã€ã¯ãã©ã®ããã«çºå±ããã®ããæåäºäŸã亀ããªããæŠç¥ãåæããæ§ç¯ã¬ã€ãã©ã€ã³ãšãã¬ã³ããã€ãããŒã·ã§ã³ãæèšããŸããããžãã¹ããŒãœã³å¿ èŠã®æ å ±ãæºèŒã§ãã