1. ã«ã¹ã¿ããŒãšã³ãžãã¢(CE)ãšã¯ïŒ
ã«ã¹ã¿ããŒãšã³ãžãã¢ïŒCEïŒãšã¯ãäŒæ¥ã®è£œåããµãŒãã¹ã顧客ã«æäŸããéã®æè¡çãªæ¯æŽãåé¡è§£æ±ºãæ åœãããšã³ãžãã¢ã®ããšãæããŸãããŸãCEã¯ç¬èªã®èŠç¹ãã補åã®æ¹è¯ãæ°èŠè£œåã®ææ¡ãè¡ããŸãã
CEã¯é¡§å®¢ãšçŽæ¥ã³ãã¥ãã±ãŒã·ã§ã³ãåãããã®èŠæããã£ãŒãããã¯ãå ã«ããè¯ã補åããµãŒãã¹ãæäŸããããã®æ¹åçãèããŸãã圌ãã®ä»äºã¯ã顧客æºè¶³åºŠã®åäžã ãã§ãªããäŒæ¥ã®å©çã®æ倧åã«ãå¯äžããŸãã
1.1 CEã®åœ¹å²ãšã¯
CEã®äž»ãªåœ¹å²ã¯ã補åã®å°å ¥æ¯æŽãåé¡å¯Ÿçã顧客察å¿ã§ããCEã®å°éçãªç¥èãšæè¡ã掻çšããããšã§ã顧客ããã®åãåããã«å¯Ÿãå ·äœçãªè§£çãæäŸããŸãããŸããæè¡çãªåé¡ãçããå Žåã«ã¯ããã®åå ãè¿œæ±ãã解決çãææ¡ããŸãã
1.2 CEãæ±ããããã¹ãã«ã»ãã
CEã«ãšã£ãŠéèŠãªã¹ãã«ã«ã¯ãæè¡çãªåé¡è§£æ±ºèœåãã³ãã¥ãã±ãŒã·ã§ã³èœåããããžã§ã¯ããããžã¡ã³ãèœåãªã©ãå«ãŸããŸãããŸãã補åç¥èãšãšãã«ã顧客ã®ããžãã¹ã¢ãã«ãæ¥çæ å¢ãç解ããããšãå¿ èŠã§ãã
CEã®åœ¹å²ã¯ãäžè¬çãªãšã³ãžãã¢è·ãšã¯äžç·ãç»ããŠããŸãã顧客ãšã®å¯Ÿè©±ãéèŠãªè·åãšãªããããæè¡çãªç¥èã«å ãã人éé¢ä¿ã®æ§ç¯ã管çã亀æžã¹ãã«ãæ±ããããŸãã
ããã«ãCEã¯ã顧客ã®ããŒãºã«å¿ãããœãªã¥ãŒã·ã§ã³ãææ¡ãããããã¯ãªãã£ã«ã«ãªæèåãåµé æ§ãå¿ èŠãšãããŸãã
1.3 CEã®ãã£ãªã¢ãã¹
CEã®ãã£ãªã¢ãã¹ã¯å€æ§ã§ãçµéšãã¹ãã«ã«ãããããŸããŸãªé²è·¯ãååšããŸããå¶æ¥ããããŒãžã¡ã³ããå°éçãªæè¡è·ãžã®éãªã©ããã£ãªã¢ã¯å¹ åºãåéã«åºãã£ãŠããŸãã
å ·äœçã«ã¯ãCEã¯å¶æ¥ããããã¯ããããŒãžã£ãŒããããžã§ã¯ããããŒãžã£ãŒãæè¡ãµããŒããããŒãžã£ãŒãªã©ã«ãã£ãªã¢ãé²å±ãããããšãã§ããŸãããŸããããé«åºŠãªæè¡è·ãžãšé²ãCEãããŸãã
1.4 ã°ããŒãã«äŒæ¥ã«ãããCEã®äœçœ®ä»ã
å€ãã®ã°ããŒãã«äŒæ¥ã§ã¯ãCEã¯é¡§å®¢äœéšã®éèŠãªäžéšãšããŠäœçœ®ä»ããããŠããŸããCEã¯ã補åã®æé©ãªå©çšæ¹æ³ã顧客ã«ç€ºããšãšãã«ãæ°ããªããžãã¹æ©äŒã®åµåºãå©ããŸãã
CEã¯äŒæ¥ãšé¡§å®¢ãšã®éã«ç«ã¡ãåæ¹åã®ã³ãã¥ãã±ãŒã·ã§ã³ãéããŠé¢ä¿æ§ãç¯ããŸãã補åã®æ¹åãããŒã±ããã®å€åèŠæ±ã«å¯Ÿå¿ãããããå¿ èŠãªãã£ãŒãããã¯ãäŒæ¥ã«æäŸãããã®çµæãšããŠäŒæ¥ã®ããžãã¹ãã®ãã®ã«åœ±é¿ãåãŒããŸãã
é«åºŠãªæè¡ç¥èãšé«åºŠãªã³ãã¥ãã±ãŒã·ã§ã³ã¹ãã«ãå ŒãåããCEã¯ãã°ããŒãã«èŠæš¡ã®äŒæ¥ã§ãŠäŒæ¥äŸ¡å€ãåäžãããçµç¹å šäœã®æåã«è²¢ç®ããŸãã
2. CEã®å¹³å幎åã«ã€ããŠ
ã«ã¹ã¿ããŒãšã³ãžãã¢ïŒCEïŒã®å¹³å幎åã«ã€ããŠè©±ãåã«ãã«ã¹ã¿ããŒãšã³ãžãã¢ãšã¯äœããã©ã®ãããªæ¥åãè¡ãªã£ãŠããã®ãç解ããããšãéèŠã§ããäž»ã«è£œåããµãŒãã¹ãè³Œå ¥ããã客æ§ã®åãåããã«å¯Ÿå¿ãããŸããã®æè¡çãªè§£æ±ºãå³ãã®ãäž»ãªä»äºå 容ã§ãããã®èšäºã§ã¯ãCEã®å¹Žåã«ã€ããŠè©³ãã解çããŸãã
CEã®å¹Žåã¯æ§ã ãªèŠçŽ ã«ãã£ãŠå€åããŸããããã«ã¯åœ¹è·ãçµéšå¹Žæ°ãå°åãªã©ã圱é¿ãäžããŸããç¹ã«å¹Žåäžæã®å€§ããªèŠçŽ ãšãªãã®ããããã®èŠçŽ ã§ãã
以äžã§ã¯ãCEã®å¹Žåã®ç®åºæ¹æ³ã圹è·ãšå¹Žåã®é¢ä¿ãçµéšå¹Žæ°ãšå¹Žåã®é¢ä¿ãå°åå¥CE幎åã®æ¯èŒã«ã€ããŠè§£èª¬ããŸãã
2.1 CE幎åã®ç®åºæ¹æ³
CEã®å¹Žåã¯åºæ¬çµŠãè³äžãæåœãªã©ããæãç«ã¡ãŸããåºæ¬çµŠã¯äžå®ã®æ°Žæºãä¿ã€äžæ¹ãè³äžãæåœã¯æ¥çžŸãè©äŸ¡ã«ãã£ãŠå€åããŸãã
ããã«ãæè¡åãèªåŠåãªã©å°éæ§ãé«ããããšã§ã幎åã¢ããã«çŽçµããŸãããã®ãããèªèº«ã®ã¹ãã«ã磚ãç¶ããããšãéèŠã«ãªãã®ã§ãã
ãŸããäžéšã®äŒæ¥ã§ã¯ææå ±é ¬å¶ãå°å ¥ããŠãããåã ã®çžŸæã«ãã£ãŠåå ¥ãäžäžããŸãããããã®è€æ°ã®èŠçŽ ãçµã¿åãããCEã®å¹Žåãç®åºãããŸãã
2.2 圹è·ãšå¹Žåã®é¢ä¿
CEã®å¹Žåã¯ã圹è·ã«ãã£ãŠãå€§å¹ ã«å€ãããŸããäžè¬çã«ã¯ã圹è·ãäžãããšå¹Žåãå¢å ããŸãã
äŸãã°ããšã³ããªãŒã¬ãã«ã®CEãšãªãŒããŒè·ã§ã¯ããã®è²¬ä»»ã®å€§ãããã幎åã«ã倧ããªéããçãŸããŸãããŸãããããŒãžã£ãŒããã£ã¬ã¯ã¿ãŒãããã«ãšã°ãŒã¯ãã£ãã¬ãã«ã«ãªããšæŽãªãé«é¡ãªå¹ŽåãèŠèŸŒããŸãã
ãã®ãããCEãšããŠæŽ»èºãã圹è·ãäžããŠããããšã¯å¹Žåã倧ããåäžãããäžã€ã®æ段ãšãªããŸãã
2.3 çµéšå¹Žæ°ãšå¹Žåã®é¢ä¿
CEã®å¹Žåã«åœ±é¿ããããäžã€ã®èŠçŽ ãçµéšå¹Žæ°ã§ããçµéšå¹Žæ°ãé·ããã°é·ãã»ã©ããã®å°éæ§ãã¹ãã«ã®é«ããè©äŸ¡ããã幎åãäžæããŸãã
æ°äººã®CEãšããã©ã³CEã§ã¯ãçµéšãšç¥èãšãã芳ç¹ãã顧客ãžã®äŸ¡å€æäŸã«å·®ãåºãŸãããã®å·®ã幎åã«åæ ããã圢ã§ãçµéšå¹Žæ°ãšå¹Žåã¯æ£ã®é¢ä¿ã«ãããŸãã
ãã®ãããCEã®ãã£ãªã¢ãè¿œæ±ããå Žåã¯ãé·æçã«æ¥çã§åãããšã§åŸãããçµéšãã¹ãã«ãéèŠãããšè¯ãã§ãããã
2.4 å°åå¥CE幎åæ¯èŒ
ãŸããCEã®å¹Žåã¯å€åå°ã«ãã£ãŠã圱é¿ãåããŸãã倧éœåžã§ã¯é«é¡ãªå¹ŽåãèŠèŸŒããŸãããå°æ¹éœåžã§ã¯å¹ŽåãäœããªãåŸåã«ãããŸãã
ããã¯å€§éœåžã§ã¯ç«¶äºãæ¿ãããåªç§ãªCEã確ä¿ããããã®å ±é ¬ãšããŠäžå®ã®å¹Žåãå¿ èŠãšãªãããã§ããäžæ¹ã§å°æ¹éœåžã§ã¯ç掻費ã倧éœåžãããå®ãããšãããçžå¯Ÿçã«å¹ŽåãäžãããŸãã
ãã ããå°æ¹éœåžã®å Žåã§ãæé·æ§ã®ããæ°èæ¥çãã€ã³ãã©é¢é£ã®äŒæ¥ãªã©ã§ã¯å¹Žåãé«ããªãåŸåããããŸããå°åã«ããå·®ã¯ãããŸããã絶察å€ã ãã§ãªãç掻費ãšã®ãã©ã³ã¹ãèãããšãå°æ¹ã§ãååæºè¶³ã®ãã幎åãåŸãããŸãã
3. CEã®å¹Žåãã¢ãããããæ¹æ³
CEã®å¹Žåãã¢ãããããã«ã¯ãæè¡åã ãã§ãªããè³æ Œãã¹ãã«ã»ããããã£ãªã¢ã¢ããæŠç¥ããããŠããŽã·ãšãŒã·ã§ã³æè¡ãªã©ãéåžžã«éèŠã§ãã以äžã§ã¯ããããã®èŠçŽ ã«ã€ããŠå ·äœçã«è§£èª¬ããŠãããŸãã
å®éã«å¹Žåã¢ããã«ã€ãªããæ段ã«ã€ããŠã¯çµéšè ã®è©±ãããŒã¿ãå ã«è§£èª¬ããŸããããããåèã«è»¢è·ã転åãã¹ãã«ã¢ãããç®æããŸãããã
ããã§ã¯æ©éãCEãšããè·çš®ã§å¹Žåãäžããããã®ãã€ã³ããäžã€ãã€èŠãŠãããŸãããã
3.1 å¿ èŠãªè³æ Œãšãã®ã¡ãªãã
ITæ¥çã§ã¯ãæ°å€ãã®è³æ ŒãååšããŸããCEãšããŠå¹Žåãã¢ãããããã«ã¯ãã¯ã©ãŠãç°å¢ããããã¯ãŒã¯é¢é£ã®è³æ ŒãéèŠã§ããCiscoèªå®è³æ ŒãAWSèªå®è³æ Œã¯ç¹ã«è©äŸ¡ãããŸãã
è³æ Œä¿æã®ã¡ãªãããšããŠã¯ããŸãèªèº«ã®ã¹ãã«ã»ãããæ確ã«èšŒæãããç¹ãæããããŸããããã¯èªå·±è©äŸ¡ã ãã§ãªãã瀟å€è©äŸ¡ã«ã倧ãã圱é¿ããŸãã
ãŸããæè¡ç¥èã身ã«ã€ããéçšã§ã¯ãæ°ããèŠç¹ãææ³ãåŠã¶ããšãã§ãããããå®éã®æ¥åã«ã掻ããããŸãã
3.2 æå©ãªã¹ãã«ã»ãããšãã®ç¿åŸæ¹æ³
CEã®æå©ãªã¹ãã«ãšããŠã¯è§£æåãããã°ã©ãã³ã°ã¹ãã«ããããžã§ã¯ããããžã¡ã³ãèœåãªã©ãæããããŸãããããã®ã¹ãã«ã¯è³æ ŒååŸä»¥å€ã«ããä»äºã§ãçãããå®è·µåãããããšããã匷ãè©äŸ¡ãããŸãã
ãããŠããããã®ã¹ãã«ã®ç¿åŸæ¹æ³ãšããŠã¯ãç¬åŠã¯ãã¡ãããªã³ã©ã€ã³åŠç¿ãéåžžã«æå¹ã§ããUdemyãCodecademyãªã©ã®ãã©ãããã©ãŒã ã¯å¹ åºãããŒãã§åŠã¹ãŸãã
ãã¡ãããå®åãéããŠçµéšãç©ãæ¹ãæãå¹æçã§ããããããåæ段éã§ã¯èªäž»åŠç¿ããã¹ãã«ã身ã«ã€ããçµéšãç©ãããšãããããããŸãã
3.3 å¹æçãªãã£ãªã¢ã¢ããæŠç¥
CEã®ãã£ãªã¢ã¢ããæŠç¥ãšããŠã¯ãå°éåéãæã€ããšãéèŠã§ããäžå®ã®åéã§ã®å°éæ§ã磚ããåžå ŽäŸ¡å€ãäžããããšã§ã絊äžã¢ãããæåŸ ã§ããŸãã
ãŸããçµå¶èŠç¹ãæ¥åç解åã磚ãããšã§ãæè¡çµå¶è ãšããŠæŽ»èºããéçãèŠããŠããŸããããã¯CEãšããŠå¹Žåã倧ããäžããäžã€ã®æŠç¥ã§ãã
ãã¡ãããçªåºããã¹ãã«ãå°éæ§ãæã€ããšãéèŠã§ãããããã ãã§ã¯ãªããçµç¹å å€ã§ã®ã³ãã¥ãã±ãŒã·ã§ã³åãæ±ããããŸãããã®ãã©ã³ã¹ãé«ãè©äŸ¡ã«ã€ãªãããŸãã
3.4 ããŽã·ãšãŒã·ã§ã³ãšå¹Žåã¢ããã®é¢ä¿
CEãšããŠå¹Žåãã¢ãããããããã«ã¯ã絊äžäº€æžã®ã¹ãã«ãéèŠãšãªããŸãã絊äžã¯åçŽã«å®åãçµæã ãã§ãªãã亀æžåã«ãã£ãŠã倧ããå€åããŸãã
絊äžäº€æžã§ã¯è»¢è·åžå Žã®ååãèªèº«ã®åžå ŽäŸ¡å€ãé©åã«ææ¡ããèªå·±è©äŸ¡ãæ£ç¢ºã«äŒããèœåãæ±ããããŸãã亀æžã¹ãã«ã¯ITæ¥çã«éãããã©ã®æ¥çã§ã倧ããªåœ±é¿åãæã€ãããå¿ ã身ã«ã€ããŸãããã
CEãšããŠå¹Žåãã¢ãããããããã«ã¯ãæè¡å以å€ã®ã¹ãã«ãå¿ èŠã§ããå è¿°ã®èŠçŽ ããã©ã³ã¹ãã身ã«ã€ããããšã§ãããé«ãè©äŸ¡ãšå¹Žååäžã«ç¹ããã§ãããã
4. CEã®åŽåç°å¢ãšç掻
ã«ã¹ã¿ããŒãšã³ãžãã¢ïŒä»¥äžãCEïŒã¯ãåºæ¬çã«é¡§å®¢ã®ããã®çŸå Žã§åãè·æ¥ã§ããããã®ããã圌ãã®åŽåç°å¢ãšç掻ã¯ãã®è·æ¥ã®ç¹æ§ãšæ·±ãé¢é£ããŠããŸãããã®ã»ã¯ã·ã§ã³ã§ã¯ãCEã®åŽåç°å¢ãç掻ã«é¢ããããã€ãã®èŠç¹ã詳述ããŸãã
4.1 CEã®ä»äºç°å¢ã«ã€ããŠ
CEã®ä»äºç°å¢ã¯ãäž»ã«ã¯ã©ã€ã¢ã³ãã®ãªã¯ãšã¹ããŸãã¯ã¯ãšãªã«çããåé¡ã解決ããããšã«éç¹ã眮ããŠããŸããå€ãã®å ŽåãCEã¯é¡§å®¢ã®ãªãã£ã¹ãæœèšãé »ç¹ã«èšªããçŽæ¥é¡§å®¢ãšå¯Ÿè©±ããŸãããã®ããã圌ãã®ä»äºç°å¢ã¯éåžžã«åçã§ãå€æ§ãªã¹ãã«ãšæ å ±ãå¿ èŠãšãªããŸãã
ããã«ããããã®ç°å¢ã¯ãé »ç¹ãªæ è¡ã移åã䌎ãããšããããŸããããããããã¯ãŸãåæã«ãç°ãªãæ¥çãããžãã¹ãšã®æ¥è§Šãæ°ããçµéšãã¹ãã«ã®ç²åŸãæå³ããŸãã圌ãã®ä»äºã¯ã顧客ãšã®å¯ãªé¢ä¿ãæ§ç¯ããããã®ãã®ã§ããããã®çµæãCEã¯åºç¯ã§è€éãªæ¥çç°å¢ã«èº«ã眮ãããšã«ãªããŸãã
4.2 CEã®ã¯ãŒã¯ã©ã€ããã©ã³ã¹
CEã¯é »ç¹ã«çŸå Žã§åããããé·æéã®å€åãäžèŠåãªã¹ã±ãžã¥ãŒã«ãæããããããšããããŸããããã¯åœŒãã®ã¯ãŒã¯ã©ã€ããã©ã³ã¹ã«åœ±é¿ãåãŒãå¯èœæ§ããããŸããããããè¯å¥œãªã¿ã€ã ãããžã¡ã³ããšåªããçµç¹ã¹ãã«ãä¿ã€ããšã«ãã£ãŠãCEã¯ãã®åé¡ã«å¯ŸåŠãã質ã®é«ããããã§ãã·ã§ãã«ãµãŒãã¹ãæäŸãç¶ããããšãã§ããŸãã
ãŸããå€ãã®äŒæ¥ã¯ãç²åŽã軜æžããCEã®è·åæºè¶³ãç¶æããããã«ãé©åãªäŒæ¯ãšãªã«ããªãŒãæšå¥šããŠããŸãããããã¬ãã·ãã«ãªå€åæéããªã¢ãŒãã¯ãŒã¯ã®ãªãã·ã§ã³ãæäŸããããšã«ãããäŒæ¥ã¯ãã®èª²é¡ãå æããããšããŠããŸãã
4.3 CEã®ã¡ã³ã¿ã«ãã«ã¹ã±ã¢
äžèŠåãªã¹ã±ãžã¥ãŒã«ãé·æéã®å€åã䌎ãCEã®ä»äºã¯ã圌ãã®ã¡ã³ã¿ã«ãã«ã¹ã«è² æ ããããããšããããŸããããããã®äŒæ¥ã¯ããããã®èª²é¡ãèªèããCEã®å¿èº«ã®å¥åº·ãæ¹åããããã®æœçãè¬ããŠããŸããããã«ã¯ãå®æçãªå¥åº·ãã§ãã¯ãã«ãŠã³ã»ãªã³ã°ã»ãã·ã§ã³ãã¹ãã¬ã¹ãããžã¡ã³ãã¯ãŒã¯ã·ã§ãããªã©ãå«ãŸããŸãã
ãŸããäžéšã®äŒæ¥ã¯ãèªç€Ÿã®CEã«å¯ŸããŠãå®æçãªäŒæã確ä¿ããããšã奚å±ããŠããŸããããã«ãããCEã¯ä»äºããé¢ããŠãªã©ãã¯ã¹ãããããã®è·åããã®é©åãªäŒæ¯ãšãªã«ããªãŒãåŸãããšãã§ããŸãã
4.4 CEã®éè·åŸã®ãã£ãªã¢
CEãšããŠã®çµéšã¯ããã®åŸã®ãã£ãªã¢ã«ãããŠãæçãªãã®ãšãªããŸããCEã¯ã顧客ã®ããŒãºãç解ããåé¡ã解決ããããã®æè¡çãªã¹ãã«ãšç¥èãç²åŸãããããã¯å€ãã®è·åã§åœ¹ç«ã€äŸ¡å€ã®ããè³ç£ãšãªããŸãã
å€ãã®CEã¯ããããŒãžã£ãŒããªãŒããŒããããžã§ã¯ããããŒãžã£ãŒãã³ã³ãµã«ã¿ã³ããããã«ã¯èªå·±èµ·æ¥ãšãã£ãåéã§æåãåããŠããŸãããããã®ãã£ãªã¢ãã¹ã¯ãCEã®åçã§æè»æ§ã®ããã¹ãã«ã»ãããæ倧éã«æŽ»çšããŸãã
5. ä»ã®ITé¢é£è·çš®ãšCEã®å¹Žåæ¯èŒ
ITæ¥çã«ã¯å€çš®å€æ§ãªè·çš®ãååšããŸãããã®ãããèªåãéžã³ããè·çš®ã®å¹Žåã ãã§ã¯ãªããä»ã®è·çš®ãšã®æ¯èŒãéèŠã§ããããã§ããã§ã¯ãã«ã¹ã¿ããŒãšã³ãžãã¢ïŒCEïŒã®å¹Žåãããããã®è·çš®ãšæ¯èŒããŠã¿ãŸãã
ITæ¥çã®å¹Žåãæ¯èŒããããšã§ãèªåèªèº«ã®ãã£ãªã¢å±éãèšç»ããéã®åèæ å ±ãšãªããŸãããŸããèªèº«ãã©ã®ãããªã¹ãã«ã身ã«ã€ããã¹ãããå°æ¥æ§ã®ããè·çš®ã¯ã©ãããèŠæ¥µããããšãå¯èœãšãªããŸãã
ããã§ã¯ã以äžã«ã·ã¹ãã ãšã³ãžãã¢, ãããžã§ã¯ããããŒãžã£, ããã°ã©ããŒ, ãµããŒããšã³ãžãã¢ãšCEã®å¹Žåæ¯èŒã解説ããŠåããŸãã
5.1 ã·ã¹ãã ãšã³ãžãã¢(SE)ãšCEã®å¹Žåæ¯èŒ
ã·ã¹ãã ãšã³ãžãã¢ã®åœ¹å²ã¯æ§ã ã§ããã®å¹Žåãçµéšãã¹ãã«ã«ãã倧ããå€åããŸããäžæ¹ãã«ã¹ã¿ããŒãšã³ãžãã¢ã¯é¡§å®¢å¯Ÿå¿ã®ã¹ãã«ã察人é¢ä¿ã®ã¹ãã«ãæ±ãããããã®è©äŸ¡ã幎åã«åæ ãããŸãã
ãããäžè¬çã«èŠãŠãã·ã¹ãã ãšã³ãžãã¢ã®å¹Žåã¯ã«ã¹ã¿ããŒãšã³ãžãã¢ã®å¹Žåãšæ¯èŒãããšããé«ãåŸåã«ãããŸãããã®çç±ãšããŠãã·ã¹ãã ãšã³ãžãã¢ã¯äŒæ¥ã®ããžãã¹åºç€ãçŽæ¥æ¯ããè·çš®ã§ãããããé«åºŠãªå°éç¥èãšã¹ãã«ãæ±ããããããšãæããããŸãã
ãããã«ã¹ã¿ããŒãšã³ãžãã¢ã«ã¯è±ããªå¯Ÿäººã¹ãã«ãšé¡§å®¢ç解ãå¿ èŠãšãªãããŸã顧客ãçŽæ¥çã«æ¯ããè·çš®ã§ããããããããã®ã¹ãã«ãç¯ãããšã§ã·ã¹ãã ãšã³ãžãã¢ãšåç以äžã®è©äŸ¡ãåŸãããšãå¯èœã§ãã
5.2 ãããžã§ã¯ããããŒãžã£(PM)ãšCEã®å¹Žåæ¯èŒ
ãããžã§ã¯ããããŒãžã£ã¯ãããžã§ã¯ããçµ±æ¬ãããã®éæã«åããçµç¹ãçããè·çš®ã§ããããã«å¯Ÿããã«ã¹ã¿ããŒãšã³ãžãã¢ã¯é¡§å®¢ããã®èŠæãåãåããã解決ãã補åã®æ¹è¯ãæ°èŠéçºã«å¯äžããè·çš®ã§ãã
ãããäžè¬çã«ã¯ããããžã§ã¯ããããŒãžã£ã®äºç®ã人å¡ã®ç®¡çãçµç¹ã®éå¶ãªã©ã®è²¬ä»»ãçžåœéãããã幎åã¯ã«ã¹ã¿ããŒãšã³ãžãã¢ãããé«ããªãããšãå€ãã§ãã
ããããªãããã«ã¹ã¿ããŒãšã³ãžãã¢ã¯çŽæ¥é¡§å®¢ãšæ¥ããããšããã顧客æºè¶³åºŠããªãã³ã·ã§ã³ã®åäžã«å€§ããå¯äžã§ããæ矀ã®ã¹ãã«ãšçµéšãç©ãããšãå¯èœã§ãããããã®ã¹ãã«ãè©äŸ¡ãããã°ãååã«é«ã幎åãåŸãããšãå¯èœãšãªããŸãã
5.3 ããã°ã©ããŒãšCEã®å¹Žåæ¯èŒ
ããã°ã©ããŒã¯çŽæ¥ã³ãŒããæžããã·ã¹ãã ãäœãåºãè·çš®ã§ããäžæ¹ã§ãã«ã¹ã¿ããŒãšã³ãžãã¢ã¯ãã®è£œåã®äœ¿çšãšã¡ã³ããã³ã¹ã«æ³šåããŸãã
æè¡çãªæ·±åºŠãå°éæ§ã¯ãããã°ã©ããŒã®æ¹ãäžè¬çã«ã¯é«ããããæ¥åã®é£æ床ãšãã芳ç¹ã§ã¯ããã°ã©ããŒã®å¹Žåãé«ãåŸåã«ãããŸããããããã«ã¹ã¿ããŒãšã³ãžãã¢ã¯é¡§å®¢ã®ããŒãºãçŽæ¥ææ¡ããããã補åéçºã«ãã£ãŒãããã¯ããéèŠãªåœ¹å²ãæãããŸãã
ãã®ãããã¡ããã©äžéçãªããžã·ã§ã³ã«äœçœ®ããã«ã¹ã¿ããŒãšã³ãžãã¢ã¯ãäŒæ¥ã顧客ãšã®åŒ·ãã€ãªãããæã€ããšã§é«ãè©äŸ¡ãšå ±é ¬ãåŸãããšãå¯èœã§ãã
5.4 ãµããŒããšã³ãžãã¢ãšCEã®å¹Žåæ¯èŒ
ãµããŒããšã³ãžãã¢ã¯äž»ã«è£œåããµãŒãã¹ã®ãµããŒãæ¥åãæ åœããŸããäžæ¹ãã«ã¹ã¿ããŒãšã³ãžãã¢ã¯è£œåã®äœ¿çšãã¡ã³ããã³ã¹ãããã«ã¯ãã®æ¹åç¹ã®ææ¡ãšæ¹è¯ãŸã§ãäžæã«åŒãåããŸãã
äžè¬çã«ããµããŒãæ¥åã®å¹ ãçããµããŒããšã³ãžãã¢ãšæ¯èŒããŠã補åéçºãŸã§å«ãåºç¯å²ãªæ¥åãæ åœããã«ã¹ã¿ããŒãšã³ãžãã¢ã®æ¹ã幎åã¯é«ããšãããŸããããã¯ãå šäœçãªè£œåéçšãšçŽæ¥ã®é¡§å®¢å¯Ÿå¿ãçµéšããããšã§ãããåºç¯ãªèŠéãšã¹ãã«ã身ã«ã€ããããã§ãã
ã«ã¹ã¿ããŒãšã³ãžãã¢ã¯ããã现ããã«ã¹ã¿ããŒãµãŒãã¹ãšããã®çµéšã掻ããã補åæ¹åãè©äŸ¡ãããŸãããããã¯ãäŒæ¥ã«ãšã£ãŠéèŠãªä»å 䟡å€ãããããããã®çµæã幎åã«åæ ã§ããŸãã
6. CEã«åããŠãã人ç©å
6.1 CEã«å¿ èŠãªæ§æ Œç¹æ§
CEã®ä»äºã¯é¡§å®¢ãšã®äººéé¢ä¿ã«äŸåããéšåãå€ããããã³ãã¥ãã±ãŒã·ã§ã³èœåã匷ã人ã¯ãã¡ããã®ããšãåé¡è§£æ±ºèœåãäž»äœæ§ãéèŠãªç¹æ§ãšãªããŸãããŸããé«åºŠãªæè¡ç¥èãäŒããããã«ã¯ãç¶æ³ã«å¿ããé©åãªèª¬æåãæ±ããããŸãã
å¿èåããŸããCEãæã€ã¹ãéèŠãªæ§æ Œç¹æ§ã§ããããããèœåãé€ãããã«ãCEãšããŠåãè ã¯åžžã«èªå·±æ¹åã«åªããåžå Žã®ææ°ååã顧客ã®ããŒãºãåŠã¶ããšãæ±ããããŸãã
ç·ããŠèšããšãæåããCEã¯æè»æ§ãšå¯Ÿäººã¹ãã«ãå Œãåãã人ãé©ããŠããŸãããã®äºã€ã®ç¹æ§ã¯ãã©ããªåé¡ããé©åãã€è¿ éã«è§£æ±ºããããšãå¯èœã«ããŸãã
6.2 CEã«åããŠãã人ã®èæ¯äºäŸ
é©æ§ããããšå€æãããCEã®èæ¯ã¯å€å²ã«ããããŸããäžéšã®CEã¯å ã ãšã³ãžãã¢ã®èæ¯ãæã£ãŠããããã®æè¡çãªæŽå¯åãšè©³çŽ°ãªç¥èã顧客ãšã®ã€ã³ã¿ãŒãã§ãŒã¹ã«æŽ»çšããŸããäžæ¹ã§ãä»ã®CEã¯ã»ãŒã«ã¹ãŸãã¯ããŒã±ãã£ã³ã°ã®è§åºŠããã¢ãããŒããã顧客ã®ããŒãºã«åºã¥ããœãªã¥ãŒã·ã§ã³ã®æäŸãå°éãšããŸãã
ããããã©ã®ãããªèæ¯ãæã€CEã§ãå ±éããŠå¿ èŠãªã®ã¯ã顧客ã®ããžãã¹ã«å¯Ÿããç解ãšãã®æåãžã®ã³ãããã¡ã³ãã§ããããããæã€CEã¯ã顧客ããã®ä¿¡é Œãåã¡åããé·æçãªããŒãããŒã·ãããç¯ãããšãã§ããŸãã
以äžãããCEã«ã¯å€æ§ãªèæ¯ãååšããããšãåãããŸããããã®äžã§ãå ±éããŠå¿ èŠãªã®ã¯ã¿ã¹ã¯ã«å¯Ÿãããšã³ã²ãŒãžã¡ã³ããšç®èº«æ§ã§ãããšèšããã§ãããã
6.3 CEãžã®è»¢è·ã«ã€ããŠ
CEãžã®è»¢è·ãèããŠããæ¹ã¯ããŸãèªåã®ã¹ãã«ãšçµéšãã©ã®çšåºŠæ±ããããã®ãç解ããããšã倧åã§ããæ°ããªåœ¹è·ã«æãæ欲ãæã€æ¹ã¯ã察人ã¹ãã«ã匷åããæè¡çç¥èãæ·±ããèŠæ±ãããæ¥åéè¡èœåã磚ãã¹ãã§ãã
ãŸããç¹å®ã®æ¥çãåžå Žã§ã®çµéšãããæ¹ã¯ããã®çµéšãåŒãç«ãŠãããšã§æŽãªã䟡å€ãæäŸã§ããå¯èœæ§ããããŸããããã顧客ãšã®åŒ·åãªä¿¡é Œé¢ä¿ãç¯ãããã®èšŒæãšãªãåŸãŸãã
æåŸã«ã転è·ã¯äžæ©ãèžã¿åºãã®ã«åæ°ãå¿ èŠã§ããããã®äžæ©ãèªèº«ã®ãã£ãªã¢ãæ°ããªæ¹åãžå°ãå¯èœæ§ãç§ããŠããŸãã
6.4 CEã«æ±ããããæé·æ欲
匷åãªCEã¯åžžã«èªå·±æé·ãè¿œæ±ããèªèº«ã®ã¹ãã«ãšç¥èãåäžãããããšã«æ³šåããŸããäœæ ãªãããã®ç¥èãçŽæ¥é¡§å®¢ã®æåã«å¯äžããCEèªèº«ã®æåãå®çŸ©ããããã§ãã
ãã®æåã«åããŠãCEã¯äž»ã«2ã€ã®é åã§ã®æé·ãå®çŸããªããã°ãªããŸãããäžã€ã¯æè¡ç¥èãããäžã€ã¯é¡§å®¢ãšã®äººéé¢ä¿ã§ãã
ã€ãŸããCEãšããŠæåããããã«ã¯ãç¶ç¶çãªåŠç¿ãšèªå·±æé·ãäžå¯æ¬ ã§ããããã®ããã»ã¹ãéããŠCEã¯èªèº«ã®äŸ¡å€ãé«ãç¶ããããšãã§ããã®ã§ãã