1. CUAè³æ Œãšã¯
CUAè³æ Œãããªãã¡Certified Usability AnalystïŒèªå®ãŠãŒã¶ããªãã£ã¢ããªã¹ãïŒã®è³æ Œã¯ããŠãŒã¶ããªãã£ã®ååãšææ³ã«é¢ããæ·±ãç解ã蚌æããããã®ãã®ã§ããããã¯ã補åããŠã§ããµã€ãã䜿çšè ã«ãšã£ãŠäœ¿ããããå®çšçã§ããããšãä¿èšŒããéèŠãªã¹ãã«ã§ãã
1.1 CUAè³æ Œã®å®çŸ©
å ·äœçã«ã¯ãCUAè³æ Œã®ä¿æè ã¯ããŠãŒã¶ããªãã£ã®æŠå¿µããŠãŒã¶ãŒãšã¯ã¹ããªãšã³ã¹ã®ãã¶ã€ã³ãèŠèŠçãªãã¥ãŒãã³ã»ã³ã³ãã¥ãŒã¿ã»ã€ã³ã¿ã©ã¯ã·ã§ã³çã®å¹ åºããããã¯ã«ã€ããŠã®ç¥èãæã€ããšã蚌æããŠããŸããããã¯ããšã³ããŠãŒã¶ãŒã補åãå¹æçã«ãå¹ççã«ããããŠåãã§äœ¿çšã§ããããã«ããããã®ã¹ãã«ãæã€ããšãæå³ããŸãã
1.2 CUAè³æ Œã®ç®çãšç¹åŸŽ
ãã®è³æ Œã¯ããŠãŒã¶ããªãã£å°é家ããŠã§ããã¶ã€ããŒã補åéçºè ãããŒã±ã¿ãŒçãæ§ã ãªè·çš®ã®ãããã§ãã·ã§ãã«ãã¡ããå©çšè ã®èŠç¹ã«ç«ã¡ãæé©ãªãŠãŒã¶ãŒãšã¯ã¹ããªãšã³ã¹ãæäŸããããã®å ·äœçãªã¬ã€ãã©ã€ã³ãšææ³ãåŠã¶ããã«èšèšãããŠããŸãããŸãããã®è³æ Œã¯ãå®è·µçãªè©ŠéšãçµãŠåŸãããè³æ Œä¿æè ãçã®ç解ãšå®è·µèœåãæã£ãŠããããšãä¿èšŒããŠããŸãã
1.3 CUAè³æ Œãšä»ã®è³æ Œã®æ¯èŒ
åãããã«ããŠãŒã¶ãŒãšã¯ã¹ããªãšã³ã¹ãããã¯ãã¶ã€ã³ã«çŠç¹ãåœãŠãä»ã®è³æ Œãšæ¯èŒããŠãCUAè³æ Œã¯ãããŠãŒã¶ããªãã£ãšå®çšæ§ã«éãã眮ããŠããŸããããšãã°ãCertified User Experience ProfessionalïŒCUXPïŒè³æ Œã¯ãæ å ±èšèšãã€ã³ã¿ã©ã¯ã·ã§ã³ãã¶ã€ã³ã«é¢ããç¥èãèªå®ããäžæ¹ã§ãCUAã¯ç¹ã«ãŠãŒã¶ããªãã£ãã¹ããšãŠãŒã¶ãŒèª¿æ»ã«éç¹ã眮ããŠããŸãããããã£ãŠããŠãŒã¶ãŒã補åãã©ã®ããã«äœ¿çšããããç解ããããã«åºã¥ããŠè£œåãæ¹åããããã®å ·äœçãªã¹ãã«ãèªå®ããããã®è³æ ŒãšèšããŸãã
2. CUAè³æ Œã®å¿ èŠæ§
ãã®ã»ã¯ã·ã§ã³ã§ã¯ãããããå°±è·æŽ»åãå§ãã人ããŸãã¯ã¹ãã«ã¢ãããç®æããŠããITæ¥çã®æ¹ã ã«ãšã£ãŠãCUAè³æ ŒååŸãã©ãã»ã©ææ矩ãªã®ãã«ã€ããŠèª¬æããŠãããŸãã
2.1 ITæ¥çã«ãããCUAè³æ Œã®å¿ èŠæ§
ãŠãŒã¶ããªãã£ã¯ãœãããŠã§ã¢ããŠã§ããµã€ããã¢ãã€ã«ã¢ããªãšãã£ãããžã¿ã«è£œåå šè¬ã®æåã«å€§ããªåœ±é¿ãåãŒããŸããããã¯ã補åãçµçšæ·ã«åãå ¥ãããããã©ããã決å®ããéèŠãªèŠçŽ ã§ããããããªãã«ã¯é«å質ãªè£œåãäœãããšã¯å°é£ã§ãããããèŠæ¥µããå質ãä¿èšŒããããã«éåžžã¯ãå°éã®ãŠãŒã¶ããªãã£ã¢ããªã¹ããå¿ èŠãšãªããŸãã
ããã§CUAïŒCertified Usability AnalystïŒè³æ ŒãéèŠãšãªãã®ã§ãããããã¯ããŠãŒã¶ããªãã£ã¢ããªã¹ãã®å°é家ããšããŠåœéçãªè©äŸ¡ãåŸãããã®è³æ Œã§ãããã®è³æ Œã«ã¯ããŠãŒã¶ãŒäœéšãåäžãããããã®æ¹æ³ãããŠãŒã¶ãŒã€ã³ã¿ãŒãã§ãŒã¹ã®é©åãªèšèšæ¹æ³ãç¥èãšããŠæã€ããšãæ±ããããŸããç§ãã¡ãæ¥åžžçã«å©çšãããŠã§ããµã€ããã¢ããªã±ãŒã·ã§ã³ã®äœ¿ãåæãå·Šå³ããããã®èåŸã«ããããžãã¯ãè©äŸ¡ããããšãã§ããŸãã
2.2 CUAè³æ Œãæã€å©ç¹
CUAè³æ Œãæã€æ倧ã®å©ç¹ã¯äœãšèšã£ãŠããäžè¬çãªITã¹ãã«ä»¥äžã®å°éç¥èã身ã«ã€ããããšãã§ããããšã§ãããŠã§ããµã€ããã¢ããªã±ãŒã·ã§ã³ã®ãŠãŒã¶ããªãã£è©äŸ¡ã¯ãITæ¥çã«ãããéåžžã«éèŠãªã¹ãã«ã§ããããã®ç¥èã蚌æããäžæ¹ã§ãéçšåžå Žã«ããã競äºåãå€§å¹ ã«æŒãäžããããšãã§ããŸãã
ãŸããCUAè³æ Œãæã€ããšã§ããŠãŒã¶ããªãã£ã¢ããªã¹ããšããŠä»äºãããéã«ãèªå·±çŽ¹ä»ãã¯ã¬ãžããªãã£ã®ç¢ºèªã容æã«ãªããŸããå ·äœçã«ã¯ã顧客ãã¯ã©ã€ã¢ã³ãã«å¯ŸããŠãèªåããã®é åã®å°é家ã§ããããšã説æããå¿ èŠããªããªãã§ãããã
2.3 CUAè³æ Œãæ±ããäŒæ¥ã®çç±
CUAè³æ Œãæ±ããäŒæ¥ã¯å€ãããã®çç±ã¯äž»ã«äºã€ãããŸãããŸãäžã€ç®ã¯ãCUAè³æ Œãæã€è ã¯ãŠãŒã¶ããªãã£åæã«é¢ããæ·±ãç¥èãšçµéšãæã£ãŠãããšå€æã§ãããããè³æ Œãæã€ããšã§å瞟ãäžãããããä¿¡é Œæ§ãèªç¶ãšé«ãŸãããã§ãã
äºã€ç®ã®çç±ã¯ãCUAè³æ Œãæã€è ããŠãŒã¶ããªãã£ã¢ããªã¹ããšããŠå ·äœçãªææãåºãèœåãé«ããšèŠãªããããããããã¯äŒæ¥ã補åã®å質ãšãŠãŒã¶ãŒæºè¶³åºŠãåäžãããäžã§éåžžã«å€§åãªèŠçŽ ã ããã§ãã
3. CUAè³æ ŒååŸã®æµã
ãŸãCUAè³æ ŒååŸã«è³ããŸã§ã®å šäœåã«ã€ããŠèª¬æããŸããããã«ãããã©ã®ã¹ãããã§ãæ¯éããªããããå¿ èŠãªäºé ãäºåã«ææ¡ãããã£ãããšæºåããŸãããã
3.1 ååŸãŸã§ã®ã¹ããã
CUAè³æ ŒååŸãŸã§ã®ã¹ãããã«ã¯ããŸãè©Šéšæ å ±ãåéããé©åãªæ¥çšãšå Žæã§ã®è©Šéšç³ã蟌ã¿ãåŠç¿èšç»ã®äœæãå®éã®åŠç¿ã®å®æœããããŠè©Šéšæ¬çªãšããæé ããããŸãã培åºããæºåãæ ããªãããšããç®æãèŠç¹ãæå¹æŽ»çšããããã®ç¬¬äžæ©ãšãªããŸãã
3.2 CUAè©Šéšã®æŠèŠ
ç¶ããŠCUAè©Šéšã®æŠèŠã«ã€ããŠèª¬æããŸããCUAè©Šéšã¯100åã®4æ圢åŒã®è©Šéšã§ãè©Šéšæéã¯90åãšãªã£ãŠããŸããè©Šéšç¯å²ã¯ããŠãŒã¶ããªãã£ã®åºæ¬ç¥èãããå®éã®äœ¿çšæ§ãã¹ãæè¡ããŠãŒã¶ãŒãšã¯ã¹ããªãšã³ã¹(UX)èšèšã®åºç€ç¥èçãå«ãŸããŸãã
3.3 CUAè©Šéšã®ç³ã蟌ã¿æ¹æ³
CUAè©Šéšã¯ãªã³ã©ã€ã³ã§ç³ã蟌ãããšãã§ããè©Šéšæ¥ã¯ä»»æã«éžæããããšãå¯èœã§ããç³ã蟌ã¿æ¹æ³ã¯å°çšãŠã§ããµã€ãã«æ瀺ã«åŸããå¿ èŠæ å ±ãå ¥åããã ãã§ããäžåºŠã«è©Šéšæãå šé¡æ¯æãå¿ èŠããããŸãã®ã§ããã®æºåããå¿ããªãã
4. CUAè³æ ŒååŸã®é£æ床
CUAè³æ Œè©Šéšã®é£æ床ã¯äžäœã©ãçšãªã®ã§ãããããæ¬ç« ã§ã¯ãå ·äœçãªè©Šéšå 容ã®é£æ床ã«ã€ããŠããŸãåæ Œçãšãã®èŠå ãããã«é£æ床ãäžããããã®å¯Ÿçã«ã€ããŠè©³ããèŠãŠãããŸãããã
4.1 è©Šéšå 容ã®é£æ床
ãŸããCUAè³æ Œè©Šéšã®å 容ã«ã€ããŠè§ŠããŠã¿ãŸããããæ¬è©Šéšã¯ãäž»ã«ãŠãŒã¶ããªãã£ã®åºæ¬ç¥èãšãã®å¿çšã«é¢ããç解ãåãè©Šéšã§ãé¡æã¯å€å²ã«ããããŸãããŸããäžéšã§ã¯å®éã®æ¡ä»¶ãæ³å®ããåé¡ãåºé¡ããããã®è§£çã«ã¯æ·±ãç解ãšè±å¯ãªçµéšãå¿ èŠãšãªããŸããã€ãŸããåã«ç¥èãæèšããã ãã§ã¯ãªããç解ãšå®è·µããã£ãããšçµã³ã€ããäžã§ã®ç解ãæ±ããããŸãã
4.2 åæ Œçãšãã®èŠå
ãŸããCUAè³æ Œè©Šéšã®åæ Œçã«ã€ããŠã§ãããå ¬åŒã«çºè¡šãããŠããå€ã¯ãããŸããããã ããè©Šéšã®å 容ããæšæž¬ããã«ãååã§ã®åæ Œã¯å°ãªããšèšãããŠããŸãããã®èŠå ãšããŠã¯ãè©Šéšã®é£æ床ã®ä»ã«ããè©Šéšå¯Ÿçã®äžè¶³ãè©Šéšåœ¢åŒãžã®äžæ £ããªã©ãæããããŸããã€ãŸããè©Šéšå 容ã®ç解ã ãã§ãªããé©åãªæºåãšè©Šéšå¯Ÿçã倧åãªèŠçŽ ãšãªããŸãã
4.3 é£æ床ãäžããããã®å¯Ÿç
ããã§é£æ床ãäžããããã®å¯Ÿçã«ã€ããŠèŠãŠãããŸããããè©Šéšå¯Ÿçã®äžã€ãšããŠãç¹å®ã®ãŠãŒã¶ããªãã£ã«é¢ãããããã¯ã«é¢ããŠæ·±ãå匷ããã ãã§ãªããåºç¯ãªãŠãŒã¶ããªãã£ã«é¢ããç¥èã身ã«ã€ããŸãããŸããå®éã®ã±ãŒã¹ã¹ã¿ãã£ã®è§£çã®ç·Žç¿ãè¡ãããšã§ãè©Šéšåé¡ã®åœ¢åŒã«æ £ããããšãã§ããŸãããããã®å¯Ÿçãè¡ãããšã§ãè©Šéšã®é£æ床ãäžããåæ Œãžã®éã確å®ã«é²ãããšãå¯èœãšãªããŸãã
5. CUAè³æ ŒååŸãžã®æºå
CUAè³æ Œãåãããã«ã¯ãããèšç»ãããã¢ãããŒããå¿ èŠã§ãã
5.1 ååŸã«å¿ èŠãªåŠç¿æé
CUAè³æ ŒååŸã®ããã«å¿ èŠãªåŠç¿æéã¯åã ã«ãããŸãããäžè¬çã«ã¯çŽ3ã6ã«æã®æºåæéãçæ³çã§ãããã®æéã¯é±ã«10ã15æéã®å匷æéãèŠèŸŒã¿ãå 容ã®æŽçãšç解ãæš¡æ¬è©Šéšã®å®æœã«æéãåæ£ãããŸããæéãèŠã€ããŠã¯äžã€ãã€ãããã¯ãã«ããŒããç解ããæ å ±ã匷åããããã«å®æçã«ã¬ãã¥ãŒãè¡ãããšã倧åã§ãã
5.2 CUAè©Šéšå¯Ÿçã®æ¹æ³
CUAè©Šéšã®å¯Ÿçæ¹éããªã¹ãã¢ãããããšæ¬¡ã®ããã«ãªããŸãããŸããè©Šéšã®å 容ãç解ããååéã®å¯Ÿå¿ããçè«ãšæŠå¿µãç解ããããšãå¿ èŠã§ãã次ã«ãéå»ã®è©Šéšåé¡ãã¬ãã¥ãŒããè©Šéšã®åœ¢åŒãšåºé¡ãã¿ãŒã³ãææ¡ããŸããããã«ãéèŠãªãããã¯ãç¹ã«ãã¥ãŒãã³ã»ã³ã³ãã¥ãŒã¿ã»ã€ã³ã¿ã©ã¯ã·ã§ã³ïŒHCIïŒãšãŠãŒã¶ããªãã£è©äŸ¡ã®ãããªäž»èŠãªã»ã¯ã·ã§ã³ã«éç¹ã眮ãããšãéèŠã§ããæåŸã«ãå¯èœã§ããã°æš¡æ¬è©ŠéšãåããŠãç解床ã確èªããæ¹åé åãç¹å®ããŸãã
5.3 CUAè©Šéšå¯Ÿçã®åèæžç±
CUAè©Šéšã®åŠç¿ãªãœãŒã¹ãšããŠåœ¹ç«ã€åèæžç±ã¯æ°å€ããããŸããäžäœã«ã©ã³ã¯ã€ã³ããŠãããã®ã«ã¯ããThe Design of Everyday ThingsãããDon’t Make Me ThinkãããInteraction Designããªã©ããããŸãããããã®æžç±ã¯ããŠãŒã¶ããªãã£ãšHCIã®åºæ¬çãªæŠå¿µãç解ããã®ã«éåžžã«æçšã§ããããããäºåã«è©Šéšã®ã³ãŒã¹æŠèŠãšäžèŽããå 容ãã«ããŒããŠããããšã確èªããããšãéèŠã§ãã
6. CUAè³æ Œã®æå¹æŽ»çš
CUAè³æ Œã®ä¿æè ã¯ããã®ç¹æ®ãªã¹ãã«ãšç¥èãçãããããŸããŸãªè·çš®ã§æŽ»èºããŠããŸãããã®ã»ã¯ã·ã§ã³ã§ã¯ãCUAè³æ Œã掻çšããè·çš®ãå ·äœçãªæŽ»çšäŸãããã«ã¯è³æ ŒååŸè ã®çã®å£°ãã玹ä»ããŸãã
6.1 CUAè³æ Œã掻çšããè·çš®
ãŠãŒã¶ããªãã£ãšã³ãžãã¢ã¯ãæãå žåçãªCUAè³æ Œã掻çšããè·çš®ã®äžã€ã§ãããŠãŒã¶ããªãã£ãšã³ãžãã¢ã¯ããŠãŒã¶ãŒã®èŠç¹ããã·ã¹ãã ããµãŒãã¹ã®äœ¿ãããããæ€èšŒããæ¹åãã圹å²ãæ ã£ãŠããŸãããŸãããããã¯ããããŒãžã£ãŒããã¶ã€ããŒããCUAè³æ Œã掻çšããŠããŠãŒã¶ããªãã£ã®é«ã補åããµã€ããäœæããŠããŸãã
6.2 CUAè³æ Œã®æå¹æŽ»çšäŸ
CUAè³æ Œã掻ããå ·äœçãªæŽ»çšäŸãããã€ã玹ä»ããŸãããŸãäžã€ç®ãšããŠãæ°ããªãŠã§ããµã€ããäœæããéãCUAè³æ Œãæã€è ããã¶ã€ã³é¢ãæ©èœé¢ãããŠãŒã¶ããªãã£ãæ€èšŒããæ¹åç¹ãèŠã€ãåºãããšãæããããŸããäºã€ç®ã«ãæ¢åã®è£œåããµãŒãã¹ã®ãŠãŒã¶ããªãã£ãè©äŸ¡ããäžè¶³ç¹ãæ確ã«ããããã«å¯Ÿãã解決çãææ¡ããŠå質ãåäžãããäŸããããŸãã
6.3 CUAè³æ ŒååŸè ã®çã®å£°
次ã«ãå®éã®CUAè³æ ŒååŸè ããã®ãã£ãŒãããã¯ãããã€ãã玹ä»ããŸãã
“CUAè³æ Œãæã«å ¥ããããšã§ãèªåã®æèŠãææ¡ãããéèŠããããããžã§ã¯ãã«å¯Ÿãã圱é¿åã倧ãããªããŸããã”
“ãã®è³æ ŒãååŸããããšã§ããŠãŒã¶ããªãã£ã«å¯Ÿããç解ãæ·±ãŸãããã質ã®é«ã補åãæäŸã§ããããã«ãªããŸããã”
“CUAè³æ Œãæã€ããšã§ãç§èªèº«ã®ã¹ãã«ãç¥èã蚌æããããšãã§ãããã£ãªã¢ã¢ããã«ç¹ãããŸããã”
ãããã®å£°ããããCUAè³æ Œã¯å€å²ã«æž¡ãè·çš®ã§åœ¹ç«ã€ååšã§ãããè·å Žã§ã®ä¿¡é Œã圱é¿åããã£ãªã¢ã¢ããã«çŽçµãããšèšããŸãã
7. ãŸãšã
詳现ãªè§£èª¬ãéããŠãCUAè³æ ŒååŸã®å šäœåã«ã€ããŠç解深ãŸã£ãããšãšæããŸããããã§ã¯ãã®å šäœã®ãã€ã³ããšãä»åŸCUAè³æ Œã«æåŸ ããããšããŸãšããããšæããŸãã
7.1 CUAè³æ ŒååŸãæ€èšããäžã§ã®ãã€ã³ããŸãšã
ãŸãæåã®ãã€ã³ããšããŠãCUAè³æ Œã¯ITæ¥çã«ããããŠãŒã¶ããªãã£ã®å°éæ§ã瀺ãè³æ Œã§ããããšãèªèããŸãããããã®ãããèªãã®ã¹ãã«ã¢ããã»ãã£ãªã¢ã¢ãããç®æãæ¹ãäŒæ¥ã®ãŠãŒã¶ããªãã£åäžã®ããã®äººæãæ¢ããŠããæ¹ã«ãšã£ãŠäŸ¡å€ã®ããè³æ Œã§ãããšèšããŸãã
ãŸããååŸã«è³ãéçšã§ã®åŠç¿æéãè©Šéšå 容ã®é£æ床ã¯ãããŸã§é«ãã¯ãªãäžæ¹ã§ããã£ãããšããç解ãšæºåãå¿ èŠã§ãããã®ãããè©Šéšå¯ŸçãšããŠé¢é£æžç±ã®åŠç¿ãåèãµã€ãã掻çšããããšãéèŠãšãªããŸãã
7.2 CUAè³æ Œãžã®æåŸ
æåŸã«ãCUAè³æ ŒååŸåŸã®æŽ»çšã«ã€ããŠã§ããç¹ã«ããŠãŒã¶ããªãã£ã®å°éæ§ã掻ãããä»äºã«å°±ãããšã§ãæ å ±ãå©çšè ã«ããé©åã«äŒããèšèšãè¡ããçµæãšããŠè£œåããµãŒãã¹ã®å質ãåäžãããããšãæåŸ ã§ããŸãã
ãããŠäœãããCUAè³æ Œãæ±ããããŠããçŸç¶ãããããåºããã£ã³ã¹ãå¯èœæ§ãéãããšæåŸ ã§ããŸãããããŠããã®ãããªè³æ Œãæã€ããšã§ãèªèº«ã®åžå ŽäŸ¡å€ãé«ããããè¯ãåãæ¹ãå®çŸããäžå©ãšãªãã§ãããã
以äžãCUAè³æ Œãšãã®ååŸã«ã€ããŠã®ãŸãšãã§ãããããããæŽæ°ãããææ°æ å ±ã«ç®ãå ããã€ã€ãèªèº«ã®ãã£ãªã¢ã¢ããã®äžå©ãšãªããããªåŠç¿ãç¶ããŠãããŸãããã