1. SAASäŒæ¥ãšã¯ïŒ
SaaSïŒSoftware as a ServiceïŒã¯ãã€ã³ã¿ãŒããããéããŠãœãããŠã§ã¢ãæäŸãã圢æ ãæããŸãããã®ãœãããŠã§ã¢ã®å©çšæ³ã¯ãçŸå°ã«å ·äœçãªãœãããŠã§ã¢ãã€ã³ã¹ããŒã«ããã®ã§ã¯ãªããå ¥ã£ãŠãããµãŒããŒããå¿ èŠã«å¿ããŠã¢ã¯ã»ã¹ã»å©çšãããšãã圢ã§ãããã®ããã«æäŸããäŒæ¥ãSaaSäŒæ¥ãšåŒã³ãŸãã
1.1 SAASã®æŠå¿µãšç解
SAAS㯔Software as a Service”ã®ç¥ã§ãçŽèš³ãããšããµãŒãã¹ãšããŠã®ãœãããŠã§ã¢ããšãªããŸããããã¯ITã€ã³ãã©ã®äžåœ¢æ ã§ãããã¯ã©ãŠãäžã«ååšãããœãããŠã§ã¢ããäŒæ¥ãå人ãå¿ èŠã«å¿ããŠå©çšã§ããããã«æäŸãã圢æ ãæããŸããã€ã³ã¿ãŒãããããã€ãªããã°ã©ãããã§ãã¢ã¯ã»ã¹å¯èœã§ãå©çšè ã¯ããã«ä¿ç®¡ãããæ å ±ã®ç®¡çããœãããŠã§ã¢ã®ã¡ã³ããã³ã¹ã«ã€ããŠæ©ãå¿ èŠããããŸããã
1.2 SAASäŒæ¥ã®ç¹åŸŽ
SAASäŒæ¥ã¯äž»ã«æ¬¡ã®ãããªç¹åŸŽããããŸãã1ã€ç®ã¯ã¢ããããŒããšä¿å®ã容æã§ããããšã§ããåŸæ¥ã®ããã±ãŒãžãœãããŠã§ã¢ã§ã¯ããããã®ç«¯æ«ããšã«ã¢ããããŒããå¿ èŠã§ããããSAASã§ã¯ãããã€ããŒãäžåºŠã«ãã¹ãŠã®ç«¯æ«ã®ãœãããŠã§ã¢ãæŽæ°ããããšãå¯èœã§ãã2ã€ç®ã¯ã顧客ãè³Œå ¥ãããœãããŠã§ã¢ã®ã©ã€ã»ã³ã¹ãå¿é ããããšãªããå¿ èŠãªæ©èœã®ã¿ãå©çšã§ãããšããã¡ãªããã§ãã3ã€ç®ã¯ãåæè²»çšãäœãããšã§ãããœãããŠã§ã¢ãšããŠå¿ èŠãªå šãŠãæäŸããããã顧客ã¯é«äŸ¡ãªããŒããŠã§ã¢ãäºåã«è³Œå ¥ããå¿ èŠããããŸããã4ã€ç®ã¯ãã¯ã©ãŠãããŒã¹ã®SAASã¢ããªã±ãŒã·ã§ã³ã§ã¯ã¢ã¯ã»ã¹ãå¯èœãªãããå Žæã«çžãããã«äœæ¥ãããããšãå¯èœã§ãã
2. SAASã®çš®é¡ãšãã®ãŠããŒã¯ãªç¹æ§
SAASããããã¯Software as a Serviceãã¯å¹ åºã圢åŒã§ååšããŸãããäž»ã«ãããªãã¯SAASããã©ã€ããŒãSAASããã€ããªããSAASã®3ã€ã®ã«ããŽãªãŒã«åããããŸãããããããæäŸãããµãŒãã¹ã®åœ¢æ ãšå©ç¹ããããŠå©çšã·ãŒã³ã¯ç°ãªãããããã®ç解ã¯æ¥µããŠéèŠã§ãã
2.1 ãããªãã¯SAAS
ãããªãã¯SAASã¯ãã€ã³ã¿ãŒããããä»ããŠå ¬éãããã©ã®ãŠãŒã¶ãŒã§ãã¢ã¯ã»ã¹å¯èœãªãµãŒãã¹ã§ãããããã¯éåžžãæé¡ãŸãã¯å¹Žé¡ã®å®é¡æéã§æäŸãããã³ãŒãããŒã¹ã¯ãã¹ãŠã®é¡§å®¢ã§å ±æãããŸããäžè¬çã«ã顧客ã¯èªåãã¡ã®ããŒãºã«åãããŠå°ãã«ã¹ã¿ãã€ãºããããšãå¯èœã§ãããåºæ¬çãªæ©èœãã€ã³ã¿ãŒãã§ãŒã¹ã¯å ±éããŠããŸãã
2.2 ãã©ã€ããŒãSAAS
äžæ¹ããã©ã€ããŒãSAASã¯ãç¹å®ã®é¡§å®¢ãäŒæ¥åãã«èšèšããããœãããŠã§ã¢ã§ããããã¯éåžžãäŒæ¥ã®å éšãããã¯ãŒã¯äžã§åäœããŸãããã©ã€ããŒãSAASã®æ倧ã®ã¡ãªããã¯é«åºŠãªã«ã¹ã¿ãã€ãºæ§ãšã»ãã¥ãªãã£ã§ããŠãŒã¶ãŒã¯ç¹å®ã®ããžãã¹èŠä»¶ã«å¿ å®ãªãœãããŠã§ã¢ãåŸãããšãã§ããŸãã
2.3 ãã€ããªããSAAS
æåŸã«ããã€ããªããSAASã¯ããã®åã®éããããªãã¯SAASãšãã©ã€ããŒãSAASãçµã¿åããã圢åŒã®ãµãŒãã¹ã§ããäŒæ¥ã¯ãäžéšã®ç¹å®æ©èœãã€ã³ã¿ãŒãããäžã§å ±æããäžéšã¯ãã©ã€ããŒããããã¯ãŒã¯äžã§å©çšãããšãã圢åŒãåããŸããããã«ãããäŒæ¥ã¯ãããªãã¯SAASã®å©äŸ¿æ§ãšãã©ã€ããŒãSAASã®ã»ãã¥ãªãã£ãäž¡æ¹åŸãããšãã§ããŸãã
3. SAASã®ããžãã¹ã¢ãã«
ã¯ã©ãŠãæè¡ã®é²åã«ãã£ãŠããœãããŠã§ã¢ã¯ãŠãŒã¶ãŒã®æå ã®ç°å¢ã«çŽæ¥ã€ã³ã¹ããŒã«ããã圢ããããããã¯ãŒã¯çµç±ã§æäŸããã圢ãžãšã·ããããŠããŸãããããã«äŒŽãããœãããŠã§ã¢ã®ããžãã¹ã¢ãã«ãå€åããŸãããããã§ã¯ãSAASäŒæ¥ãåãçµãäž»ãªããžãã¹ã¢ãã«ã«ã€ããŠè§£èª¬ããŸãã
3.1 ãµãã¹ã¯ãªãã·ã§ã³ã¢ãã«
ãµãã¹ã¯ãªãã·ã§ã³ã¢ãã«ãšã¯ãå®é¡ãå®æçã«æ¯æãããšã§ãµãŒãã¹ãå©çšãç¶ããããšãã§ããã¢ãã«ã§ãããã®ã¢ãã«ã®æ倧ã®ç¹åŸŽã¯ãç¶ç¶çãªåç確ä¿ãšäºæž¬å¯èœãªããžãã¹ãå¯èœã§ããããšã§ããå©çšè ã¯ãµãŒãã¹ãå¿ èŠãªæéã ãå©çšããããšãã§ããäŒæ¥ã¯å®æçãªåå ¥ã確ä¿ããããšãã§ããŸãã
3.2 ããªãŒãã¢ã ã¢ãã«
次ã«ãããªãŒãã¢ã ã¢ãã«ãšã¯ãåºæ¬çãªæ©èœãç¡æã§æäŸããããé«åºŠãªæ©èœãä»å 䟡å€ãææã§æäŸããããžãã¹ã¢ãã«ãæããŸããããã«ããããŠãŒã¶ãŒã¯ç¡æã§ãµãŒãã¹ã®åºæ¬çãªå©çšäœéšãåŸãããšãã§ãããã®äžã§ææãã©ã³ãžã®ã¢ããã°ã¬ãŒãã決å®ããããšãã§ããŸãã
3.3 䜿ãæŸé¡ã¢ãã«
æåŸã«ã䜿ãæŸé¡ã¢ãã«ã¯ããããããèšå®ãããäŸ¡æ Œã§ãµãŒãã¹ãç¡å¶éã«å©çšã§ãã圢åŒã®ããžãã¹ã¢ãã«ã§ããç¹å®ã®äžéãèšããããŠããªãã®ã§ããŠãŒã¶ãŒã¯èªåã®å¿ èŠã«å¿ããŠãµãŒãã¹ãèªç±ã«äœ¿çšããããšãã§ããŸãã
ãããã®ããžãã¹ã¢ãã«ãé©åã«çµã¿åãããããšã§ãSAASäŒæ¥ã¯å€æ§ãªããŒãºã«å¯Ÿå¿ããªããåçãäžããããšãå¯èœãšãªããŸãã
4. SAASäŒæ¥ã®äºæ¥å±é
SAASäŒæ¥ã®äºæ¥å±éã¯éåžžã«ç¹ç°ãªåœ¢ãããŠããããã®èåŸã«ã¯åžå Žç°å¢ã競äºèŠçŽ ãªã©å€çš®å€æ§ãªèŠçŽ ã絡ãŸã£ãŠããŸããããã§ã¯ããããã«ã€ããŠè©³ãã解説ããŠãããŸãã
4.1 SAASäŒæ¥ã®åžå Žç°å¢
SAASäŒæ¥ãå±éããåžå Žã¯ãäžèŠæ°èåžå ŽãšèšãããããããŸããããäžæ¹ã§ããžã¿ã«åãé²ãçŸä»£ç€ŸäŒã«ãããŠã¯ããã§ã«ææã«ããšãŸããããŸããããããŠããã®åžå ŽèŠæš¡ã¯æ¥ã æ¡å€§ããŠããŸãã
ç¹ã«ãã¯ã©ãŠããã¯ãããžãŒã®çºå±ããªã¢ãŒãã¯ãŒã¯ã®éèŠå¢ã«äŒŽãããªã³ãã¬ãã¹ã®ãœãããŠã§ã¢ããã¯ã©ãŠãããŒã¹ã®SAASãžã®ç§»è¡ãæ¥éã«é²ãã§ããããããSAASåžå Žã®äžå±€ã®æ¡å€§ãçœåŒããŠããŸãã
ããããäžæ¹ã§æ°èŠåå ¥äŒæ¥ãå¢ããããšã§ãåžå Žã®ç«¶äºãæ¿åããŠããŠããŸããããã¯ã顧客ç²åŸã®ã³ã¹ãäžæãæãçãSAASäŒæ¥ã«ãšã£ãŠæ°ããªèª²é¡ãçããããŠããŸãã
4.2 SAASäŒæ¥ã®ç«¶äºèŠçŽ
å è¿°ããéããSAASäŒæ¥ã¯ç«¶äºã®æ¿ããåžå Žã§äºæ¥ãå±éããŠããŸããããã§ã¯ããã®ãããªåžå Žç°å¢äžã§SAASäŒæ¥ã競äºåãæã€ããã«ã¯ãã©ã®ãããªèŠçŽ ãéèŠãšãªãã®ã§ããããã
ãŸããæãéèŠãªèŠçŽ ã¯ãªããšãã£ãŠã“補åã®è³ª”ã§ãã䜿ãããããä¿¡é Œæ§ãã»ãã¥ãªãã£æ§ãæ±ããããŸããããããæºããããšã§åããŠã顧客ã«æç¶çã«å©çšããŠããããåºç€ãäœãã ãããšãã§ããŸãã
次ã«éèŠãªã®ã“äŸ¡æ Œèšå®”ã§ããé©åãªäŸ¡æ Œèšå®ã¯ã顧客æºè¶³åºŠãåäžãããã ãã§ãªããå¿ èŠã«å¿ããŠãµãŒãã¹çã«åçåããããšãå¯èœã«ããŸããäŸ¡æ Œã¯é¡§å®¢ãåããŠãµãŒãã¹ãšè§Šãåãé åã§ãããããã®äŸ¡å€ãã¡ãããšäŒããããšãèå¿ã§ãã
ããã«ã“ã«ã¹ã¿ããŒãµããŒã”ã®è³ªã競äºèŠçŽ ãšããŠå€§ããªåœ¹å²ãæãããŸããã©ããªã«åªãã補åã§ããåé¡ãçºçãããšãã«é©åãªãµããŒããåããããªããã°ã顧客ã¯é¢ããŠããŸããŸãã
以äžã®èŠçŽ ããã£ãããšæŒããã顧客ã®ä¿¡é Œãšæºè¶³åºŠãåŸãããšã§ãSAASäŒæ¥ã¯ç«¶äºã®æ¿ããåžå Žã§æåãåããããšãå¯èœã«ãªãã®ã§ãã
5. SAASäŒæ¥ã®çŸç¶ãšåå
æšä»ã®ããžã¿ã«åã®é²å±ã«äŒŽããSAASäŒæ¥ããŸããŸããã®ååšæãå¢ããŠããŸããSAASã¯Software as a Serviceã®ç¥ã§ããœãããŠã§ã¢ããµãŒãã¹ãšããŠæäŸããããžãã¹ã¢ãã«ãæãèšèã§ããæ§æ¥ã®ãœãããŠã§ã¢è£œåãè³Œå ¥ããèªç€Ÿã§éçšã»ç®¡çãããšããã¹ã¿ã€ã«ãããå¿ èŠãªãœãããŠã§ã¢ããããçµç±ã§å©çšãã圢ã«ç§»è¡ããå€ãã®äŒæ¥ã«ãšã£ãŠã³ã¹ãåæžãå¹çåã®æ段ãšãªã£ãŠããã®ã§ãã
5.1 åœå å€ã®äž»èŠãªSAASäŒæ¥ãšãã®ç¹åŸŽ
äž»èŠãªSAASäŒæ¥ã¯åœå å€ãåããå€æ°ååšããåã ãç¬èªã®ç¹åŸŽã掻ãããæ°å€ãã®ãµãŒãã¹ãæäŸããŠããŸãã
ç±³åœã®Salesforceã¯CRMïŒé¡§å®¢é¢ä¿ç®¡çïŒãœãããŠã§ã¢ã®æäŸãéããŠäžçæ倧ã®SAASäŒæ¥ãšãªããŸãããå瀟ã®CRMã·ã¹ãã ã¯ã顧客ãšã®é¢ä¿ãæ倧éã«æŽ»çšããããã®æ å ±ãäžå 管çããå¶æ¥ãããŒã±ãã£ã³ã°éšéã«ãã顧客察å¿ãäžå±€åŒ·åãããœãããŠã§ã¢ã§ãã
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ãããã®äŒæ¥ã¯ãèªç€Ÿã®ããžãã¹ãæé©åãå¹çåããããã«SAASãå©çšããæ°å€ãã®äŒæ¥ãããã®ãããªãµãŒãã¹ãå¿ èŠãšããŠããçŸç¶ãè¡šããŠãããšèšããŸãã
5.2 SAASæ¥çã®ææ°ãã¬ã³ã
SAASæ¥çããŸãããã¯ãããžãŒã®çºå±ã«äŒŽãé²åãç¶ããŠããŸããææ°ã®ãã¬ã³ãã®1ã€ãšããŠãAIïŒäººå·¥ç¥èœïŒã®æŽ»çšãæããããŸããAIæè¡ã掻çšããããšã§ãããæ·±ãããŒã¿åæããŠãŒã¶ãŒã®è¡åäºæž¬ãããŒãœãã©ã€ãºããããµãŒãã¹æäŸãªã©ãå¯èœãšãªãããŠãŒã¶ãŒäœéšãäžå±€åäžãããããšãã§ããŸãã
ãŸããããã»ãã¥ãªãã£ã®é«ãã¯ã©ãŠãç°å¢ã®æ§ç¯ãé²ãã§ããŸããããŒã¿ä¿å šããã©ã€ãã·ãŒä¿è·ã®ããã«ãSAASäŒæ¥ã¯ã»ãã¥ãªãã£å¯Ÿçãäžå±€åŒ·åããä¿¡é Œæ§ã®é«ããµãŒãã¹ãæäŸããããšãå¿ èŠãšãããŠããŸãã
æåŸã«ããã€ã¯ããµãŒãã¹ã¢ãŒããã¯ãã£ã®æ¡çšãå éããŠããŸãããã€ã¯ããµãŒãã¹ãšã¯ã倧ããªãœãããŠã§ã¢ãå°ããªç¬ç«ãããµãã·ã¹ãã ã«åå²ããææ³ã§ãããã«ããããæè»ã§ã¹ã±ãŒã©ãã«ãªéçºãå¯èœãšãªããŸãããããã®ãã¬ã³ãã¯ãSAASäŒæ¥ããã質ã®é«ããµãŒãã¹ãæäŸãç¶ããããã®éçãšãªã£ãŠããŸãã
6. SAASãšããžãã¹
SAASïŒSoftware as a ServiceïŒã¯ãããžãã¹ã«å€ãã®ã¡ãªããããããããåæã«æ°ããªèª²é¡ãåŒãèµ·ãããŸããä»ã§ã¯ãããããèŠæš¡ã®äŒæ¥ãSAASã掻çšããŠããããã®åœ±é¿åã¯å¹Žã é«ãŸã£ãŠããŸãã
6.1 SAASãããããããžãã¹ã®ã¡ãªãã
SAASã¯ãå°å ¥åæã³ã¹ããå€§å¹ ã«æããããšãå¯èœã§ãäžå°äŒæ¥ã§ãé«æ©èœãªãœãããŠã§ã¢ãå©çšã§ããããã«ãªããŸããã匷åãªæ©èœãæã€ãœãããŠã§ã¢ããµãã¹ã¯ãªãã·ã§ã³å¥çŽã§å©çšã§ãããããå€§å¹ ãªåæè²»çšãå¿ èŠãšããã«æžã¿ãŸããããã«ãããäŒæ¥ã¯èªå·±è³æ¬ãä»ã®äºæ¥æè³ã«æ¯ãåããããšãå¯èœãšãªããŸãã
ãŸããSAASã¯å¿ èŠãªæ©èœãç°¡åã«è¿œå ãåé€ãã«ã¹ã¿ãã€ãºããããšãã§ããæè»æ§ãæã£ãŠããŸããããã«ãããäŒæ¥ã¯ããžãã¹ã®æé·ãå€åã«åãããŠãµãŒãã¹ãã¹ã±ãŒã«ã¢ãããŸãã¯ããŠã³ã§ããŸããããã«ãç©ççãªã€ã³ãã©ã¹ãã©ã¯ãã£ãå¿ èŠãšããªããããITéšéã®è² æ ã軜æžããããšãã§ããŸãã
6.2 SAASã®ããžãã¹ãžã®åœ±é¿ãšèª²é¡
SAASã¯ãããžãã¹ãå¹çåããçç£æ§ãåäžãããäžæ¹ã§ãããã€ãã®èª²é¡ãåŒãèµ·ãããŸããäžã€ã¯ããŒã¿ã»ãã¥ãªãã£ã®åé¡ã§ããSAASãµãŒãã¹ã¯ããŠãŒã¶ãŒã®éèŠãªããŒã¿ãã¯ã©ãŠãäžã«ä¿åããŸãããããããµã€ããŒæ»æã®ãªã¹ã¯ãé«ããå¯èœæ§ããããŸãã
ãŸãããµãŒãã¹ã®éçšã¯ãããã€ããŒã«äŸåããŠããããµãŒãã¹ãããŠã³ããå Žåãããããã€ããŒããµãŒãã¹ãçµäºãããšãäŒæ¥ãæ±ãã圱é¿ã¯æ·±å»ãšãªãåŸãŸãããããã®èª²é¡ã«å¯ŸåŠããããã«ã¯ãé©åãªå¥çŽå 容ã®ç¢ºèªããä¿¡é Œæ§ã®ãããããã€ããŒéžã³ãéèŠãšãªããŸãã
æåŸã«ãèœç¶ SAAS æ们èœå€ç¡®ä¿åèœçå³æ¶æŽæ°åæåïŒäœè¿ä¹æå³ççšæ·å¿ é¡»ç»åžžéåºæ°çåèœåçé¢ãè¿å¯èœäŒå¯ŒèŽåå·¥éèŠè±èŽ¹æ¶éŽå»åŠä¹ æ°çå·¥å ·åç³»ç»ã
7. SAASäŒæ¥ãšæªæ¥
ãã¯ãããžãŒã®çºå±ã«äŒŽããSAASäŒæ¥ã®æªæ¥ã倧ãã«æåŸ ãããŠããŸãããã®ã»ã¯ã·ã§ã³ã§ã¯ããããªæªæ¥ãã©ã®ããã«èŠæ®ããŠããã®ããäœãå¯èœæ§ãšãªãã®ããæãäžããããšæããŸãã
7.1 SAASäŒæ¥ã®æªæ¥ã®å±æ
SAASã®æªæ¥ã¯ãAIïŒäººå·¥ç¥èœïŒãIoTïŒã¢ãã®ã€ã³ã¿ãŒãããïŒã®æ®åã«ããããããªãæé·ãäºæ³ãããŠããŸãããã®ãããªæ°ããªãã¯ãããžãŒã®å°é ã«å¯Ÿå¿ããããšã§ãSAASäŒæ¥ã¯èªç€Ÿã®ãµãŒãã¹ã匷åãã顧客äœéšãåäžãããããšãå¯èœã«ãªããŸãã
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